Delaney Hall on Service Request

From Origin Stories by Campside Media

April 8, 2026 · 32 min · Episode 35

About this episode

Delaney Hall discusses the origins and narrative challenges of the podcast Service Request, focusing on the human stories behind complex infrastructure.

Delaney Hall is a veteran producer and editor who got her start in audio journalism at Chicago Public Radio’s Third Coast International Audio Festival. She later worked on State of the Re:Union , the NPR documentary show hosted by Al Letson, and helped launch the investigative journalism program Reveal , where she was part of a team that won an Emmy Award for New Approaches in News. Today she is a senior producer at 99% Invisible and the host of Service Request , a new podcast collaboration between 99% Invisible and Campside Media. In this episode, she talks to Matthew about the origins of Service Request and the challenge of turning complex infrastructure, things like electricity, city services, and the systems that power everyday life, into narrative stories. Hall explains how the show looks for the human perspective inside systems most of us rarely think about, often by talking to the people who build and maintain them. “If you look closely enough at anything in the world made by human hands,” she says, “there’s a really interesting drama behind how it came to be.” To connect with the team and gain access to behind the scenes content, join our community at ⁠joincampside.com⁠…

People in this episode

Host: Matthew

Guest: Delaney Hall

Topics covered

audio journalism
infrastructure
storytelling
investigative journalism
human perspective
podcast collaboration

Keywords

Delaney Hall
Service Request
99% Invisible
infrastructure storytelling
audio journalism
investigative journalism
human perspective

Mentioned in this episode

Organizations: Chicago Public Radio, Third Coast International Audio Festival, State of the Re:Union, NPR, Reveal, 99% Invisible, Campside Media