Your City, Simplified: Inside Scottsdale’s Constituent Services
From Podsdale by City of Scottsdale, Arizona
January 6, 2026 · 30 min · Season 5 · Episode 1
About this episode
This episode discusses Scottsdale's new Constituent Services team and its approach to supporting residents.
In this episode, we explore Scottsdale’s brand-new Constituent Services team. Learn how the city is providing fast, personalized support to residents, what makes this service model unique, and how it’s designed to help navigate city programs, services, and issues. Guests Will Brooks, assistant to the City Manager, and Ross Heyl, Constituent Services supervisor, share how the department works, what residents can expect, and what success looks like as Scottsdale rolls out this innovative approach to connecting with the community.
People in this episode
Guests: Will Brooks, Ross Heyl
Topics covered
- Constituent Services
- City Programs
- Resident Support
- Community Engagement
- Service Model
Keywords
- Scottsdale
- Constituent Services
- City Manager
- personalized support
- community connection
Mentioned in this episode
Organizations: City of Scottsdale
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