30: Building AiKA: Spotify’s AI Knowledge Assistant

About this episode

The episode discusses the development and impact of Spotify's AI knowledge assistant, AiKA.

Hear about the journey behind building Spotify’s AI knowledge assistant, aka AiKA — from hack projects to internal chatbot, to enterprise developer tool. While general purpose chatbots are being used everywhere, they often fall short when it comes to navigating company-specific information — like which internal policy applies to your team or where to find the doc someone shared in Slack three months ago. That’s why we built AiKA. Using retrieval-augmented generation (RAG), AiKA taps into Spotify’s internal knowledge sources to provide employees with context-aware answers right when they need them. Host and principal engineer Dave Zolotusky is joined by senior engineers Majd Salman and Jofre Mateu to discuss AiKA’s evolution from a bunch of hack week experiments to a unified chatbot platform now used weekly by 25% of Spotify’s employees and 87% of our developers. They share why RAG is the right approach for making an internal chatbot accurate and fast, how AiKA has cut the time it takes to resolve internal support requests by 47%, and how we’re extending AiKA’s agentic capabilities with MCP. 🤖 Want to see how AiKA can supercharge knowledge sharing where you work? Sign up to try…

People in this episode

Host: Dave Zolotusky

Guests: Majd Salman, Jofre Mateu

Topics covered

• AI
• chatbots
• internal tools
• knowledge management
• employee support

Keywords

• AiKA
• Spotify
• chatbot
• RAG
• knowledge sharing
• internal support
• employee tools

Mentioned in this episode

Organizations: Spotify, Spotify Portal, Backstage, KubeCon, The New Stack, TechCrunch

Products: AiKA

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