Mastering Business Analysis

Ian Reynolds discusses how to discover the right solutions for your customers and then deliver them quickly. Show Notes Many organizations, especially as people are trying to work in more Lean and Agile ways, work towards producing a minimum viable product (MVP) and move on after achieving it.  These organizations aren’t thinking about the value that could be delivered after the MVP. They believe that if they put a minimum viable products in our customer’s hands, they know whether or not it’s a great product.  Instead, people need to be working towards a minimum viable business as opposed to the minimum viable product.  You could put a great product out there, but if you haven’t designed it to solve for the customer’s ultimate needs by testing it and getting early feedback and created a degree of stickiness in a business model that will help you retain and add clients, you have a problem. You don’t necessarily have a business and you haven’t necessarily solved the problem.  Over optimization towards what you believe to be a viable product is not necessarily that MvP. It’s a business model that’s going to have sustainability. What’s Valuable to Customers When you’re developing a product, the easiest person to fool is yourself. You may believe that you have a great product, but you need to test it to validate that belief.  That could be as simple as using a survey to check the validity of your idea. Building a product (even a scaled-down version of a working product) is a very expensive way to test an idea. If you build the product first and then try to go out in the market and then make the adjustments, you’re going to have to build it again. Faster Delivery There are two major inhibitors to speed to market.  One is trying to do everything yourself.  The desire to understand exactly how the product is built and have too much control over the process of building that product is not efficient. When you’re building a product, it’s not reasonable to be so in the weeds that you’re concerned about using a specific technology or growing to an understanding of how everything works.  When starting your business or starting your MVP, don’t try to have one person do everything. Have people that are specialized in their given fields and fractionally use their time. The other big impact to speed to market is if you don’t have a needed skill set in house. Training that skill and building competency can take a long time. You don’t necessarily have to hire for it as that could be much more expensive than using an outside party. Listen to the full episode to understand how to test and discover the right solution and how approaches such as DevOps can help accelerate both discovery and delivery. YOUR HOMEWORKFirst Tip: Look at what the biggest players in the market are doing in terms of their engineering culture and then figure out what is it that they’re doing efficiently that you can copy. Don’t try to invent things yourself or come up with a new process; figure out what they’re doing and just copy it.Second Tip: Analyze the opportunity cost of doing something in-house versus using a third party by looking at what an outside party can do for you and what specialization they have. If they could solve the problem for you quickly, maybe they can do it much more cheaply. IAN Reynolds Ian is the Chief Solutions Architect at Zibtek and Head of Venture Partners at Golden Section Studios. In his role as Solutions Architect, Ian matches business needs to technical solutions that solves the customer’s problem. Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. TrendingMBA067: All About the PMI-PBA Certification More Popular EpisodesMBA188: The Four Ps of Product OwnershipSpecial MessageMBA059: Problem Solving for Business AnalystsMBA054: Strategy and its Role in Business AnalysisMBA098: The Art and Science of InfluenceMBA007: How to be a Badass Business Analyst – Interview with Bob Prentiss The post MBA227: The Minimum Viable Business appeared first on Mastering Business Analysis.

In this episode, we revisit Theory of Constraints, an approach to improving organizational performance by accelerating delivery. Author Clarke Ching shares his FOCCCUS Formula to address the system’s bottleneck. Show Notes In every process or value delivery system, there’s one constraint (bottleneck) that limits the flow of value of the entire system.  If you want to deliver faster, you must identify and address the bottleneck.  To improve the flow of value, we can apply the Theory of Constraints, a process improvement methodology that focuses on addressing the bottleneck. Eli Goldratt’s famous book, The Goal, introduced readers to the Theory of Constraints and how to apply Goldratt’s Five Focusing Steps to address your constraint.  However, many people are unaware of or confused by the Five Focusing Steps. In you’re confused about how to address the bottleneck in your process, you can use Clarke Ching’s FOCCCUS Formula instead.  FOCCCUS is an acronym that stands for the steps you can take to address the constraint and improve the system. FOCCCUS The first step in the FOCCCUS Formula is “F” for find the bottleneck.  You can’t improve the bottleneck if you don’t know where it is.  To find the bottleneck, look for work piling up of long queues in front of a step in the process.  Work typically builds up in front of the constraint. Once you find the bottleneck, the next step is “O” for optimize. You want to optimize the bottleneck so that it can get work done faster.  You can do this by making sure the work that goes to the bottleneck resource is ready (has everything they need) and the bottleneck is focused only on value added work. After you optimize, the next step is collaborate.  Collaboration helps the bottleneck deliver faster because non-bottleneck resources may be able to off-load work that the bottleneck is doing. In addition to collaboration, you can apply the second “C”, which is coordinate.  This step involves finding ways to coordinate activities of both bottleneck and non-bottleneck resources to optimize delivery.  This can include rearranging process steps or changing the timing of certain pieces of work to smooth the flow. The third “C” in the FOCCCUS Formula is curate.  When you curate, you decide what to put in a limited amount of space.  Essentially, you prioritize work to maximize the value that can be delivered. The “U” in the FOCCCUS Formula stands for upgrade.  This can mean buying faster equipment, holding training to improve skills associated with the constrained task, or hiring more people.  Upgrading can be expensive and you should only upgrade after completing the other steps. The final step is “S”, which stands for start again.  The FOCCCUS Formula is a continuous process.  After you complete each step, you should validate that the bottleneck hasn’t moved.  If it has, continuing to the next step with the same bottleneck won’t improve the flow of value through the system. Check each time to ensure that you know where the bottleneck is and start with the simplest, cheapest intervention. Listen to the full episode to understand how to use the FOCCCUS Formula to improve your process and accelerate value delivery. Clarke Ching Clarke has been powered by the Theory of Constraints for over 20 years and Agile since 2003.  He wrote Rolling Rocks Downhill (the Agile business novel that never mentions Agile) and The Bottleneck Rules (which was featured in The Guardian newspaper, and was briefly the #2 best-selling leadership book on Amazon.com, just behind Steven Covey). Latest Episodes MBA228: Software Development PearlsKarl Wiegers shares his lessons on requirements, project management, design, quality and more. Karl’s advice can make you significantly better at what you do. Show Notes Karl Wiegers started programming in 1970 and has collected 60 lessons he has learned in several areas of software development including requirements, design, project management, culture, teamwork, quality, and… Read more: MBA228: Software Development Pearls MBA227: The Minimum Viable BusinessIan Reynolds discusses how to discover the right solutions for your customers and then deliver them quickly. MBALC: Elon Musk’s 5-Step Design ProcessIn this lightning cast, we explore the 5-step design process Elon Musk uses for SpaceX to innovate and get better results. MBA226: The FOCCCUS FormulaThe Theory of Constraints is an approach to improving organizational performance by accelerating delivery. 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Lightning Cast: BA Performance GoalsStart your year off right with tips for setting your annual performance goals. MBA179: The Power of PrototypingEffective use of prototypes can create a common understanding and develop a feedback loop to help you build better solutions. MBA178: Career Options for BAsBusiness Analysis is a critical and highly transferable skill. Here’s how to use it to advance your career. MBA177: Product Backlog RefinementProduct Backlog Refinement (grooming) is a key activity for any Agile team. Here are some tips and recommendations for successful refinement sessions. MBA176: Predictions for 2019Thought leaders share their predictions for 2019 and what you can do to be more successful in the new year. Lightning Cast: A Visit From the Business AnalystIn this Christmas episode, we find out what happens when the BA visits a struggling project team. MBA175: Product Management is the New Business Analysis – Part 2Find out the tools and techniques you need to develop a customer-centric focus for product development. MBA174: Product Management is the New Business AnalysisAgile and other changes in the way we work means that we need to change too. Here’s how we can leverage our skills and competencies in a new way and grow our careers. MBA173: Avoiding the Build TrapProduct Management expert Melissa Perri helps us to avoid some on the pitfalls of solution development and create products customers will love. MBA172: Decide Smarter Faster with Kupe KupersmithKupe Kupersmith focuses on approaches that will help you learn quickly, make good decisions, and manage risk. MBA171: Your Questions Answered – Listener MailbagIn this episode, I answer questions submitted from listeners. Questions about Agile, DevOps, and remote elicitation are answered. 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You need Change Leadership to help people adjust to the change. Here’s how! Lightning Cast: BA on a Scrum TeamFind out what a Business Analyst does on a Scrum team and how you can use your BA skills in a different way to help the team. MBA153: Trends in Business AnalysisElizabeth Larson talks about current trends in the Business Analysis field and how they will affect you. Lightning Cast: Powerful QuestionsPowerful questions are a way to challenge our thinking, stimulating deeper conversations, and uncovering hidden truths. Here’s how to ask more powerful questions. MBA152: Finding the Right ProjectRichard Larson shares five techniques you can use to discover the underlying problem or opportunity to solve create the right solution. Lightning Cast: Order your BacklogA clear, well-ordered backlog leads to more focus, less time in refinement, and delivering the most important items first. Here’s how to order your backlog. 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MBA132: Next Generation CompetenciesIn this episode, Kupe Kupersmith shares a new competency framework for the next generation of professionals in the project field. Lightning Cast: The Agile Business Analyst MindsetWhat’s the mindset shift needed to be successful as a Business Analyst in an Agile environment? MBA131: Interviewing for a Business Analyst PositionLaura Brandenburg shares tips and advice for acing your next interview for a Business Analyst position. Lightning Cast: The Business Analyst Career PathWhat is the Business Analyst career path and how do you grow your career? MBA130: Exploring Requirements with Jerry WeinbergJerry Weinberg shares his thoughts on the challenges with software requirements and why we need to take requirements seriously. MBA129: Real Life Agile, UX, and Design ThinkingBrent Severson shares how he has successfully integrated Design Thinking, User Experience Design, and Agile into his BA practice to make himself valuable to teams working in the digital space. MBA128: Where Should the Business Analyst Reside?Lora McCoy shares her views on where business analysts should reside in an organization to enable better collaboration, growth, and prevent solution bias. MBA127: Guiding Principles for the Business Analyst – part 2We conclude our discussion with Steve Blais as he shares with us his 11 principles of the business analyst, which provides guidance as to what a business analyst should do to achieve success. MBA126: Guiding Principles for the Business AnalystAuthor and consultant Steve Blais shares with us his 11 principles of the business analyst, which provides guidance as to what a business analyst should do to achieve success. MBA125: Become the Conscience of the BusinessIan Huke helps us to become the conscience of the business by doing the right thing, building a following, and becoming a trusted advisor. MBA124: Business Analyst in an Agile EnvironmentIn this episode, author Lynda Girvan discusses how BAs can succeed in Agile environments by applying a lean and adaptive approach. MBA123: The 21st Century Business AnalystKitty Hass explains the evolution of the Business Analyst role and what you need to do to be successful in the 21st century. MBA122: Driving Real Value Through Business AnalysisAlaeddin Hallak shows us ways to deliver real business value through our business analysis approach. MBA121: Mastering Product OwnershipGeoff Watts helps us to better understand the Product Owner role and takes us from good to great product ownership. MBA120: Jobs to be Done TheoryAlan Klement shows us how Jobs to be Done can help you design better products and spur innovation. Jobs to be Done (JTBD) is a mixture of design thinking, lean startup, and agile to help you make great products that people will love. MBA119: What’s in Your Backlog?In this episode, we discuss the different types of items that may make up a product backlog (Hint: It’s more than just User Stories) MBA118: Virtual LeadershipDr. Penny Pullan shares strategies for working on virtual project teams and helps us get the most out of virtual teams and virtual work. MBA117: Getting Requirements RightJared Wiese shares an approach for focusing on value to help you not just elicit requirements, but to get requirements right. MBA116: Implementing Solutions vs Problem SolvingMatt Adams helps us understand what to do when we’re given a solution to implement. His approach leads us to become trusted advisors. MBA115: Political Martial Arts – Navigating Office PoliticsPaula Bell shares her tips and advice to break through the red tape and bureaucracy of office politics that holds many projects back. MBA114: Value Proposition of the BA RoleDavid Olson discusses the evolution of the Business Analyst role and its true value proposition. MBA113: Problem Solving – The RIGHT StuffLearn a problem solving approach that takes you through incovering the right problem, finding the right solution, and putting the right plan into action. MBA112: User Centered DesignCaleb Carroll helps us deliver better business value through a User Centered Design approach. MBA111: Design Thinking IS Good Business AnalysisExplore the tools of Design Thinking and find out how it helps ensure you build valuable solutions. MBA110: Managing Ambiguous RequirementsScott Stribrny shares four techniques to identify and address ambiguous requirements. MBA109: Foundations in Business AnalysisGet back to basics and establish a strong foundation for your business analysis skills and techniques. MBA108: Prioritizing with the MVPLearn how to find the minimum viable product and use it to identify work that you should deliver first. MBA107: Backlog Refinement – From Misunderstanding to Collaborative DiscoveryRichard Dolman helps us take backlog refinement from an underutilized meeting that doesn’t get the respect it deserves to a powerful forum for collaborative discovery. MBA106: Rapid Requirements GatheringScott Killen shares an approach for quickly eliciting a majority of project requirements with very little prep work. MBA105: The Best Advice I Ever ReceivedThought leaders in Business Analysis share the best advice they ever received. MBA104: Predictions for 2017What does the future hold for Business Analysis? Here are my predictions for 2017. MBA103: How Mr. Finch Stole the ProjectHear the holiday tale of Mr. Finch as he tries to sabotage the project, read in the style of the popular children’s author, Dr. Seuss. MBA102: Product Management – Build the Right ThingRich Mironov helps us to better understand the Product Manager role and what we can do to make sure we build a solution that drives success for our organization. MBA101: Split Your Stories!Chris Sims shares four techniques to split your user stories to make them smaller, more manageable, and to help draw out details. MBA100: My Biggest MistakeEight business analysis leaders share personal stories of their biggest mistakes and what they learned along the way so you don’t make the same mistakes. MBA099: Assumptions MappingDavid Bland shares an exercise from LeanUX for gaining clarity in times of uncertainty and developing a deep understanding of customer needs. MBA098: The Art and Science of InfluenceDavid Mantica talks to us about influence and how to successfully navigate any organization to move projects to execution. He also shares several approaches and techniques to improve your ability to influence. MBA097: Partnership Between the PM and BAAuthor and consultant Cheryl Lee helps us to improve the collaboration and partnership between Business Analysts and Project Managers. MBA096: The Standard for Business AnalysisDavid Bieg, Business Analysis & Requirements Program Manager for the PMI, tells us about PMI’s development of a foundational standard in Business Analysis. MBA095: Lean Change ManagementAuthor and international speaker Jason Little helps us to understand how to use Lean Change Management to create change that sticks. MBA094: Perspectives in Business AnalysisPeter Leftrov helps us to understand how the BA Perspectives can help you choose which techniques and tasks are applicable to your specific project. MBA093: Beyond Project RiskLook beyond typical in-project risks and adopt a systems thinking approach by identifying organizational risks that may come up as a result of your project. MBA092: Reducing the Risk of Missing Non-Functional RequirementsRoxanne Miller shares six ways to help reduce the risk of missing non-functional requirements (NFRs). MBA091: Going from Order Taker to Trusted AdvisorElizabeth Larson helps us along the path going from order taker to trusted advisor and helps us to avoid some of the common pitfalls. MBA090: BABOK 3.0 with Richard LarsonRichard Larson helps us to understand what’s changed in version 3 of the BABOK Guide and how it can help you and your career. MBA089: Agile Manifesto – What it Means to Business AnalystsWhat do the principles behind the Agile Manifesto mean in the context of Business Analysis? Same skills as traditional approaches, but applied differently. MBA088: Effective Requirements WorkshopsLora McCoy shares her five step process for running effective and engaging requirements workshops and discovering requirements quickly. MBA087: Replaced by a Robot – Interview with Kupe Kupersmith MBA086: DocOps – Keep Your Documentation Agile MBA085: From Models to Stories MBA084: Agile Modeling with Scott Ambler MBA083: The BA Core Concept Model MBA082: Addressing Bottlenecks with Theory of Constraints MBA081: User Story Mapping with David Hussman MBA080: Think Like a Freak MBA079: Effective Collaboration MBA078: Design Sprints MBA077: Preparing for the Future of Business Analysis MBA076: Product Strategy MBA075: Slices of Big Truths MBA074: Lean Business Analysis MBA073: Agile Requirements – What’s DifferentWhat’s different about requirements in an agile environment vs. requirements in waterfall? Success with agile requirements requires a shift in mindset from big design upfront to continuous small, valuable pieces as well as an understanding of when to dive into the details and when to keep the information at a high level. MBA072: Improve Your Facilitation MBA071: The Essence of Business Analysis MBA070: Better BA and PM Collaboration MBA069: Business Rules – What You Need to Know MBA068: Realities of Being a Product Owner MBA067: All About the PMI-PBA Certification MBA066: Starting a BA Community of Practice MBA065: The Value of Business Analysis MBA064: Transitioning to a Product Owner Role MBA063: Starting a Career in Business Analysis MBA062: Peer Reviews for Better Requirements MBA061: Overcoming Roadblocks to Success on Complex Projects MBA060: Business Architecture and Business Analysis MBA059: Problem Solving for Business Analysts MBA058: Reusable Discovery Testing MBA057: The 6 Stakeholders You’ll Meet in Project Hell MBA056: Design Thinking for Better Business Analysis MBA055: The Agile BA – Interview with Ryland LeytonRyland Leyton, author of The Agile Business Analyst: Moving from Waterfall to Agile, joins us to talk about what it means to be an agile business analyst and how to be successful in an agile environment. MBA054: Strategy and its Role in Business Analysis MBA053: Use Cases and Beyond – with Ivar JacobsonThe father of Use Cases, Dr. Ivar Jacobson, joins us to discuss how he came up with the idea for Use Cases, how to use them in an agile environment, and what lies beyond Use Cases. MBA052: Portfolio Management & The Agile Extension MBA051: A Visit From the Business Analyst MBA050: The T-Shaped Business Analyst MBA049: The First Line of Defense Against a Security BreachHans Eckman helps us to understand how the Business Analyst is perfectly suited to be the first line of defense in preventing security breaches. Hans also shares some approaches and advice for handling security related requirements. MBA048: Finding the Minimum Viable Product MBA047: The DNA of a Great Agile Business Analyst MBA046: The Product Owner / Business Analyst Relationship MBA045: The Agile BA – Myths and Misconceptions MBA044: Business Process Automation MBA043: Abuser Stories – Think Like a Bad Guy MBA042: Stop Using User Stories – Interview with Jim Benson MBA041: What’s the Second Best User Story?James Robertson helps us decompose user stories into smaller, more manageable pieces and look critically at stories so that they don’t specify a solution. MBA040: User Stories – Are You Ready? MBA039: The Big Deal with Big Data MBA038: Use Cases, CX, and UX: Putting it all together MBA037: The Key to Better CollaborationJim Tamm shares some essential skills for effective collaboration and practical tools designed to help you manage your own defensiveness, build trust, reduce conflict and create a more collaborative working environment. MBA036: Psychology of Leadership – Interview with Cillín HearnsLeadership and performance coach Cillín Hearns helps us explore what it means to be a leader and will show you how to advance your leadership skills regardless of your current role or level. MBA035: Active Listening – The Most Important SkillWhat is the single most important skill needed by every business analyst, product owner, and project manager? It’s a skill that allows you to build trust and ensure an accurate, shared understanding. That skill is active listening. MBA034: Use Case 2.0 – Interview with Ian SpenceIn this episode, author Ian Spence introduces us to a different way to utilize Use Cases in agile environments – Use Cases 2.0. After listening to this episode, you will understand: The advantages of using use cases How to use cases can be used in an agile environment Why and how to create thin slices of use cases Show Notes  … Read more: MBA034: Use Case 2.0 – Interview with Ian Spence MBA033: Landing and Succeeding in Your First BA Role – Interview with Alex PapworthIn this episode, consultant and blogger Alex Papworth shares his advice for starting a career as a Business Analyst – how to get and succeed in your first role as a BA. After listening to this episode, you will know: How to find opportunities to advance your BA skills and experience How to target your job search… Read more: MBA033: Landing and Succeeding in Your First BA Role – Interview with Alex Papworth MBA032: Systems Thinking – Interview with Paula BellIn this episode, consultant and author Paula Bell shares her approach to Systems Thinking – a holistic analysis approach to understanding how the parts of an organizational system interrelate. After listening to this episode, you will understand: What Systems Think is and why it’s important How to begin How you can better understand your customers and build… Read more: MBA032: Systems Thinking – Interview with Paula Bell MBA031: UX – Are you Experienced? Interview with Neil TurnerIn this episode, User Experience designer and researcher Neil Turner will share his thoughts on how and when to interact with UX professionals in your company as well as give you some practical tips and tools you can use to create a better experience for your customers. After listening to this episode, you will understand: What… Read more: MBA031: UX – Are you Experienced? Interview with Neil Turner MBA030: Myths and Patterns of Organizational Change – Interview with Linda RisingIn this episode, author, speaker, and consultant Linda Rising helps us to better understand resistance to change and some of the myths and patterns associated with leading organizational change. After listening to this episode, you will understand: The myths of organizational change that lead us down the wrong path Why simply stating facts doesn’t persuade people How… Read more: MBA030: Myths and Patterns of Organizational Change – Interview with Linda Rising MBA029: Business Process Improvement – Keep it Simple – Interview with Brian HuntIn this episode, Business Process Consultant Brian Hunt shares with us his approach to starting a business process improvement initiative and some simple tools you can use to get started. After listening to this episode, you will understand: How to start a business improvement initiative The right people to talk to to discover improvement opportunities Simple… Read more: MBA029: Business Process Improvement – Keep it Simple – Interview with Brian Hunt MBA028: Talking Techie and Presenting Complex Ideas with Melissa MarshallIn this episode, Melissa Marshall will help us to understand how to bridge the gap between technical terms and business terms and present information in a meaningful way.   After listening to this episode, you will understand: Why it’s critical to be able to communicate complex information to a general audience How to use an audience… Read more: MBA028: Talking Techie and Presenting Complex Ideas with Melissa Marshall MBA027: Elicit User Requirements with Legos – Interview with Ellen GroveIn this episode, Ellen Grove speaks with us about how to use Legos (the building blocks for kids) to elicit user requirements. This requirements elicitation technique quickly surfaces areas where there is not a shared understanding and identifies gaps missed by other approaches. MBA026: Guarding Against Scope CreepScope creep isn’t just the nickname of that weird guy with chronic bad breath down the hall. It also refers to uncontrolled changes or the continuous growth in a project’s scope. Often, this addition to scope comes without corresponding changes to the budget, resources, and schedule. Scope creep is also known as requirements creep and can occur when the project scope is poorly defined and as a result, requirements are added that do not align with the objective of the project. MBA025: Don’t Just Make Software, Make an Impact – Interview with Gojko AdzicIn this episode, Gojko Adzic speaks with us about how to deliver solutions that the business truly needs to achieve their goals and avoid creating shelfware. He’ll also introduce us to a tool that he uses called Impact Mapping.   After listening to this episode, you will understand: How to focus on creating an impact for your… Read more: MBA025: Don’t Just Make Software, Make an Impact – Interview with Gojko Adzic MBA024: Lead with the Power of a Jedi – Interview with Heather Mylan-MainsIn this episode, we’re joined by Heather Mylan-Mains. Heather is going to share with us how to motivate and inspire as a leader based on her presentation entitled “BA Jedi Master Leadership Academy – Learn How to Lead with the BA Force”.   After listening to this episode, you will understand: How Business Analysts can lead… Read more: MBA024: Lead with the Power of a Jedi – Interview with Heather Mylan-Mains MBA023: Using Behavior Driven Development for Better User Stories – Interview with Jeffrey DavidsonIn this episode, we’re joined by Jeffrey Davidson. Jeffrey will help us to better understand how to get better at user stories and how behavior driven development (BDD) helps create a shared understanding. We also discuss how to create the nirvana state of living requirements.   Jeffrey Davidson is the past president of the IIBA Dallas… Read more: MBA023: Using Behavior Driven Development for Better User Stories – Interview with Jeffrey Davidson MBA022: How to Know Where to Focus Your Efforts – Interview with Chris MattsIn this episode, we’re joined by Chris Matts. Chris will introduce us to the Cynefin framework and how he uses it to understand where to focus business analysis activities and where the focus should be more product management driven. Chris also discusses Real Options, which is a decision-making process for managing uncertainty and risk that he developed.… Read more: MBA022: How to Know Where to Focus Your Efforts – Interview with Chris Matts MBA021: Is the Business Analyst Role Just Overhead? Interview with John Sextro“Let’s get rid of Business Analysts and ScrumMasters.” In this episode, we’re joined by John Sextro. John recently gave a provocative lightening talk at a conference about removing Business Analysts and ScrumMasters from agile teams. We’ll discuss what this would mean for the BA role. John Sextro has been in the software industry for 21 years and… Read more: MBA021: Is the Business Analyst Role Just Overhead? Interview with John Sextro MBA020: The Value of Certifications – Interview with David ManticaIn this episode, David Mantica, President of ASPE-SDLC, shares his views on the value of professional certifications – both to the individual and to the organization. David Mantica is president of the American Society of Professional Education Inc. (ASPE-SDLC) and has two decades of experience as a business leader in the training industry. David has participated… Read more: MBA020: The Value of Certifications – Interview with David Mantica MBA019: Why Start with Why? Interview with Stephen ShedletzkyIn this episode, leadership speaker and Start With Why facilitator Stephen Shedletzky helps us understand how to apply the Start With Why concept to our role to help our organizations work on the right things and deliver value to customers. He’ll also share his thoughts on how to inspire others to take action. After listening… Read more: MBA019: Why Start with Why? Interview with Stephen Shedletzky MBA018: Step Up to Leadership with the Five-Rule Framework – Interview with Scott StribrnyWhat makes a great leader? In this episode, Scott Stribrny begins to answer this question by presenting a business analyst relevant five-rule framework to apply in real life. Scott will discuss principles that guide effective leaders and will explore the short-term orientation of leadership with examples for day-to-day action as well as the long-term orientation… Read more: MBA018: Step Up to Leadership with the Five-Rule Framework – Interview with Scott Stribrny MBA017: Does Your Communications Engine Need a Tune-Up? Interview with David BarrettIn this episode, David Barrett speaks with us about what I feel is the most important skill for a Business analyst . . . communication. David is the National Program Director for the Centers of Excellence in Project Management and Business Analysis at the Schulich School of Business and is one of the founders of… Read more: MBA017: Does Your Communications Engine Need a Tune-Up? Interview with David Barrett MBA016: User Story Mapping with Jeff PattonIn this episode consultant, author, and agile thought leader Jeff Patton shows us how to use Story Maps to create a shared understanding of a feature and create thin slices that relate to the minimum viable product and additional releases. Jeff also shares his thoughts on the proper way to use User Stories and how to avoid… Read more: MBA016: User Story Mapping with Jeff Patton MBA015: Promise Theory for Team Cooperation – Interview with Mark BurgessIn this episode, Dr. Mark Burgess, creator of CFEngine, explains how he uses concepts from physics to explain how complex systems work. He uses his Promise Theory to not only develop better computer systems, but also to give us a better framework for individual and team interactions. After listening to this episode, you will understand: How we can use… Read more: MBA015: Promise Theory for Team Cooperation – Interview with Mark Burgess MBA014: The Future of Business Analysis – Interview with David ManticaIn this episode, David Mantica, President of ASPE, shares his views on the future of the business analyst role and how we can open up new opportunities for career growth and drive valuable change in our organizations. After listening to this episode, you will understand: How different organizations are structured to manage business analysis activities The… Read more: MBA014: The Future of Business Analysis – Interview with David Mantica MBA013: Trust is the New Workplace Currency – Interview with Nan RussellIn this episode, Nan Russell shares with us how to build trust and the effect increased trust (or the lack of trust) can have on your team and the organization. She’ll also help us to understand how the little things we do can hurt the bigger things we want to do and how to use… Read more: MBA013: Trust is the New Workplace Currency – Interview with Nan Russell MBA012: Beyond Requirements – Interview with Kent McDonaldIn this episode, Kent McDonald shares his thoughts on requirements analysis in an agile environment and will give you tips on how to make your agile projects more successful. After listening to this episode, you will understand: The role of the agile analyst and how it differs from analysis on traditional projects The mindset and underlying… Read more: MBA012: Beyond Requirements – Interview with Kent McDonald MBA011: Make Your Waterfall Projects More AgileIn this episode, we discuss practices from agile that you can implement in your traditional (waterfall) projects that will allow you to reduce risk, adapt to change, and accelerate project delivery. In this episode, you will understand: How to use some of the values, principles, and practices of agile to adapt to change and speed up… Read more: MBA011: Make Your Waterfall Projects More Agile MBA010: Make Virtual Meetings More Effective – Interview with Angela WickIn this episode, we’re joined by Angela Wick of BA-Squared. Angela shares her tips and techniques for making virtual meetings more effective. You’ll learn the signs that people are multitasking and understand how to use virtual collaboration tools to keep people engaged and run a successful virtual meeting. In this episode, Angela shares with us: The… Read more: MBA010: Make Virtual Meetings More Effective – Interview with Angela Wick MBA009: Exploring the 7 Product Dimensions for Better Requirements Discovery – Interview with Mary GormanIn this episode, we’re joined by Mary Gorman, co-author of Discover to Deliver. Mary will take us on a deep dive into a holistic framework to discover product requirements, the 7 Product Dimensions. She will also share with us models to use as you move through the 7 Product Dimensions that will allow you to… Read more: MBA009: Exploring the 7 Product Dimensions for Better Requirements Discovery – Interview with Mary Gorman MBA008: How to Discover Product Requirements – Interview with Ellen GottesdienerIn this episode, Ellen Gottesdiener shares an effective approach to discovering product requirements. You will understand how to break out of being an order taker and become a product co-creator. Ellen’s holistic approach to requirements discovery includes a mindset shift that needs to take place to recast stakeholders as product partners, how to get everyone… Read more: MBA008: How to Discover Product Requirements – Interview with Ellen Gottesdiener MBA007: How to be a Badass Business Analyst – Interview with Bob PrentissWant to be the go-to person on projects, in high demand and highly regarded? In this episode, you’ll discover how to do exactly that. Bob Prentiss is the Founder and Principal Consultant at Bob the BA, Inc. He’s a trainer, mentor, consultant, major nerd, and all around badass Business Analyst. Become a badass BA and… Read more: MBA007: How to be a Badass Business Analyst – Interview with Bob Prentiss MBA006: The Business Analyst Career Path – Interview with David DeWittWhere do I go from here and what are the career opportunities for a Business Analyst? David DeWitt, President of the Chicagoland chapter of the IIBA and IT Leadership Practice Director at NueVista Group, discusses the Business Analyst career path.   In this episode, David shares with us: Career opportunities for a new Business… Read more: MBA006: The Business Analyst Career Path – Interview with David DeWitt MBA005: Interview with Len Lagestee – How can a BA deliver value to an Agile Team?Today, author and agile coach Len Lagestee helps us to discover how a Business Analyst can bring value to an agile team. Len also discusses where a BA fits on an agile team and how to become a catalyst for positive change.   In this episode, Len shares with us: What a Business Analyst can… Read more: MBA005: Interview with Len Lagestee – How can a BA deliver value to an Agile Team? MBA004: Defeat the Meeting Super Villians MBA003: How can introverts work well on agile teams – Interview with Ken HowardIn this episode, consultant and author Ken Howard shares with us how to discover the right method to work with and communicate requirements to project team members. He also dispels some myths about introverts and helps us to understand how introverts can benefit agile teams. In this episode, Ken shares with us: A method for… Read more: MBA003: How can introverts work well on agile teams – Interview with Ken Howard MBA002: How to Elicit Non-Functional Requirements – Interview with Roxanne MillerToday’s episode is an interview with Roxanne Miller, consultant, speaker, and author. Roxanne shares with us a framework for holding effective stakeholder elicitation meetings and everything you ever wanted to know about non-functional requirements. In this episode, you’ll find out: How to hold effective stakeholder meetings How non-functional requirements differ from functional requirements The impact… Read more: MBA002: How to Elicit Non-Functional Requirements – Interview with Roxanne Miller MBA001: Introduction to the Mastering Business Analysis PodcastToday’s episode is a quick introduction to the podcast. I will share with you what this podcast is all about and why I created it.   Have a question about Business Analysis or a suggestion for an upcoming episode? Leave me a voice mail using the widget at the side of the screen or send… Read more: MBA001: Introduction to the Mastering Business Analysis Podcast Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post MBA226: The FOCCCUS Formula appeared first on Mastering Business Analysis.

In this episode, Clarke Ching shares an innovative problem solving approach to help us solve tricky problems. Show Notes We’re often called upon to apply our problem solving skills and help organizations make better decisions.  The challenge is when we face really tricky problems.  To solve these, we need an innovating problem solving approach. Corkscrew thinking is about how to come up with clever ideas when you’re facing what seems like an impossible situation. This approach helps you to be creative and wander around to figure things out.  You’re trying to invent something or discover something new.  If you’re facing two choices and they conflict or directly oppose each other, corkscrew thinking can help you discover new solutions. When we make decisions, we often make out a pros and cons list.  What we’re trying to do with corkscrew thinking is to get the best of both options while eliminating the negative aspects.  Start with the two options that are in conflict and figure out what to get the benefits out of each of those options and then solve a different problem, which is to come up with new options. It allows you to get a better solution than the options you started with. One way of envisioning corkscrew thinking is to imagine that you’re holding two choices or options, one in each hand.  Next, think about the benefits of each option and stack those on each shoulder.  These are the requirements or the positive outcomes that each choice will help you to achieve. Now imagine the higher purpose that you’re trying to achieve related to these two options.  Imagine this overall mission on top of your head. Finally, consider the benefits on your shoulders and the higher purpose above your head and search for options that combine the benefits of both while serving your higher purpose. This exercise can best be done with a quick drawing or sticky notes. Listen to the full episode to understand how to apply corkscrew thinking to solve your tricky problems. HOMEWORKStart noticing when you have a dilemma and are torn between two choices.Every hour we’re faced with dozens of decisions and often we’re not actually making choices because we’re stuck with a dilemma and we don’t even notice it.Just start to notice when you’re torn between two options and then write them down and write the pros and cons. Then ask yourself how to get all of the pros / benefits. Links Mentioned in This Episode Connect with Clarke on LinkedInCorkscrew Solutions – Clarke’s book on Amazon Clarke Ching Clarke has been powered by the Theory of Constraints for over 20 years and Agile since 2003. He wrote Rolling Rocks Downhill (the Agile business novel that never mentions Agile) and The Bottleneck Rules (which was featured in The Guardian newspaper, and was briefly the #2 best-selling leadership book on Amazon.com, just behind Steven Covey). Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post MBA224: Corkscrew Thinking appeared first on Mastering Business Analysis.

David Bland discusses the importance of testing your business ideas and shares ways to dramatically reduce the risk and increase the likelihood of success for your product, initiative, or project. Show Notes Studies show that 7 out of 10 products fail to deliver on expectations. We often fall into the trap of moving forward with a project, product, or business idea without first validating it. This results in wasted time and money from solutions that don’t have a good market fit or aren’t solving the right problem. The most expensive way to find out if you’re right or wrong is to build the whole thing.David Bland The Three Lenses When testing your idea to reduce risk, look at the solution through three lenses; desirability, feasibility, and viability. Desirability implies that customers want your solution.  Feasibility means that we can build and support the solution.  This is isn’t just technical feasibility; we also look need to look at overall regulatory, policy, and governance that would prevent you from making your solution a success. While customers may want your solution (desirable) and you can build it (feasibility), perhaps there’s not enough of a market for it or people won’t pay enough for it.  This is viability. We want to unpack our risk and then test our way through it, going from no evidence to some evidence and then from some evidence to strong evidence that we’re on the right path. Process to Validate Your Idea If you have an idea that you want to validate, start by understanding the higher level risks.  Who’s your customer?  What’s your value proposition?  What’s your revenue model and the cost it’s going to take to do this? This information helps you map out desirability and viability.  Then work to understand the big activities you need to do, the resources you need to have, and anything else related to feasibility. A business model canvas may help you to understand the things that have to be true for your idea to succeed.  From there, you can identify the things that have to be true that you have no evidence to support.  You can then select experiments that would help generate evidence about those things. Listen to the full episode to understand how to sequence your experiments, discover simple yet effective ways to test your business ideas before spending a lot of time and money, and more. YOUR HOMEWORKQuite often, the biggest risk is desirability. Look for observable evidence that there are more people than just you or friends or family that have the problem you’re trying to solve with your project or product. Learn firsthand whether or not there’s a market for what you want to do.Find out if it is a problem that’s big enough to actually build something for before you spend a lot of time and money. The observable evidence in this scenario would be people searching for something.Google could show search trend analysis could help show how big of a problem you’re solving. Are people searching for it regularly? Is it seasonal? How many people are searching for it? Was a search volume look like weather related terms or to specific regions in the world where it’s popular? Links Mentioned in This Episode David’s website DavidJBland.comPrecoil – David’s companyDavid’s Book – Testing Business Ideas David J. Bland David Bland is the founder of Precoil, an organization that helps companies find product market fit using lean startup, design thinking and business model innovation. David has helped validate new products and businesses at companies such as GE, Toyota, Adobe, HP, Behr and more. David has also written several books and is the co-author of Testing Business Ideas: A Field Guide for Rapid Experimentation. Latest Episodes MBA228: Software Development Pearls MBA227: The Minimum Viable Business MBALC: Elon Musk’s 5-Step Design Process MBA226: The FOCCCUS Formula MBA225: The Value of Business Models MBA224: Corkscrew Thinking MBA223: The Human Work Machine MBA222: Testing Your Business Ideas MBA221: Systems Thinking and Business Agility MBA220: Thoughtless Design with Karl Wiegers MBA219: How To Be an Agile Business Analyst BA Toolbox – A3 Report MBA218: Customer-Centric Transformation Lightning Cast: Agile Planning MBA217: Objectives and Key Results Lightning Cast: POWER Start for Your Meetings MBA216: Outcome Based Change Lightning Cast: Resistance to Change MBA215: The Challenges with Leading in Product Management MBA214: The BA Success Path MBA213: Applying Theory of Constraints MBA212: Transforming Your Work with Modern Agile MBA211: Adaptive Leadership MBA210: Vital Communication MBA209: Visual Thinking MBA208: Facilitative Leadership MBA207: Bad Behaviors in the Workplace MBA206: Succeeding with Analytics Lightning Cast: BA Goals Revisited MBA205: Beyond Data Literacy MBA204: Top Skills for 2020 MBA203: Career Insurance Yes, Virginia, There Are BAs in Agile Lightning Cast: Failure to Launch (a new product) MBA202: Business Value Analysis MBA201: Tips From an Accidental Product Owner MBA200: Take Action! The Best Advice from Over 200 Episodes MBA199: The Future of the BA Profession MBA198: DevOps – What it Means for BAs MBA197: Making Change Fun MBA196: Customer Journey Treasure Hunting MBA195: Example Mapping MBA194: Start Your Project Off Right MBA193: About Your Career Lightning Cast: Story Estimation – What’s the Point? Lightning Cast: Requirements Rot MBA192: The Blight of Product Debt Lightning Cast: The Power to Get Things Done MBA191: Use Cases in Agile Lightning Cast: AI – Can you be replaced by a machine? MBA190: Business Data Analytics Lightning Cast: You Are a Facilitator MBA189: Adventures in Product Ownership Lightning Cast: Simplified Value Stream Mapping MBA188: The Four Ps of Product Ownership Lightning Cast: Product Debt MBA187: Transitioning to a Scrum Master Role Lightning Cast: Business Agility MBA186: Exploring Product Ownership Lightning Cast: Don’t Throw it Over the Wall MBA185: Business Analysis in Agile Lightning Cast: Non-Functional Requirements in Agile MBA184: Discover What Customers Want with JTBD Lightning Cast: We Are the Business MBA183: The BA Role on a Scrum Team MBA182: BA in the Service Industry Lightning Cast: Death, Taxes, and Missed Requirements MBA181: The Three BA Archetypes MBA180: Socratic Questioning Lightning Cast: BA Performance Goals MBA179: The Power of Prototyping MBA178: Career Options for BAs MBA177: Product Backlog Refinement MBA176: Predictions for 2019 Lightning Cast: A Visit From the Business Analyst MBA175: Product Management is the New Business Analysis – Part 2 MBA174: Product Management is the New Business Analysis MBA173: Avoiding the Build Trap MBA172: Decide Smarter Faster with Kupe Kupersmith MBA171: Your Questions Answered – Listener Mailbag MBA170: Persuasion – Get Buy-In for Your Ideas Lightning Cast: Big Design Up Front MBA169: Digital Business Analyst Competencies MBA168: Exploring the BA Career Path MBA167: The Power of Storytelling MBA166: Mastering the Art of Feedback Special Message MBA165: Remembering Jerry Weinberg Lightning Cast: Think as a Customer MBA164: The Agile Analysis Certification MBA163: Lean Six Sigma – What You Should Know Lightning Cast: Moving to a BA Role MBA162: The Business Analyst Role and its Real Value MBA161: Evolution of the BA Role Lightning Cast: Dude’s Law MBA160: The Art of Better Business Requirements Lightning Cast: Business Agility MBA159: Experiment Driven Development MBA158: Agile Requirements MBA157: The Importance of Good Data Analysis Lightning Cast: Symptoms of Success MBA156: The Power of Mentoring MBA155: Hiring BAs and PMs MBA154: Change Leadership Lightning Cast: BA on a Scrum Team MBA153: Trends in Business Analysis Lightning Cast: Powerful Questions MBA152: Finding the Right Project Lightning Cast: Order your Backlog MBA151: Your Consulting Practice – with Karl Wiegers Lightning Cast: Which Communications Channel Should You Use? MBA150: A High Five for Business Analysts Lightning Cast: Common Issues Facing Business Analysts Today MBA149: The Power of EQ Lightning Cast: The Business Alchemist MBA148: 7 Keys to Succeeding with Agile Lightning Cast: Trust – The One Thing that Changes Everything MBA147: The Business Agility Manifesto MBA146: The Full Stack Business Analyst MBA145: Predictions for 2018 Lightning Cast: Confessions of a Recovering Perfectionist MBA144: The 12 Days of the Project Lightning Cast: Stepping Up to Product Ownership MBA143: Imposter Syndrome – Banishing Your Inner Critic Lightning Cast: Root Cause Analysis Lightning Cast: Using Competency Models MBA142: Lean Startup for the Enterprise MBA141: Digital Transformation – What is Means for BAs MBA140: Improve Influence with NLP Lightning Cast: Better Communication Using the DiSC Model MBA139: Thin Slicing Problem Analysis Lightning Cast: The Many Uses of a SIPOC MBA138: Building a Believable Business Case Lightning Cast: Stay in Your Lane MBA137: Challenges with User Stories – with Mike Cohn MBA136: What the IIBA Can Do for You – Part2 MBA135: What the IIBA Can Do for You Lightning Cast: Flip the Script in Your Job Search MBA134: Distinguishing Yourself in Your Career Lightning Cast: Brainstorming – You’re Doing It Wrong! MBA133: What BAs Need to Know About Agile Lightning Cast: Requirements Quality MBA132: Next Generation Competencies Lightning Cast: The Agile Business Analyst Mindset MBA131: Interviewing for a Business Analyst Position Lightning Cast: The Business Analyst Career Path MBA130: Exploring Requirements with Jerry Weinberg MBA129: Real Life Agile, UX, and Design Thinking MBA128: Where Should the Business Analyst Reside? MBA127: Guiding Principles for the Business Analyst – part 2 MBA126: Guiding Principles for the Business Analyst MBA125: Become the Conscience of the Business MBA124: Business Analyst in an Agile Environment MBA123: The 21st Century Business Analyst MBA122: Driving Real Value Through Business Analysis MBA121: Mastering Product Ownership MBA120: Jobs to be Done Theory MBA119: What’s in Your Backlog? MBA118: Virtual Leadership MBA117: Getting Requirements Right MBA116: Implementing Solutions vs Problem Solving MBA115: Political Martial Arts – Navigating Office Politics MBA114: Value Proposition of the BA Role MBA113: Problem Solving – The RIGHT Stuff MBA112: User Centered Design MBA111: Design Thinking IS Good Business Analysis MBA110: Managing Ambiguous Requirements MBA109: Foundations in Business Analysis MBA108: Prioritizing with the MVP MBA107: Backlog Refinement – From Misunderstanding to Collaborative Discovery MBA106: Rapid Requirements Gathering MBA105: The Best Advice I Ever Received MBA104: Predictions for 2017 MBA103: How Mr. Finch Stole the Project MBA102: Product Management – Build the Right Thing MBA101: Split Your Stories! MBA100: My Biggest Mistake MBA099: Assumptions Mapping MBA098: The Art and Science of Influence MBA097: Partnership Between the PM and BA MBA096: The Standard for Business Analysis MBA095: Lean Change Management MBA094: Perspectives in Business Analysis MBA093: Beyond Project Risk MBA092: Reducing the Risk of Missing Non-Functional Requirements MBA091: Going from Order Taker to Trusted Advisor MBA090: BABOK 3.0 with Richard Larson MBA089: Agile Manifesto – What it Means to Business Analysts MBA088: Effective Requirements Workshops MBA087: Replaced by a Robot – Interview with Kupe Kupersmith MBA086: DocOps – Keep Your Documentation Agile MBA085: From Models to Stories MBA084: Agile Modeling with Scott Ambler MBA083: The BA Core Concept Model MBA082: Addressing Bottlenecks with Theory of Constraints MBA081: User Story Mapping with David Hussman MBA080: Think Like a Freak MBA079: Effective Collaboration MBA078: Design Sprints MBA077: Preparing for the Future of Business Analysis MBA076: Product Strategy MBA075: Slices of Big Truths MBA074: Lean Business Analysis MBA073: Agile Requirements – What’s Different MBA072: Improve Your Facilitation MBA071: The Essence of Business Analysis MBA070: Better BA and PM Collaboration MBA069: Business Rules – What You Need to Know MBA068: Realities of Being a Product Owner MBA067: All About the PMI-PBA Certification MBA066: Starting a BA Community of Practice MBA065: The Value of Business Analysis MBA064: Transitioning to a Product Owner Role MBA063: Starting a Career in Business Analysis MBA062: Peer Reviews for Better Requirements MBA061: Overcoming Roadblocks to Success on Complex Projects MBA060: Business Architecture and Business Analysis MBA059: Problem Solving for Business Analysts MBA058: Reusable Discovery Testing MBA057: The 6 Stakeholders You’ll Meet in Project Hell MBA056: Design Thinking for Better Business Analysis MBA055: The Agile BA – Interview with Ryland Leyton MBA054: Strategy and its Role in Business Analysis MBA053: Use Cases and Beyond – with Ivar Jacobson MBA052: Portfolio Management & The Agile Extension MBA051: A Visit From the Business Analyst MBA050: The T-Shaped Business Analyst MBA049: The First Line of Defense Against a Security Breach MBA048: Finding the Minimum Viable Product MBA047: The DNA of a Great Agile Business Analyst MBA046: The Product Owner / Business Analyst Relationship MBA045: The Agile BA – Myths and Misconceptions MBA044: Business Process Automation MBA043: Abuser Stories – Think Like a Bad Guy MBA042: Stop Using User Stories – Interview with Jim Benson MBA041: What’s the Second Best User Story? MBA040: User Stories – Are You Ready? MBA039: The Big Deal with Big Data MBA038: Use Cases, CX, and UX: Putting it all together MBA037: The Key to Better Collaboration MBA036: Psychology of Leadership – Interview with Cillín Hearns MBA035: Active Listening – The Most Important Skill MBA034: Use Case 2.0 – Interview with Ian Spence MBA033: Landing and Succeeding in Your First BA Role – Interview with Alex Papworth MBA032: Systems Thinking – Interview with Paula Bell MBA031: UX – Are you Experienced? Interview with Neil Turner MBA030: Myths and Patterns of Organizational Change – Interview with Linda Rising MBA029: Business Process Improvement – Keep it Simple – Interview with Brian Hunt MBA028: Talking Techie and Presenting Complex Ideas with Melissa Marshall MBA027: Elicit User Requirements with Legos – Interview with Ellen Grove MBA026: Guarding Against Scope Creep MBA025: Don’t Just Make Software, Make an Impact – Interview with Gojko Adzic MBA024: Lead with the Power of a Jedi – Interview with Heather Mylan-Mains MBA023: Using Behavior Driven Development for Better User Stories – Interview with Jeffrey Davidson MBA022: How to Know Where to Focus Your Efforts – Interview with Chris Matts MBA021: Is the Business Analyst Role Just Overhead? Interview with John Sextro MBA020: The Value of Certifications – Interview with David Mantica MBA019: Why Start with Why? Interview with Stephen Shedletzky MBA018: Step Up to Leadership with the Five-Rule Framework – Interview with Scott Stribrny MBA017: Does Your Communications Engine Need a Tune-Up? Interview with David Barrett MBA016: User Story Mapping with Jeff Patton MBA015: Promise Theory for Team Cooperation – Interview with Mark Burgess MBA014: The Future of Business Analysis – Interview with David Mantica MBA013: Trust is the New Workplace Currency – Interview with Nan Russell MBA012: Beyond Requirements – Interview with Kent McDonald MBA011: Make Your Waterfall Projects More Agile MBA010: Make Virtual Meetings More Effective – Interview with Angela Wick MBA009: Exploring the 7 Product Dimensions for Better Requirements Discovery – Interview with Mary Gorman MBA008: How to Discover Product Requirements – Interview with Ellen Gottesdiener MBA007: How to be a Badass Business Analyst – Interview with Bob Prentiss MBA006: The Business Analyst Career Path – Interview with David DeWitt MBA005: Interview with Len Lagestee – How can a BA deliver value to an Agile Team? MBA004: Defeat the Meeting Super Villians MBA003: How can introverts work well on agile teams – Interview with Ken Howard MBA002: How to Elicit Non-Functional Requirements – Interview with Roxanne Miller MBA001: Introduction to the Mastering Business Analysis Podcast Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post MBA222: Testing Your Business Ideas appeared first on Mastering Business Analysis.

Author and thought leader Karl Wiegers shares principles and lessons he has learned from poor designs and what you can do to develop solutions that create a great user experience. Show Notes We’re all experienced products that are confusing, difficult to use, and cause frustration. Author Karl Wiegers has pulled together a collection of products with a thoughtless design and created a set of design principles and lessons to help us create solutions with the user in mind. If the solutions that we create aren’t usable, they’re not valuable to our customers. Design Lessons Karl’s first design lesson is to focus the design on usage, not on product features. Studies show that a high percentage of the features that are included in software packages are rarely used. Let’s think about what people want to do with the product and the environment in which they’re going to be using it. Then we can design the product to make it easier for users to get the job done. Let’s understand the disease before we come up with a cure. A second lesson is that design demands iteration. You’re not going to get the design right on your first try. You have to iterate. You have to sneak up on approaching a better design with each cycle until you have a design that’s good enough to satisfy the requirements and usability. You can iterate at multiple levels. You can iterate with each product release similar to the iPhone. When you iterate at that level, you may also get a lot of new bugs and increase complexity of the product. Making a product, marketing it, then seeing how people like it and making another try in a year is an expensive way to iterate. We want to iterate as cheaply as possible as many times as we can, and that requires doing things with prototypes and mockups. We can have an incremental growth of the level of precision and detail with the prototypes. The third lesson is we need to involve real users whenever possible. If you’re iterating on a design, how do you know what to change on your next cycle to make it better? Ideally, you’ll have some user representatives that are working with you; perhaps working with a prototype or a mockup under realistic usage conditions, as we can come up with a design. The users are going to show you things and tell you things that you just don’t get in the design lab. Sometimes you may not have real users available. You might have to work with user surrogates, but whenever possible, there’s just no substitute for having real people work with something that’s similar to the real product and tell you all the reasons why you’re not there yet. Fundamental Design Principles There are nine design principles in Karl’s book that are fundamental to good design. The design principles include: Make the product easy and obvious to use: The product should provide visual cues to the user to make the product easy and obvious to use.Make it hard to make a mistake: The product should be designed in a way that makes it hard to make a mistake, or at least have the user verify their intentions before taking a step that potentially could be a mistake. Design for the user’s convenience: Think about what the user is trying to do and create a design that allows them to get the job done. Avoid designing for the business’s convenience at the expense of the user. Remember that thoughtful design is something that makes it hard for users to make mistakes, doesn’t waste the user’s time, and is for the user’s convenience. Let’s try to detect unsatisfied preconditions and erroneous inputs as early as possible in the test sequence so the user doesn’t waste time on a task they can’t complete. Listen to the full episode to get more of Karl’s tips and advice on building products with the customer’s usability in mind. Your HomeworkAs a Business Analyst, Product Owner, or designer, let’s not make something and then have people tell us all the stuff we did wrong and why they hate it. Instead, try to satisfy the nine design principles from the outset.As a consumer, it helps us think more carefully about what features we’re looking for when we’re considering possible products that we might buy. What are the things that are important to me as a user before I buy it, take it home and saying that’s not what I was hoping was going to be? On a broader scale, we should all think more about the properties and characteristics and capabilities that we’re looking for before we put down our money. Links Mentioned in This Episode Karl’s website – https://karlwiegers.com/The Thoughtless Design of Everyday Things book site: http://thoughtless-design.com/ Karl Wiegers Karl Wiegers is an independent consultant, author, speaker, and thought leader in the project community. His books on software requirements are considered required reading for Business Analysts and Project Managers. As a consultant and trainer, Karl has worked with more than 100 companies and government organizations of all types, helping them improve the effectiveness and efficiency of their software development activities. Karl’s most recent book is The Thoughtless Design of Everyday Things Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post MBA220: Thoughtless Design with Karl Wiegers appeared first on Mastering Business Analysis.

In this episode of the BA Toolbox, we explore the A3 report and it’s use in problem solving. Show Notes What’s an A3 report? An A3 report has several uses including business proposals and process improvements.  However, it’s most commonly used for problem solving. If you have a tricky problem in your organization of with your project, perhaps an A3 report can help.  The name A3 refers to the European paper size, which is similar to 11 by 17 inch tabloid paper in the United States.  It’s big enough to fit a summary of the problem and solutions on a single page.There’s more than one format for an A3 report and it’s usually broken down into sections to help the team think through the problem and potential solutions.  Those sections are usually: Define the problem or needUnderstand the current stateCreate a goal statement or determine the target stateDetermine the root cause of the problemIdentify potential countermeasuresDetermine which countermeasures you will implementCheck the impact of your countermeasuresUpdate work processes These problem solving steps are similar to W. Edward Deming’s Plan-Do-Check-Act (PDCA) cycle, Six Sigma’s DMAIC process (Define, Measure, Analyze, Improve, Control), and even elements from Design Thinking. Beyond taking the team through the problem solving approach, an A3 report is also a communication tool.  It helps tell a story about the problem and what you’re doing about it. To get the most out of an A3 report (or any problem solving approach for that matter), you need to start with the right mindset.  The team should view this as an opportunity to build their problem solving skills.  It’s an opportunity to bring together a group of people with diverse viewpoints and knowledge to do something that matters; to work together to solve a tricky problem. If your organization doesn’t have an open and collaborative culture or if problems are seen as something to avoid instead of something to expose and solve, it’s going to be difficult to apply creative problem solving.  If that’s the case for you, start by creating safety within the team.  Be vulnerable yourself and thank people for raising concerns and issues.  Help them shift from fear to a continuous improvement mindset. Listen to the full episode for more information on using the A3 report and click the button below for a sample A3 Report template. A3 Report TemplateDownload Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post BA Toolbox – A3 Report appeared first on Mastering Business Analysis.

Understanding the different levels of Agile planning and what they mean for you will help your team stay aligned and focused on achieving the right outcomes. Show Notes Responding to change over following a plan.  This value listed in the Agile Manifesto doesn’t mean that we don’t do planning in Agile.  In fact, we plan more in Agile than in traditional methods; we just do it differently. A common metaphor for planning in Agile is an onion.  Each layer of the onion reflects another level of planning – from strategic to tactical. Let’s take a look at each of these layers and what it means to you. Strategic Planning The outermost layer of the Agile planning onion is the strategic level.  At the strategic level of planning, organizations set their direction.  It involves the mission and vision as well as long-term goals.  This is multi-year planning. If you’re a Product Manager, Business Architect, or in another strategic role, you might provide input into the strategic plan by helping organizational leaders understand where the market is going and your organization’s capabilities.  Common tools are SWOT Analysis and PEST or PESTLE Analysis. Portfolio Planning The next layer of the planning onion is the Portfolio level.  This is where the organization decides what products or initiatives to work on.  This is essentially where and how much the organization will invest. We can support this level of planning by providing input through business cases, business models, and other approaches.  You may also be involved in the ideation of new products or new initiatives.  In some cases, you may even recommend that certain initiatives be stopped due to changing market conditions or changing customer needs. Once portfolio planning is complete, the plan should serve as an input as to where we should focus effort and resources. Product Planning The next layer is Product planning.  At this level, we determine the goals and objectives of the product and how we’ll achieve those outcomes.  You’ll likely develop Objectives and Key Results (OKRs) for the product as well as a product roadmap. This level of planning provides context to the teams working on the product and is usually developed by a Product Manager in collaboration with stakeholders and subject matter experts. Remember that an Agile Roadmap isn’t just a Gannt Chart showing timing or different initiatives.  A good roadmap is outcome based and may include options to achieve those outcomes as well as certain milestones such as a contractual or compliance required date.  Your roadmap should also allow you to respond to changing market conditions. During Product Planning, you’ll also define the Product Goal and start building and ordering your product backlog. The innermost planning levels of release, iteration, and daily are considered team level planning. Release Planning At the Release level of planning, the team plans for the next major release.  Even if you deploy continuously, this level of planning looks at the next coherent set of features or pieces of functionality. This is often where you may define the Minimum Viable Product (MVP) or Minimum Marketable Features (MMF). Depending on your organization, at this level you might break down Epics into Features or help the team determine what can be achieved in the release.  In some Agile scaling frameworks, a Feature is a larger set of work that can be completed within the release time box. You’ll also want to start breaking down the higher priority features into User Stories or other backlog items. Iteration Planning The next layer of the Agile planning onion is Iteration planning.  If you’re using an iterative approach, this is where you plan for the next iteration or time box.  In Scrum, this is known as Sprint Planning. If you’re a Product Owner or Business Analyst on an Agile team, you’ll need to get the User Stories and other backlog items to a ready state.  This means they’re small, testable, well understood by the team, and meet the other definition of ready criteria. You might also be involved in helping the team refine and size the product backlog items prior to iteration planning.  This helps ensure the team can properly forecast what they can complete in the iteration. If you use Scrum, you’ll define a Sprint Goal with the team as part of Sprint Planning.  The Sprint Goal helps bring focus and alignment to the Scrum Team and encourages them to work together as a team rather than individuals. Daily Planning The final and innermost layer of the Agile planning onion is Daily planning.  On a daily bases, team members get together to discuss the progress they’ve made, where they need help, and what they’ll do next taking any needed adjustments into account. If you’re on a Scrum Team, this is the Daily Scrum.  Many teams make the mistake of turning the Daily Scrum into a status meeting.  It’s actually a quick planning meeting that creates transparency into where we are and allows us to inspect progress and adjust. If you’re a Product Owner, Business Analyst, or someone else not working on the tasks associated with completing the work planned for the iteration, daily planning or the Daily Scrum is an opportunity to help the team adjust plans and remove impediments that are slowing down or stopping the team’s progress.  You can also clarify any misunderstandings about the details or intent of the backlog items. Understanding the different layers of the Agile planning onion and the different levels of planning will help you and your team stay aligned and focus on the right things. Listen to the full episode to better understand the different levels of planning in Agile. Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post Lightning Cast: Agile Planning appeared first on Mastering Business Analysis.

Stop the wasted time and money from ineffective meetings by giving your next meeting a POWER Start. Show Notes According to a recent Atlassian survey, professionals waste 31 hours each month on unproductive meetings.  That’s about four full days wasted each month.  In the U.S. alone, unnecessary meetings cost businesses 37 billion dollars in just in salaries. You can help stop this madness by giving your meetings some POWER.  We’ve likely all received (or sent) meeting invitations with little more than a meeting title.  This means that attendees likely won’t be properly prepared, the meeting may not achieve its intended goal, and you’ll likely waste time in yet another unproductive meeting. The POWER Start technique was developed by the Agile Coaching Institute to address the root of unproductive meetings. POWER is an acronym for Purpose, Outcomes, What’s in it for them, Engagement, and Roles and responsibilities. As you’re planning your meetings, think about the POWER Start. Begin with the Purpose.  What’s the purpose of the meeting and why is the meeting necessary?  Are you trying to inform, persuade, or make a decision?  Perhaps it’s possible to get to this purpose by other means, such as distributing information through an email broadcast. Think about the right medium for your purpose.  If you need to collaborate to make a decision, it’s likely that email isn’t the right channel. Next, consider the desired Outcomes of the meeting.  What do you want to achieve by the end of the meeting?  What does success look like?  By considering and communicating the intended outcome of the meeting, attendees can come prepared to achieve that outcome. That might mean doing some homework before the meeting, extending the invitation to someone else, or not going at all if you’re not the right person to help get to that outcome. Once you understand the Purpose and Outcomes, think about why the attendees should come to the meeting.  What’s in it for them and why should they care?  Without the ‘what’s in it for me’, people may not be motivated to attend or help achieve the goal of the meeting. The first three pieces (Purpose, Outcomes, and What’s In It for Them) all lay the foundation for the meeting.  It ensures that the meeting is actually needed, provides a clear focus for the meeting so that you’ll stay on track, and helps ensure the right people attend.  It can also help avoid the numerous follow-ups and the meeting after the meeting that we so often see. But you’re not done yet.  Next, you’ll need to consider how you’ll engage the meeting attendees.  That engagement may span before, during, and after the meeting. Before the meeting, you may need to contact attendees individually or in a group communication to ensure that they understand the purpose and intended outcome as well as what’s expected of them in the meeting.  Is there any information they need to bring to the meeting or any work they need to do to prepare? During the meeting, you may want to have an icebreaker to get people communicating and collaborating.  Create a plan for how you’ll keep attendees interested and engaged during the entire meeting. After the meeting, you may need to engage stakeholders by sharing key decisions or following up on action items. The final piece of POWER Start is Roles and responsibilities.  Think about the different roles that may be needed to have a successful meeting.  Do you need a facilitator, a time keeper, a scribe?  If so, who will fulfil those roles?  Who will contribute what information during the meeting? Making roles clear before or at the start of the meeting helps everyone understand expectations. Taking a little time to consider the elements of the POWER Start technique and including appropriate information about the purpose and outcomes in the invitation will lead to more productive meetings.  The time, money, and headaches you save are well worth the extra effort you put into planning effective meetings. Listen to this episode to ind out how to use the POWER Start facilitation technique and what to do if you’re in the receiving end of an invitation to a possibly ineffective meeting. https://blog.feedspot.com/business_analysis_podcasts/ Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post Lightning Cast: POWER Start for Your Meetings appeared first on Mastering Business Analysis.

Are you working on a change initiative? Overcome resistance to change using Goldratt’s Four Quadrants of Change. A lot of people talk about how difficult change is and how people resist change.  People don’t actually resist change; they respond to a change by evaluating the change across four dimensions.  These four dimensions make up Goldratt’s Four Quadrant’s on Change. The reason getting someone to change is hard or we perceive that people are resisting change is because we often only look at one of those dimensions; the positive consequence associated with the change. Most of us ignore the negative consequences of the change as well as the pluses and minuses of not changing. We need to present all four sides from the other person’s perspective.  Look at the pluses and minuses of changing as well as the pluses and minuses of not changing. What’s the pot of gold or benefit for the person you’re trying to influence?What are their crutches – their risks, obstacles, and effort associated with the change?What are their alligators – their current problems that will be solved by the change?What are their mermaids – the things they consider positive today that they may lose with the change? Are there enough positives to outweigh the negatives?  Is the pot of gold is large enough, alligator is dangerous enough, the effort and risk are small enough, and is the loss of the mermaids small enough? Remember to look at each of these dimensions from the other person’s perspective.  If you’re working with a group of stakeholders, each may have different pots of gold, crutches, alligators, and mermaids. Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. The post Lightning Cast: Resistance to Change appeared first on Mastering Business Analysis.

Laura Brandenburg shares her framework for career development; the Business Analyst Success Path.  Show Notes Many Business Analysts struggle to understand how to get to the next step in their career. The way to advance in your career depends on where you are now. Charting your career path includes defining the “as is” and “to be” of your career. Laura’s Business Analyst Success Path framework highlights six stages. Explorer – This is when you’re first exploring the Business Analysis profession. You’re not yet committed to the BA role as a career. Intentional – You’ve made the decision to commit to being a Business Analyst. Official – You’re in an official Business Analyst role either with or without the actual title and you’re performing business analysis activities. Proven – You have a solid track record as a Business Analyst. Your experience may be within one specific area. Super Hero – You are confident that you can succeed in any project situation and you’re often sought after because people trust you and your work. Champion – You’re an expert in business analysis and a champion for the role. You can mentor, lead, train, and manage others. You may also establish frameworks that enable others to be successful. Listen to the full episode to understand how to progress from one stage to the next and grow in your career as a Business Analyst. https://traffic.libsyn.com/secure/masteringbusinessanalysis/MBA214.mp3   Z Your Homework First, be clear on where you are now and where you want to be. From there, determine the specific action steps you must take to move towards your desired state. After three to six months, reevaluate where you are and where you want to go in your career.   Links mentioned in this episode: Laura’s website, Bridging the Gap Laura’s Quick Start Program: https://training.bridging-the-gap.com/quick-w Episode 31: Starting a Career in Business Analysis Laura Brandenburg Bridging The Gap Laura Brandenburg is an internationally-recognized leader known for helping mid-career professionals start business analysis careers. Laura brings more than a decade of experience as a full-time business analyst to help you find transferable BA skills, expand your experience, and start your business analyst career with confidence. Laura is also the author of How to Start a Business Analyst Career. TwitterLinkedIn Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week. . The post MBA214: The BA Success Path appeared first on Mastering Business Analysis.

Joshua Kerievsky shares the four principles of Modern Agile and how they can help you find better ways of working and achieve better business outcomes. Show Notes Agile is about finding better ways of working.  To continuously improve and achieve the right outcomes for your organization and your customers, we need understand foundational concepts that allow teams to make great products. Modern Agile methods are comprised of four guiding principles that can help you uncover better ways of working and get better results. Make Safety a Prerequisite Safety is a key principle in any team or organization.  Without safety, there won’t be much innovation and there won’t be a lot of high performance. Making safety a prerequisite is about safety in all aspects.  It includes physical safety, financial safety, psychological safety, reputational safety, and anything else that contributes to a safe environment. Note that safety is not the same as playing it safe.  We want an environment and culture in which you’re able to take reasonable risks and make mistakes. Beyond creating a safe to fail environment, safety also includes working in a way in which we’re experimenting and learning so that we don’t waste time and money building things no one wants. Experiment & Learn Rapidly We often don’t really know how good our work is.  Without trying new things and getting rapid feedback, we are at risk of creating the wrong solution.  Instead, we want to experiment rapidly and learn rapidly. To do that, we need to create an environment in which we can quickly and cheaply experiment and get rapid feedback.  This allows us to innovate and build products people love. Make People Awesome It’s important to know what you’re trying to achieve; what success looks like.  Making people awesome is about understanding where you want to go and giving people super powers. Give people the ability to do something amazing, something they couldn’t so before. This applies not only to your customers, but to your team members as well.  Create an environment where we can make each other awesome through support, psychological safety, and radical candor. Deliver Value Continuously Finding ways to deliver value sooner is a key principle that enables the organization and customers to get value quickly (through revenue or through the value that the solution provides to users).  It also allows us to get feedback from customers sooner so that we can adapt quickly. We need to invest in ways that allow us to create in smaller pieces.  Don’t try to deliver the fanciest thing, try to figure out where the value is and deliver that value sooner. Listen to the full episode to understand how to apply these principles on your team and in your organization. YOUR HOMEWORKThe Product Owner role is best filled by someone who isn’t fully controlling what gets build. Instead, create an environment where everyone (developers and other people on the team) can experiment with their ideas.A good Product Owner needs to be a good facilitative leader and encourage everyone to think about what we can do to make people awesome.Help the team to understand the customer and their needs and then create space to experiment with new ideas. Links Mentioned in this Episode Modern Agile websiteThe Modern Agile Show on YouTubeIndustrial Logic Joshua Kerievsky Joshua is the CEO of Industrial Logic, one of the oldest and most well-respected agile consultancies on the planet. Since 1996, Joshua and his global network of experts have helped people in teams across many industries leverage the wisdom and power of modern development methods. Joshua most recently created Modern Agile to help people and organizations benefit from a principle-based approach to agility. Modern Agile graphical assets are property of Joshua Kerievsky and licensed under Creative Commons Attribution-ShareAlike 4.0 International License. Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content in each episode. The post MBA212: Transforming Your Work with Modern Agile appeared first on Mastering Business Analysis.

Communication is vital to success on teams and in organizations. In this episode, Tommy Re shows us how to dramatically improve communication. Show Notes One of the issues holding organizations back is the development of their leaders.  A lot of what it takes to develop as leaders are the communication skills necessary for them to work effectively with other people.  According to one survey, 86% of employees cited poor communication as a leading cause of workplace failures.  Poor communication is also a leading cause of project failures. With changes in the way we work in today’s environment such as working in teams and Agile approaches, there’s often less hierarchy.  People need to be able to work effectively in teams and one of the most important things in that context is communication.  That includes being able to persuade others and candle conflict. What You Can Do to Improve Your Communication To improve your communication, start by building your emotional intelligence.  Understanding your feelings and how you’re perceived by others is a critical step in better communication. From there, you also need to notice and recognize the preferred communication style of others.  Do they speak very directly in short bullets or do they prefer a lot of detail?  Without an understanding of how your emotions influence your communication and awareness of your communication preferences and those of others, you’ll experience clashes around how to work well together. Communication is VITAL To improve your communication and get your point across, use the acronym VITAL.  Make your message Visual, Interesting, Time sensitive, Action oriented, and Logical. About 75% of the neurons in our brains that process sensory information are dedicated to vision.  Using visuals in your communication reduces complexity and evokes emotion.  You can also use descriptive words and metaphors to allow people to create pictures in their minds. With all of the data coming at us today, to compete for people’s attention, we need to make our communication interesting.  One way to do that is to break a pattern.  Change the context and style of your communication to make it interesting. Everyone in organizations is very busy.  Because of that, we need to be time sensitive and get to the essence of our message.  To be concise and still get your message across, you need to know your audience, understand their communication preferences, and adapt your communication style. Making your communication action oriented is all about helping your audience understand what to do with the information.  Using verbs in your message will help make it more action oriented. Finally, we want to make sure our communication is logical.  Is our message well structures, organized, and are we using sound reasoning? Listen to the full episode to understand how to apply these principles to your emails and in group settings to improve your communication. YOUR HOMEWORKKnow your audience.For your next meeting or communication opportunity, think about their perspective and what’s in it for them.  Also consider their communication preferences and adapt the way you present information.Once you’ve thought it through, take time to plan your communication.  Consider the most important aspects on your communication and plan out your approach and structure. Links Mentioned in this Episode Tommy’s website: www.TalentIsVital.comConnect with Tommy on LinkedIn Tommy Re is the founder and principal of Vital Talent. Tommy is passionate about helping organizations thrive by working with them to identify and develop the talents of individual contributors, leaders and teams. He works with executives and business leaders to diagnose barriers to high performance and design appropriate talent solutions that lead to individual and organizational success. Thank you for listening to the program To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes and other podcatchers. Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content in each episode. The post MBA210: Vital Communication appeared first on Mastering Business Analysis.