Practical Eloquence podcast

One of the world's top experts on customer loyalty and innovation shares his unique take on the nobility of service and shares stories of leaders who embody that ideal.

For my very first podcast with a guest, I am honored to have a conversation with one of the top leadership speakers in the business, John Spence.

Every time a buyer makes a decision, they are taking a risk. Astute salespeople know how to use the psychology of risk to increase their own chances of making a sale.

As a leader, despite how hard you work to produce brief, clear and valuable messages, you usually need dialogue to close the deal—to ensure that the message has had its intended effect and to make adjustments if not.

As a leader, you have far more power to create both value and waste with your communication. This episode focuses on three ways that you can deliver more value every time you communicate.

When NASA considered how to get a man to the moon, it took two years of persuasion to settle on the right approach. This fascinating story contains useful lessons for anyone trying to sell a new idea in a large organization.

As a leader, you need empathy more than ever, but you tend to use it less and less as you rise. Here's how and why to avoid the empathy erosion trap.

Social Intelligence, along with IQ and EQ, can be a critical factor in your ability to get things done and in the quality of your career and your life. What are the skills you must master to become a social genius?

In this podcast, I "switch sides" to warn you against unscrupulous who use persuasive communication to fool you. If you know you're smarter than average and can't be fooled, you are precisely the person who should hear this.

We all know that networking is important, but we don't do it as much or as well as we should, especially if we are introverts. In this podcast, I share some principles to make networking palatable, and to play to your strengths, especially if you are an introvert and/or technical professional.

We all like to get along, but sometimes the only way to ensure you get everyone's best thinking is to openly court disagreement. The trick is to do it properly, and that is what I address in this podcast.

The best persuasive conversations are those where the other person does most of the talking, and tells you exactly what you want them to hear. Capping of my series on using questions to persuade, I discuss ways to achieve that kind of flow, with as few questions as possible.

Persuasion is about helping others, but you can only be helpful if the other person trusts you and owns the advice you give. The best way to do this is through a questioning approach called humble inquiry.