OA 579: Inside Outsourcing (full audiobook) - Chapter 4.2.3 Contracts and Service Level Agreements

About this episode

This episode features Chapter 4.2.3 of the audiobook 'Inside Outsourcing', focusing on contracts and service level agreements in the outsourcing industry.

Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 579 - Chapter 4.2.3 Contracts and Service Level Agreements If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World Outsourcing has long been criticized for low wages and poor conditions, yet nearly every major company—from Apple to JP Morgan—depends on it. Once a $200 billion industry limited to multinationals, outsourcing is now accessible to small and mid-sized firms, offering up to 70% savings and access to a global talent pool of 2 billion professionals. Inside Outsourcing unpacks the industry’s evolution, misconceptions, and future—offering clear insights and practical guidance for businesses ready to harness outsourcing as a driver of innovation and growth. NOTES on listening: We will be publishing full…

People in this episode

Host: Derek Gallimore

Topics covered

• outsourcing
• contracts
• service level agreements

Keywords

• Inside Outsourcing
• audiobook
• business
• remote work
• offshoring

Mentioned in this episode

Products: Inside Outsourcing

Books & works: Inside Outsourcing, Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World

Places: Philippines

More episodes of Outsource Accelerator Podcast with Derek Gallimore

• OA 585: Derek Gallimore Interviewed on EO Fire with John Lee Dumas · April 23, 2026 · 30 min
• OA 584: Inside Outsourcing (full audiobook) - Chapter 4.4.4 Gamification, & Epilogue · April 16, 2026 · 47 min
• OA 583: Inside Outsourcing (full audiobook) - Chapter 4.4.3 Reward and Recognition · April 8, 2026 · 37 min
• OA 582: Inside Outsourcing (full audiobook) - Chapter 4.4.2 Key Cultural Differences · April 1, 2026 · 55 min
• OA 581: Inside Outsourcing (full audiobook) - Chapter 4.3.2 Staff Onboarding, Chapter 4.3.3 Developing Talent, & Chapter 4.4.1 Becoming a Great Boss · March 26, 2026 · 1h 4m
• OA 580: Inside Outsourcing (full audiobook) - Chapter 4.2.4 Inquire, Negotiate, Hire!, & Chapter 4.3.1 Key Performance Indicators · March 19, 2026 · 30 min