Power of Ten with Andy Polaine

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. Indi Young is a solution strategist who uses purpose-focused qualitative data science. She created her method over a 30-year span, and teaches that method in courses, coaching, workshops, books, talks, and through working with teams on research studies.Indi discusses how people are complex and nuanced and their mental models and thinking styles are not fixed personas or personalities. They changed based on context and it is essential that organisations listen to and consider different ways of thinking and addressing user needs.Indi was a joy to speak with and this is a long episode, but she articulates her thinking and insights so well I could not bear to edit out more.TIMESTAMPS00:00 Introduction01:25 Indi's background04:12 Origin's of design and strategic research - before UX research existed!08:50 Persuading stakeholders to trust research18:25 On Netflix, bias and unintentional harm26:42 On Mental Models and interior cognition33:20 The gobstopper/jawbreaker model40:01 Thinking Styles47:35 Why do companies still get this wrong all the time?55:07 One small thing56:52 Where to find Indi online57:45 OutroSHOW LINKSINDIWebsite: https://indiyoung.com/Indi on LinkedIn: https://www.linkedin.com/in/indiyoung/Indi on BlueSky: https://bsky.app/profile/indiyoung.bsky.socialIndi's Newsletter: https://indiyoung.substack.comIndi on Medium: https://indiyoung.medium.comTime to Listen - https://indiyoung.com/books-time-to-listen/Practical Empathy - https://indiyoung.com/books-practical-empathy/Mental Models: https://indiyoung.com/books-mental-models/ANDYWebsite: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Design Leadership Coaching: https://polaine.com/coachingCourses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaineMENTIONSLisa Dance's Today is the Perfect Day to Improve Customer Experiences: https://serviceease.net/book

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.Has the product and design obsession with frameworks and process led to everyone working on autopilot, churning out a bland monoculture of design? When are they useful and when do they simply become a crutch? Have we hit "peak framework"?My guest is Jaimes Nel, founder of Path, a consultancy that helps organisations play the long game through design-led strategy. Jaimes was Head of Insight for pioneering service design agency Livework in the early years of service design practice. He’s worked on service transformation for brands such as the NHS, BBC, Aviva, Johnson&Johnson, Ebay, GOV.UK / HMRC and led a transformation design team at Westpac in Australia, delivering their digital mortgage service.SHOW LINKSJAIMES• Path Ventures - https://pathventures.io• Jaimes on LinkedIn: https://www.linkedin.com/in/jaimesnel/ANDY• Andy's website - https://www.polaine.com• Andy's coaching practice: https://www.polaine.com/coaching• Subscribe to Power of Ten - https://pln.me/p10• Subscribe to Andy’s newsletter Doctor’s Note - https://pln.me/nws• Andy's YouTube channel - https://www.youtube.com/@apolaine• Andy's online courses - https://courses.polaine.com• Andy on Mastodon - https://pkm.social/@apolaine• Andy on LinkedIn - https://www.linkedin.com/in/apolaine/• Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest in this episode is Linn Vizard, one of Canada’s leading advocates of service design who co-founded Service Design Toronto in 2013.She’s the founder of, Made Manifest, a service design consultancy on a mission to make services better for Canadians, whether that’s getting a blood test done, visiting City Hall to pay your property tax bill or buying the perfect luxury jewellery gift.Linn and Andy discussed the state of Service Design in a Product world. She argues the case that service design needs to focus on services for real world outcomes — services that actually get made and out there for people to use.Show LinksLinn Linn Vizard on LinkedIn: https://www.linkedin.com/in/linnvizard/ Made Manifest: https://www.made-manifest.com Andy Website: https://www.polaine.com Newsletter: https://pln.me/nws Podcast: https://pln.me/p10 Courses: https://courses.polaine.com LinkedIn: https://www.linkedin.com/in/apolaine/ Mastodon: https://pkm.social/@apolaine YouTube: https://www.youtube.com/@apolaine

If you're a designer who has been told to “Prove your value.” “Justify your presence.” “Demonstrate impact.” only to find yourself throwing yourself against the wall of immutable organisational structure and culture, what do you do?" asks Sara Wachter-BoettcherPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine. My guest is author, strategist, facilitator, speaker and coach Sara Wacther-Boettcher recently wrote on Medium an insightful essay called "Hey designers, they’re gaslighting you". She explains why these phrases have convinced designers that they’re the problem — that if they just worked harder, they’d be taken seriously. But if just doing more we're going to fix the problem… it’d be fixed by now.SHOW LINKSSARA- Sara's website - https://www.sarawb.com- Sara on Medium - https://medium.com/@sara_ann_marie- Sara on LinkedIn - https://www.linkedin.com/in/saraboettcher/- Hey designers, they’re gaslighting you. - https://medium.com/nice-work-from-active-voice/hey-designers-theyre-gaslighting-you-e02e5a4d9cff- Design for Real Life - https://abookapart.com/products/design-for-real-life- Content Everywhere - https://rosenfeldmedia.com/books/content-everywhere/- Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech - https://bookshop.org/p/books/technically-wrong-sexist-apps-biased-algorithms-and-other-threats-of-toxic-tech-sara-wachter-boettcher/11186625- Per My Last E-Mail podcast - https://pmleshow.comANDY• Andy's website - https://www.polaine.com• Subscribe to Power of Ten - https://pln.me/p10• Subscribe to Andy’s newsletter Doctor’s Note - https://pln.me/nws• Andy's YouTube channel - https://www.youtube.com/@apolaine• Andy's online courses - https://courses.polaine.com• Andy on Mastodon - https://pkm.social/@apolaine• Andy on LinkedIn - https://www.linkedin.com/in/apolaine/• Suggestions? Feedback? Get in touch! - https://www.polaine.com/contact

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization. Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too!Show LinksThis show's web pageKate Kate’s website Kate on LinkedIn Kate on Twitter The Service Organization book site Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!

Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.My guest in this episode is Sheryl Cababa, author of Closing the Loop: Systems Thinking for Designers. Sheryl is a design researcher and strategist, and is the chief strategy officer at Substantial, a research insights and development studio based in Seattle. Her practice is focused on systems thinking and equity center design, and she’s worked with a diverse base of clients, including the Gates Foundation, Microsoft, Ikea, and Khan Academy.Show LinksThis show's web pageSheryl Sheryl on LinkedIn Sheryl at Substantial Sheryl on Twitter Closing the Loop: Systems Thinking for Designers Andy Subscribe to Power of Ten Subscribe to Andy’s newsletter Doctor’s Note Andy's online courses Andy on Mastodon Andy on LinkedIn Polaine.com Suggestions? Feedback? Get in touch!