Relationship issues in agencyland and the case of the disappearing media jobs

Relationship issues in agencyland and the case of the disappearing media jobs

April 16, 2026 · 29 min

About this episode

The episode discusses the complexities of relationships in the advertising industry and the recent job losses attributed to AI.

Welcome to a special relationship issue of the Mumbrellacast, where we look at the delicate dance between creative agencies and clients, and the harried, hurried waltz between media agencies and media salespeople. BMF and Westpac announced their divorce this week after just one year. Both are claiming they initiated the breakup, due in no small part to Mumbrella's own investigations into the matter. BMF fired the first shot, as far as we can tell, but isn't it rather unusual for an agency to fire a client? We discuss. A nicely timed study from marketing consultancy We Grow came out this week, examining the fragile relationships between those who buy the ads and those who sell the ads. Small talk is out of fashion these days, it seems, with each meeting needing to have a clear, concise point -- and hopefully nouns used as verbs and vice versa. There is increasingly no tolerance for salespeople reaching out just to reach out, meetings with no clear agenda, and God help the media seller who tries to book a boozy lunch without any concrete pitch. It's a pressure cooker situation, the agencies say, and salespeople who fail to understand this are doomed to annoy agencies into eternity…

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