MSP Success Podcast

In this episode of My First Million, host Allison Felber talks with Erica Martinez-Rose and Matt Rose, founders of Tech Rage IT, about their journey from a single consulting contract to building a seven-figure managed services business. They share how they bootstrapped their growth, transitioned into the MSP model, and crossed the $1M revenue mark while balancing family life and the realities of entrepreneurship. Along the way, they discuss hard-earned lessons around pricing, client selection...

What does it really take to build an MSP from scratch in the middle of a recession — with no technical background, two kids watching, and absolutely no Plan B? In this candid and energizing episode of My First Million, Doug Bates shares the unlikely origin story behind CMIT Solutions of the Atlanta Southern Crescent. Doug didn’t come up through the help desk. He didn’t code. He didn’t “start fixing computers for friends and realize it could be a business.” In fact, his degree was in business ...

If you think your first salesperson will “handle it” while you retreat to the server room, think again. Nathan Whittacre, Founder & CEO of Stimulus Technologies, breaks down how he went from a garage PC shop to a $12M, 70-person, six-location MSP/ISP—without losing his sanity (or his hair 😅). We cover the real levers that move revenue: founder-led sales discipline, ruthless focus on repeatable process, and when acquisitions are rocket fuel vs. a dumpster fire. Nathan also shares how build...

In this episode of the Titans of Scale Podcast, Robin Robins sits down with Bruce Gibbs, Founder & President of GFI Digital, to unpack how he grew his company from just four employees and $1M in revenue to over 410 employees, $140M+ total revenue, and a $40M MSP division. Bruce shares the hard-earned lessons of building one of the most successful privately held copier and MSP companies in the country, including: How he transitioned from copiers and printers into managed servicesWhy cold c...

WatchGuard debuts FireCloud Total Access, Microsoft overhauls its Marketplace, and TeamViewer launches a global MSP partner program. We also cover NetBrain’s ACE+ program, JumpCloud’s new asset management tool, and survey results showing MSPs aren’t keeping up with AI demand. To get more business building hacks and growth tips, subscribe for FREE at www.MSPSuccess.com.

This week’s channel roundup highlights the tools, programs, and threats shaping the MSP landscape. N-able introduces anomaly detection to strengthen backup security, Syncro expands into Microsoft 365 and Entra ID protection, and Proofpoint launches an AI solution to monitor human communications risks. We also look at new partner opportunities from Action1 and Nintex, plus a Guardz report revealing SMBs are facing nearly double the number of cyberattacks compared to last year—with credential t...

From college dropout to CEO of a $375M MSP platform with 1,200+ employees. Peter Melby, CEO of New Charter Technologies, shares raw, battle-tested lessons on pricing, hiring, and fixing culture at scale—plus why “core values” fail without clear behavior agreements, psychological safety, and directed autonomy. We also dig into how New Charter integrates acquisitions for value (not vanity) and what MSPs must do now to win amid AI and commoditization. Get a free 60-minute marketing strateg...

This week’s channel news roundup covers the biggest product launches, partnerships, M&A, and leadership moves shaping the MSP landscape. From Veeam’s first-ever software appliance and Addigy’s SentinelOne-powered security suite, to Sophos’ integration with Taegis and Blackpoint Cyber teaming up with NinjaOne, here’s what you need to know to stay ahead. We’ll also break down: Evergreen’s Canadian expansion with three new MSP acquisitionsTD SYNNEX’s strategic AWS collaborationHigh-profile p...

This week, GPT-5 hit the scene with advanced “vibe-coding” skills—just tell it what you want to build, and it writes the code, makes architecture decisions, and delivers the app. Impressive? Sure. But while AI grabs all the headlines, plenty of MSP-specific news flew under the radar. In this episode, we cover: New risk-prioritization tools from LiongardThreatLocker’s configuration risk dashboardWatchGuard’s next-gen Firebox tabletop firewallsLastPass tackling Shadow IT and Shadow AIConnectSec...

In this episode of the News Roundup, we cover key updates MSPs need to know this week: Liongard releases HunterX for external threat scanningKnowBe4 integrates with Microsoft Edge for in-browser security coachingCyberFOX bundles Blackpoint Cyber’s MDR toolsSophos and Cynomi launch new partner programsCompassMSP and BlackPoint IT merge; Palo Alto Networks acquires CyberArkCavelo raises $5M to fuel channel-first growthSocial engineering attacks surge 1,450% — what MSPs need to knowKey takeaways...

Angie Wittke, CRO of Blue Net Inc., shares how she helped rebuild the company from the ground up, revamping the culture, formalizing the sales process, and driving 20% growth even during a soft economy. She explains how documenting processes, refining hiring practices, and focusing on one niche transformed their trajectory. Angie also talks about building her own high-yield networking group and using educational marketing to reach the right prospects. Get a free 60-minute marketing strategy s...

This week’s roundup dives into the wave of change sweeping the MSP landscape. From cutting-edge AI integrations and smarter identity protection to aggressive new malware tactics and leadership shakeups, MSPs are facing a critical moment to level up or risk falling behind. Whether it’s new tools from Barracuda and Sophos, major partnerships like Huntress and Microsoft, or urgent threat intelligence from WatchGuard’s latest report, there’s no shortage of developments shaping the future of manag...