Former Walmart International CEO Judith McKenna on Frontline Retail, Boards, and AI’s Next Chapter | WRC 2026

About this episode

Judith McKenna discusses leadership and the impact of AI on retail during an interview at the World Retail Congress 2026.

In this Omni Talk Retail interview, recorded live from World Retail Congress 2026 in Berlin, Chris Walton sits down with Judith McKenna, the former CEO of Walmart International and current Board Member at Delta Air Lines and Unilever, to discuss leadership, frontline retail culture, board governance, and how AI is beginning to reshape the retail industry. Drawing from her experience overseeing Walmart’s global operations across dozens of markets, Judith explains why employee experience remains one of the most important drivers of customer experience, how strong store managers can transform frontline culture, and why great retail organizations still succeed by making people feel valued. The conversation also explores what effective board leadership looks like after transitioning from executive roles, how companies should think about AI adoption beyond isolated use cases, and why retailers need a much clearer vision for how technology, operations, and customer experience ultimately connect together. Key Topics Covered: • Why frontline employee experience directly impacts customer experience • How retail leadership changes at the board level • Judith McKenna’s perspective serving on…

People in this episode

Host: Chris Walton

Guest: Judith McKenna

Topics covered

• leadership
• frontline retail culture
• board governance
• AI in retail
• employee experience
• customer experience
• store management

Keywords

• Walmart
• AI adoption
• customer experience
• employee experience
• retail leadership
• board governance
• store managers
• mentorship

Mentioned in this episode

Organizations: Walmart International, Delta Air Lines, Unilever

Places: Berlin

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