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From 14 epsHost
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Recent episodes
Telehealth Appointment Confirmation Scripts That Work
Jun 26, 2026
3m 28s
Virtual Front Desk Workflow for Clinic Call Support
Jun 24, 2026
3m 36s
Customer Service Support That Builds Patient Trust
Jun 24, 2026
4m 10s
Patient Callback System for Clinics That Works
Jun 22, 2026
3m 39s
Patient Callback System for Medical Practices Guide
Jun 19, 2026
3m 56s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/26/26 | Telehealth Appointment Confirmation Scripts That Work | Clear telehealth appointment confirmation scripts can help clinics reduce no-shows, prevent last-minute confusion, and make virtual visits easier for both patients and providers. In this episode, we break down why telehealth reminders should do more than confirm the appointment time—they should also check patient readiness, verify the visit link, confirm device access, and make sure the patient understands what to do before the appointment begins. You’ll learn how telehealth appointment confi... | 3m 28s | ||||||
| 6/24/26 | Virtual Front Desk Workflow for Clinic Call Support | A clear virtual front desk workflow helps clinics manage patient calls, missed call recovery, appointment scheduling, rescheduling requests, documentation, and administrative follow-up without overwhelming the in-office team. In this episode, we explore how a structured front desk process can turn a chaotic phone line into an organized system that captures every patient need, prioritizes the right calls, and keeps communication moving smoothly. You’ll learn why a virtual front desk workflow i... | 3m 36s | ||||||
| 6/24/26 | Customer Service Support That Builds Patient Trust | Strong customer service support helps healthcare practices create a smoother, clearer, and more reassuring patient experience. In this episode, we explore why patients can still feel frustrated even when calls are answered, emails are returned, and appointments are scheduled—and how better communication workflows can help reduce confusion, repeat calls, and uncertainty. You’ll learn how customer service support can improve patient communication, appointment scheduling, missed-call recovery, r... | 4m 10s | ||||||
| 6/22/26 | Patient Callback System for Clinics That Works | A strong patient callback system for clinics can make the difference between a chaotic front desk and a calm, organized patient communication process. In this episode, we talk about why missed calls are more than just voicemails—they are patient needs, appointment opportunities, referral questions, document requests, and sometimes concerns that require proper escalation. You’ll learn how clinics can build a simple callback queue, assign ownership, use human-sounding scripts, document every at... | 3m 39s | ||||||
| 6/19/26 | Patient Callback System for Medical Practices Guide | In this episode, we explore how a patient callback system for medical practices helps healthcare teams organize voicemail queues, reduce missed follow-ups, and create a clearer process for patient communication. From response-time rules to callback ownership, this episode explains how medical practices can turn scattered messages into a safer, more reliable workflow. You’ll learn how a patient callback system for medical practices supports missed-call recovery, appointment requests, intake fo... | 3m 56s | ||||||
| 6/17/26 | Building Patient Trust Before the First Appointment | In this episode, we explore why patient trust before the first appointment 2 is one of the most important factors in creating a positive healthcare experience. From appointment requests and callback workflows to intake forms and patient communication, we discuss how every interaction before the visit helps shape a patient's confidence in your practice. You'll learn how patient trust before the first appointment 2 can be strengthened through consistent follow-up, clear communication, medical v... | 3m 35s | ||||||
| 6/17/26 | Prior Authorization Follow-Up Support for Clinics | In this episode, we discuss how prior authorization follow up support helps medical practices reduce approval delays, improve patient communication, and keep appointments from getting disrupted by pending payer decisions. You’ll hear how structured authorization tracking, documentation follow-up, and clear escalation steps can make the process less stressful for patients and staff. This conversation also covers how prior authorization follow up support can help clinics manage payer portals, m... | 4m 01s | ||||||
| 6/15/26 | Virtual Medical Assistant Support Queues Explained | In this episode, we explore how virtual medical assistant support queues help medical practices organize patient requests, reduce repeat communication, and route administrative work more efficiently. From missed calls and appointment requests to intake forms, referral updates, prior authorization status, and routine follow-up, support queues create clear lanes for patient access tasks. You’ll learn how virtual medical assistant support queues can improve patient communication, reduce front de... | 3m 53s | ||||||
| 6/13/26 | Post Discharge Escalation Workflow for Specialty Care | A clear post discharge escalation workflow for specialty clinics helps teams respond faster when patients leave a visit and then face medication issues, symptom changes, referral delays, scheduling barriers, or recovery questions at home. In this episode, we explain why discharge is one of the most important handoff points in specialty care and how a structured escalation process can reduce confusion, prevent delays, and guide patients safely toward the right next step. You’ll learn how a pos... | 3m 28s | ||||||
| 6/12/26 | Prior Authorization Communication Workflows for Clinics✨ | prior authorizationcommunication workflows+4 | — | medical practicespayer portal+2 | — | prior authorizationcommunication workflows+5 | — | 3m 58s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 6/10/26 | Patient Callback Workflow for Medical Practices Guide✨ | patient callback workflowmedical practices+4 | — | — | — | patient callbackworkflow+5 | — | 4m 00s | |
| 6/8/26 | Patient Access Follow-Up Calling Workflow for Clinics✨ | patient accessclinic workflow+3 | — | — | — | patient accessfollow-up calls+4 | — | 4m 29s | |
| 5/22/26 | New Patient Callback Workflows That Improve Care✨ | patient carehealthcare workflows+3 | — | — | — | callback workflowshealthcare inquiries+3 | — | 4m 06s | |
| 3/23/26 | Patient Appointment Follow Up Workflow That Works✨ | patient carefollow-up workflow+3 | — | — | — | patient follow-upclinic workflow+3 | — | 5m 06s | |
| 3/23/26 | Virtual Medical Assistant for Patient Communication✨ | virtual medical assistantpatient communication+4 | — | healthcare practices | — | virtual assistantpatient communication+6 | — | 4m 55s | |
| 1/27/26 | Virtual Scribe Cost: What It Really Costs & ROI for Clinics✨ | virtual scribe costROI for clinics+5 | — | Medical Staff Relief | — | virtual scribeclinic costs+5 | — | 4m 02s | |
| 1/22/26 | Hiring a Virtual Medical Receptionist for Clinic Growth✨ | virtual medical receptionistclinic growth+3 | — | Medical Staff Reliefhealthcare practice | — | virtual receptionistclinic growth+3 | — | 4m 20s | |
| 1/21/26 | Medical Billing Virtual Assistant for Small Practices Explained✨ | medical billingvirtual assistant+4 | — | Medical Billing Virtual Assistantsmall practices+1 | — | medical billingvirtual assistant+5 | — | 3m 46s | |
| 1/21/26 | Medical Scribe Opportunities: A Smarter Path in Healthcare✨ | medical scribehealthcare documentation+3 | — | Medical Scribehealthcare | — | medical scribehealthcare+5 | — | 3m 55s | |
| 1/20/26 | Virtual Assistants in Healthcare: Reducing Burnout Fast✨ | virtual assistantshealthcare+4 | — | Healthcare | — | virtual assistantshealthcare professionals+6 | — | 3m 48s | |
| 1/15/26 | Business Support Solutions for Modern Healthcare Teams✨ | healthcareadministrative support+5 | — | — | — | healthcare practiceadministrative responsibilities+3 | — | 4m 07s | |
| 1/13/26 | Lead Generation Specialist Secrets for Healthcare Growth✨ | lead generationhealthcare growth+4 | — | healthcare practices | — | lead generation specialisthealthcare+4 | — | 3m 42s | |
| 1/12/26 | HR Recruiting Specialist: Smarter Hiring for Healthcare✨ | healthcare hiringHR recruiting+3 | — | healthcareclinics+2 | — | healthcarehiring+5 | — | 5m 01s | |
| 1/12/26 | Social Media Content Managers: Boost Your Healthcare Practice | If you’re a healthcare professional struggling to keep up with social media, social media content managers are your secret weapon. They help clinics stay visible, consistent, and professional online while you focus on patient care. From creating engaging posts to managing comments, these experts know how to connect with patients, families, and even potential staff in a way that builds trust and drives results. In this episode, we dive into how social media content managers transform a c... | 3m 39s | ||||||
| 1/9/26 | Why a Social Media Manager is Key for Healthcare Pros | Are you a healthcare professional struggling to keep up with social media? In this episode, we break down the role of social media managers and why having one can completely transform your online presence. From creating engaging posts to responding to patient questions, a skilled medical social media manager ensures your practice stays visible and professional while you focus on patient care. We also explore how social media managers help you save time, stay consistent, and connect auth... | 4m 06s | ||||||
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