How Conversational AI Is Changing Retail Forever
From Legends N Leaders by Ben Weiss
May 25, 2026 · 21 min
About this episode
Ruth Harrison discusses how conversational AI and intelligent automation are transforming the retail industry.
Retail is entering one of the biggest transformations in its history — and AI is at the center of it. In this episode of LegendsNLeaders, Ruth Harrison, Global Consumer & Retail Goods Lead at Avanade, breaks down how conversational AI, intelligent automation, and AI-powered retail experiences are reshaping the future of shopping. From AI copilots helping store associates in real time to hyper-personalized customer experiences, Ruth explains how the world’s leading retailers are preparing for an AI-first future — while balancing innovation with the human side of retail. We also dive into: How agentic AI is transforming retail operations The future of AI-powered shopping experiences Why responsible AI governance matters more than ever How retailers can adopt AI without losing human connection The tools and strategies brands should prioritize before it’s too late If you want to understand where retail, AI, and consumer behavior are headed next, this conversation is a must-watch. #AI #Retail #RetailInnovation #FutureOfRetail #ConversationalAI #AgenticAI #ArtificialIntelligence #Shopping #RetailTech #CustomerExperience
People in this episode
Host: Ben Weiss
Guest: Ruth Harrison
Topics covered
- Conversational AI
- Retail Transformation
- AI in Shopping
- Customer Experience
- Responsible AI Governance
- Human Connection in Retail
Keywords
- Conversational AI
- Retail Innovation
- AI-powered Experiences
- Customer Behavior
- Hyper-personalization
- Retail Operations
- Agentic AI
Mentioned in this episode
Organizations: Avanade, LegendsNLeaders, AI, Retail, Retail Goods
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