10/17/2024 Evergy and Oracle: A TOU Transition for 550,000 Customers

About this episode

Evergy implemented a strategic plan to transition 550,000 Missouri residential customers to time-based plans in under a year.

Learn how Evergy created and implemented a strategic plan to transition 550,000 Missouri residential customers to time-based plans in less than one year's time. Evergy had just six months to develop, test, and implement a highly technical, highly complex, multi-channel digital education initiative and ten months overall to begin converting customers. Partnering with Oracle, their plan, implementation, and results were recognized by the Missouri PSC for setting a new standard for utility time-...

Topics covered

• time-based plans
• customer transition
• digital education initiative

Keywords

• Evergy
• Oracle
• Missouri PSC
• utility standards

Mentioned in this episode

Products: Oracle

Places: Missouri

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