Performance Evaluation: When Targets Create the Wrong Behaviour

About this episode

This episode explores how poorly designed performance targets can lead to dysfunctional behaviour in employees.

Performance measures are meant to improve performance — but what happens when they do the opposite? In this episode, we explore a real-world style scenario involving Ken and Barbie, two employees in the same organisation, and a well-intentioned performance target that ends up driving dysfunctional behaviour. Using this story, we break down: How employees “game” poorly designed targets What ACCA PM means by dysfunctional behaviour How this links directly to the Building Block Model A must-listen for ACCA PM/APM students looking to strengthen their evaluation skills and avoid common exam traps.

People in this episode

Host: Richard Guyver

Topics covered

• performance evaluation
• dysfunctional behaviour
• performance targets
• employee behaviour
• evaluation skills

Keywords

• performance measures
• gaming targets
• Building Block Model
• ACCA PM
• evaluation skills
• exam traps

Mentioned in this episode

Organizations: ACCA, ACCA PM, APM

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