Navigating the Customer Experience
by Yanique Grant, Customer Experience Strategist, Entrepreneur
Is this your podcast?Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 2 chart positions in 2 markets.
By chart position
- 🇧🇷BR · Entrepreneurship#7510K to 30K
- 🇵🇱PL · Entrepreneurship#813K to 10K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
6.5K to 20K🎙 Weekly cadence·125 episodes·Last published 2w ago - Monthly Reach
Unique listeners across all episodes (30 days)
13K to 40K🇧🇷75%🇵🇱25% - Active Followers
Loyal subscribers who consistently listen
3.9K to 12K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 15 epsHost
Recent guests
Recent episodes
274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.
Jun 9, 2026
28m 37s
273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo
Jun 2, 2026
15m 36s
Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation
May 26, 2026
11m 33s
272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr
May 19, 2026
29m 11s
271 : The Human Element Behind AI-Powered Copywriting with Jon Benson
May 12, 2026
26m 15s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/9/26 |  274 : Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs with Dr. Kerrian M. Peart, PHD.✨ | leadershipcustomer experience+3 | Dr. Kerrian M. Peart | Island Rooted Co. | — | leadershipcustomer experience+4 | — | 28m 37s | |
| 6/2/26 |  273 : Lead Forward: AI, Leadership, and the Future of Work with Jack Jendo✨ | artificial intelligenceleadership+3 | Jack Jendo | BrainDigitsLead Forward | — | AIleadership+3 | — | 15m 36s | |
| 5/26/26 |  Anniversary Episode : 10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation✨ | podcastingmother-daughter relationship+3 | Summer | — | — | podcast anniversarycustomer experience+3 | — | 11m 33s | |
| 5/19/26 |  272 : Show Up Scared: Networking, Resilience, and Building Real Connections with Alexandra Labarr✨ | networkingresilience+3 | Alexandra Silva Labarr | Xandra Marketing and PR | — | networkingresilience+3 | — | 29m 11s | |
| 5/12/26 |  271 : The Human Element Behind AI-Powered Copywriting with Jon Benson✨ | AIcopywriting+3 | Jon Benson | Video Sales Letter | — | AI-powered copywritingJon Benson+3 | — | 26m 15s | |
| 5/5/26 |  270 : AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson✨ | AI Search OptimizationPersonal Branding+3 | Jimi Gibson | Thrive Internet Marketing Agency | — | AISearch Optimization+5 | — | 32m 14s | |
| 3/3/26 |  269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch✨ | leadershipinnovation+3 | Victoria Mensch | Silicon Valley Executive AcademyUC Berkeley | Silicon Valley | leadershipAI+3 | — | 19m 47s | |
| 2/17/26 |  268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein✨ | trustbranding+4 | Gal Borenstein | The Borenstein Group | — | trustbranding+5 | — | 36m 04s | |
| 1/27/26 |  267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg✨ | customer experiencebusiness strategy+3 | Mark FithianJeff Rosenberg | WideOpenThe CX Imperatives: Five Strategic Practices for Renewal of the Customer-Centered Enterprise | — | customer experiencebusiness value+3 | — | 31m 18s | |
| 1/6/26 |  266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek✨ | leadershipentrepreneurship+3 | Jeremie Kubicek | GiANT5 Voices+4 | — | leadershipentrepreneurship+6 | — | 22m 52s | |
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| 12/9/25 |  265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix✨ | emotional equitybrand transformation+3 | Jean-Pierre LaCroix | SLD | — | emotional equitybrand transformation+5 | — | 28m 01s | |
| 11/18/25 |  264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance✨ | customer experienceentrepreneurship+3 | Ty Givens | CX CollectiveOffice Depot | — | customer experienceentrepreneur+3 | — | 23m 19s | |
| 11/4/25 |  263: Empowering Teams and Elevating CX with Jamie Homen✨ | customer experienceleadership+3 | Jamie Homen | Mural | — | customer experienceleadership+4 | — | 18m 15s | |
| 10/21/25 |  262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX✨ | innovationleadership+4 | Evan Siegel | eGainWells Fargo | — | AIcustomer experience+5 | — | 23m 17s | |
| 10/7/25 |  261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan✨ | brand storytellingcustomer experience+3 | Greg Logan | AdobeNetflix+3 | — | storytellingbranding+3 | — | 32m 30s | |
| 9/10/25 |  260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience | Send us Fan Mail In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences. We dive into his latest bo... | 22m 08s | ||||||
| 8/26/25 |  259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan | Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, governments, and associations on strategic issues like technology deployment, offshore positioning, and service delivery. He is also the publisher of the a... | 28m 36s | ||||||
| 8/19/25 |  258: Leading CX with Insight, Influence, and Innovation with John McCahan | Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience transformation. Currently a Board Member of FullCircle and Advisory Board Member for Execs in the Know, John’s career spans leadership roles at Avon, Milac... | 35m 51s | ||||||
| 8/5/25 |  257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu | Send us Fan Mail In this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entrepreneur Carmen Vlasceanu. With over 25 years of experience in hospitality, aviation, catering, and cruise industries, Carmen shares her remarkable journey from growing up in communist Romania to becoming a transformative leader in customer experience and organizational growth. She holds advanced degrees in Revenue Management, International B... | 23m 30s | ||||||
| 6/24/25 |  256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits | Send us Fan Mail In this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entrepreneur with a flair for reinvention. Jay’s journey began with a bold move across the country at age 18, setting the tone for a life rich in unconventional choices and high-profile experiences. With a knack for spotting opportunity in adversity, Jay has built a career rooted in innovation, grit, and human connection. From Retail to Revolutionary: ... | 25m 25s | ||||||
| 5/20/25 |  255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski | Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a decade of experience in CX and Voice of Customer roles spanning startups to Fortune 50s, Fran brings a wealth of insight into transforming how brands listen and respond to customers in the modern age. Fran’s journey to entrepreneurship wasn’t linear. He began in finance at a major bank but quickly... | 15m 30s | ||||||
| 5/13/25 |  254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky | Send us Fan Mail In this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (CX), user experience (UX), and employee engagement, and the founder of VectorHX, a human experience agency. Eric shares his professional journey—from decades in agency and consultancy work with major brands like Michelin and Royal Caribbean, to leading UX at the Broad Institute of MIT and Harvard, and now building his own company focused on cre... | 20m 20s | ||||||
| 5/6/25 |  253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison | Send us Fan Mail In this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and author of The Buy-In Advantage: Why Employees Don’t Care – and What Great Leaders Do to Inspire Them to Give Their All. With over 25 years of experience leading and advising public and private companies—including Ameritrade—Dave shares his journey from CEO to co-founder of Garrison Growth, where he helps leaders transform workplace culture and... | 22m 26s | ||||||
| 4/29/25 |  252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer | Send us Fan Mail In this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and style into professional wear. Justin shares his journey from a tech-focused entrepreneur to founding Collars & Co., known for their innovative Dress Collar Polo — the perfect hybrid of dress shirt style with polo shirt comfort. Originally a side project launched during the pandemic, Justin’s brand has grown exponentially, boasting over 300... | 24m 17s | ||||||
| 1/28/25 |  251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter | Send us Fan Mail In today’s episode of Navigating the Customer Experience with Eitan Koter. Eitan Koter, Co-founder and Co-CEO of Vimmi, has a rich background in the tech sector, particularly in video commerce, digital marketing, and social commerce. With over two decades of experience, including managing a public company and leading startups, Koter has established himself as a thought leader in the industry. His company, Vimmi, is a video commerce SaaS platform that has been operational for ... | 36m 19s | ||||||
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Chart Positions
2 placements across 2 markets.
Chart Positions
2 placements across 2 markets.