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From 10 epsHosts
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Recent episodes
Press One for Pat Greco
Oct 31, 2025
1h 05m 51s
Press One for Pam Marsh
Oct 1, 2025
1h 04m 16s
Press One for NICE’s Massive Moment
Sep 12, 2025
26m 20s
Press One for Chris and Megan Curren
Aug 27, 2025
1h 09m 53s
Press One for Bernie Borges
Jul 23, 2025
55m 30s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 10/31/25 | ![]() Press One for Pat Greco✨ | AIlocal business+3 | Pat Greco | Northwestern Wildcats | St. CharlesFoxhaven Square | AIPat Greco+5 | — | 1h 05m 51s | |
| 10/1/25 | ![]() Press One for Pam Marsh✨ | wedding planningAI in movies+4 | Pam Marsh | Udemy | — | wedding planningAI+4 | — | 1h 04m 16s | |
| 9/12/25 | ![]() Press One for NICE’s Massive Moment✨ | customer experiencetechnology+4 | — | iPhone 17NiCE+3 | — | customer experienceNICE+6 | — | 26m 20s | |
| 8/27/25 | ![]() Press One for Chris and Megan Curren✨ | restaurant industryhospitality+4 | Chris CurrenMegan Curren | The Graceful Ordinary | ChicagolandSt. Charles, Illinois+1 | restauranthospitality+5 | — | 1h 09m 53s | |
| 7/23/25 | ![]() Press One for Bernie Borges✨ | personal growthleadership+3 | Bernie Borges | Life Fulfilled | — | personal growthleadership+3 | — | 55m 30s | |
| 7/9/25 | ![]() Press One for Sheri Shaw Leavens✨ | leadershipemotional intelligence+4 | Sheri Shaw Leavens | UNC WilmingtonMy Mama Always Say…: 7 Leadership Lessons Adapted from Southern Wisdom | — | leadership lessonsSouthern wisdom+5 | — | 1h 10m 41s | |
| 7/2/25 | ![]() Press One for Chris Irwin-Dudek - NiCE Interactions Recap✨ | customer experienceAI in service+3 | Chris Irwin-Dudek | NICE | — | customer experienceAI+5 | — | 31m 01s | |
| 6/25/25 | ![]() Press One for Scott Russell✨ | family travelcultural differences+4 | Scott Russell | NiCE Systems | FranceParis+1 | family tripcultural insights+4 | — | 51m 44s | |
| 5/21/25 | ![]() Press One for Tony White✨ | educationleadership+4 | Tony White | Norton Creek Elementary | — | educationleadership+5 | — | 1h 08m 49s | |
| 5/14/25 | ![]() Press One for David Schuringa✨ | Mother's Day celebrationsfamily trips+5 | David Schuringa | PTOAI+3 | — | Mother's Dayfamily trip+5 | — | 51m 42s | |
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| 5/7/25 | ![]() Press One for Tyler Buehler | In this episode of the Press One podcast, hosts Steve and Shannon Clemonds reflect on their podcast journey, share exciting family news about an upcoming trip to Paris, and discuss the emotional transition of their youngest child starting kindergarten. They highlight positive and negative customer experiences from the week, introducing a new segment called 'Hero of the Week' and 'Zero of the Week.' The conversation also touches on current events, including the impact of AI on language learning apps like Duolingo and a humorous story about a man who climbed Mount Fuji and went back for his phone. Tyler Buehler shares his journey from the call center industry to leading services teams at NICE. He discusses the importance of change management in customer experience transformations, common mistakes customers make during projects, and the evolving role of AI in the industry. Tyler emphasizes the need for partnerships between IT and business, the significance of data in AI deployments, and the excitement surrounding NICE's unified solutions. He also reflects on personal leadership lessons learned from being a father and husband. | 52m 14s | ||||||
| 4/30/25 | ![]() Press One for Robin Gareiss - Part 2 | In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds discuss the transition from spring to summer, reflecting on the busy nature of household management and the nostalgic desire for a laid-back summer. They delve into the ethical implications of AI in radio, particularly a case where an AI host was used without disclosure, and explore the evolving landscape of education, emphasizing a shift towards skills over traditional college degrees. In Part 2 of our interview with Robin Gareiss, she discusses the importance of personal connections in professional life, the joy of community service, and the significance of customer experience in technology. She reflects on leadership transitions within her company, the value of networking at conferences, and offers advice for young entrepreneurs, emphasizing the importance of mentorship and spiritual guidance. | 45m 28s | ||||||
| 4/23/25 | ![]() Press One for Robin Gareiss - Part 1 | In Part 1 of this 2 part episode of the Press One Podcast, host Steve Clemonds welcomes Robin Gareiss, who shares her journey from working in customer service to becoming a prominent figure in tech journalism and research. They discuss her college experiences at the University of Illinois, her career transitions, and the founding of her research firm, Metrigy, which focuses on connecting technology use to business success. In this conversation, Robin discusses the importance of bridging gaps in customer experience through data-driven insights and research. She emphasizes the role of AI in enhancing customer service, not replacing human jobs, and introduces the concept of 'agentics'—a combination of agency analytics and advanced AI frameworks that can improve workflows and decision-making. The discussion also touches on the evolving relationship between AI and customer interactions, highlighting the need for a balance between technology and the human touch. Steve also welcomes a new co-host, Shannon Clemonds. They discuss their recent Easter celebrations, family traditions, and the excitement of planning a surprise trip to Paris for their children. They also engage in a fun segment where Shannon answers personal questions, revealing insights about her preferences and dreams. They wrap up with a light-hearted discussion about community events and what adults would want to collect in an Easter egg hunt. | 45m 55s | ||||||
| 4/16/25 | ![]() Press One for Einat Weiss | In this episode of the Press One Podcast, Steve Clemonds interviews Einat Weiss, the Chief Marketing Officer at NICE. They discuss Einat's journey to becoming a CMO, the importance of storytelling in marketing, and how leadership changes can foster agility within a company. Einat shares her approach to encouraging creativity within her team and navigating the evolving landscape of AI in marketing. The conversation also touches on the upcoming Interactions event and concludes with personal insights from Einat. Steve also shares personal anecdotes and insights into customer experience, highlighting the innovative strategies of the Savannah Bananas in transforming baseball into a captivating entertainment experience. He also discusses a recent miscommunication regarding AI by the U.S. Secretary of Education, emphasizing the importance of awareness in leadership roles. | 38m 13s | ||||||
| 4/9/25 | ![]() Press One for Jeremy Markey | In our next Quarterly Business Review, Steve has a co-host as Jim Heck joins the podcast. They explore a variety of light-hearted topics, from their personal sports fandoms to the evolution of Steve's podcasting journey. They share humorous anecdotes, discuss their favorite theme songs, and delve into unique food combinations. They have a fun conversation with Jeremy Markey, who shares his career journey, detailing his experiences in the contact center industry, the differences between BPO and internal contact centers, and the lessons learned during the COVID-19 pandemic. He discusses the challenges and opportunities presented by AI in the workplace and emphasizes the importance of stakeholder involvement in decision-making processes. The conversation highlights the evolution of workforce management and the significance of trust in remote work environments. In this engaging conversation, the speakers delve into the intricacies of RFPs and vendor relationships, emphasizing the importance of adequate time for contract negotiations. They share personal anecdotes that highlight life lessons learned through parenting and reading, particularly focusing on the topic of menopause. The discussion culminates in a light-hearted debate about the best movie trilogies, showcasing their passion for cinema and storytelling. | 56m 00s | ||||||
| 4/2/25 | ![]() Press One for Paola Doebel | In this episode of the Press One Podcast, Steve Clemonds interviews Paola M. Doebel, who shares her career journey, insights on technology's role in customer experience, and the importance of being easy to do business with. They discuss the challenges in customer experience, the significance of consumer centricity, and how NICE is evolving to meet client needs. Paola also reflects on her leadership philosophy and the importance of change management in executing strategies effectively. In this engaging conversation, Paola and Steve delve into the intricacies of change management, the essence of leadership, and the journey of aspiring leaders. Paola shares her insights on navigating the emotional phases of change, the importance of being a supportive leader, and the sacrifices that come with leadership roles. She emphasizes the need for continuous learning and humility, while also sharing personal anecdotes that highlight the challenges and rewards of leadership. The discussion culminates in Paola's vision for her team, aiming to be recognized as a formidable force in the market. Steve also shares personal updates, including officiating a wedding and attending a keynote speech by a former guest. He discusses insights from an Accenture study on customer experience, emphasizing the importance of technology in enhancing customer interactions. The conversation also touches on recent political gaffes, highlighting human nature and the need for accountability. | 49m 15s | ||||||
| 3/12/25 | ![]() Press One for Charlotte and Amelia | In this episode of the Press One podcast, host Steve Clemonds shares a fun and family-oriented episode featuring his daughters, Charlotte and Amelia. The conversation covers family activities, the girls' thoughts on work and future aspirations, and playful questions about their favorite things. The episode highlights the joys of parenting and the lightheartedness of family interactions, making it a unique and enjoyable listen. | 18m 32s | ||||||
| 3/5/25 | ![]() Press One for Chris Irwin-Dudek | In this episode of the Press One podcast, host Steve Clemonds welcomes Chris Irwin-Dudek, who shares insights about his journey, the importance of emotional leadership, and the role of relationships in business success. They discuss the significance of events in the CCaaS world, how to align passion with daily work, and the power of collaboration. Chris emphasizes the need to plant your flag and take action, while also reflecting on personal branding and the importance of being authentic. The conversation wraps up with light-hearted moments about favorite television shows and a call to action for listeners. | 36m 35s | ||||||
| 2/26/25 | ![]() Press One for Sean Huberty | In this episode of the Press One podcast, host Steve Clemonds shares insights on customer experience, highlights a wild recent incident involving HP's customer service strategy. Steve also visits with Sean Huberty, VP of Operations at Priceline as he shares his unique travel experiences, including a once-in-a-lifetime trip to Antarctica. He discusses his career journey from Microsoft to Priceline, emphasizing the importance of authenticity in leadership. The conversation shifts to the impact of AI on customer experience, highlighting the need for companies to embrace customer centricity. Sean also addresses the build vs. buy debate in technology and the significance of continuous innovation in customer experience. The episode concludes with a surprise "Circle Back" question from a colleague that discusses a time where Sean was part of a Charity Auction. | 34m 12s | ||||||
| 2/19/25 | ![]() Press One for Dave Dyson | In this episode of the Press One podcast, host Steve Clemonds welcomes Dave Dyson, founder of Eclipse Telecom. The conversation begins with light-hearted sports banter about their favorite NFL teams, the Bills and the Chiefs. As the discussion progresses, Dyson shares his insights on entrepreneurship, emphasizing the challenges and misconceptions surrounding it. He recounts his journey to founding Eclipse Telecom, highlighting the importance of common sense in customer experience and the need for businesses to adapt to changing client expectations. Dyson concludes with predictions about the future of customer experience, stressing that companies must prioritize ease and efficiency to succeed in a competitive landscape. In this engaging conversation, Steve Clemonds and Dave Dyson explore the evolving landscape of customer experience (CX) and the critical role of AI in shaping business practices. They discuss the necessity of perpetual optimization in CX, the challenges and ethical considerations surrounding AI implementation, and the importance of consultative approaches in technology solutions. Dave shares personal reflections on wins in life and business, and concludes with bold predictions for the future, emphasizing the transformative potential of technology. Steve reflects on his recent experiences, including a disappointing Super Bowl and a nostalgic return to the University of Illinois. He draws parallels between these experiences and customer service, emphasizing the importance of attention to detail in creating memorable moments. Clemonds also critiques a major airline for their late entry into customer experience initiatives. | 54m 56s | ||||||
| 2/12/25 | ![]() Press One for Blair Pleasant | In this episode of the Press One Podcast, host Steve Clemonds engages with Blair Pleasant, the Principal Analyst and founder of COMMfusion, to discuss the evolving landscape of customer experience (CX) and the role of technology in enhancing it. They explore the importance of change management in technology adoption, the challenges posed by fragmented technology solutions (Frankenstacks), and the ongoing debate between building versus buying AI solutions. Blair emphasizes that CX is a collective responsibility across organizations and reflects on the significant changes in the industry over the years. The conversation concludes with predictions for the future of CX, highlighting the potential for proactive customer service through AI. Steve also discusses various topics leading up to the Super Bowl, including personal reflections on family moments, the impact of recent layoffs in the tech industry, and the excitement surrounding Super Bowl commercials. Note: This episode was recorded prior to the Super Bowl. | 32m 50s | ||||||
| 2/5/25 | ![]() Press One for Elizabeth Tobey | In this episode of the Press One podcast, host Steve Clemonds welcomes Elizabeth Tobey, VP of Marketing at NICE, to discuss her career journey, the importance of change management in AI adoption, and strategies for workforce augmentation. They explore the current AI hype cycle, the build vs. buy debate in technology solutions, and share personal anecdotes and insights. The conversation highlights the need for organizations to adapt to rapidly changing technology while ensuring employee engagement and understanding. Steve also reflects on his recent experiences at the NICE annual sales kickoff in Las Vegas. He shares insights about the energy and engagement of the new leadership team, the value of networking and learning from colleagues, and the challenges he faced with health issues following the event. | 36m 19s | ||||||
| 1/15/25 | ![]() Press One for Dan Belanger | In this episode of the Press One Podcast, host Steve Clemonds shares personal reflections on a transformative year, discussing family travel experiences (0:45), health improvements, and the importance of play in life (4:11). He also looks forward to the upcoming sales kickoff event with his Top 5 Things to look forward to at Sales Kick Off. Steve also welcomes Dan Belanger, President of NICE Americas (12:55), who shares insights about his career journey, the importance of AI in enhancing customer experience, and the unique position of NICE in the market. They discuss the challenges and opportunities in the customer service industry, the upcoming sales kickoff event, and the excitement surrounding the future of NICE. In this conversation, Dan discusses his experiences in leadership roles across various organizations, emphasizing the importance of building trust, being honest, and prioritizing people over processes. He reflects on the challenges of balancing work and family life while maintaining a focus on personal growth and vulnerability as a leader. The discussion also touches on the significance of transparency and the need for leaders to be open about their limitations and experiences. | 45m 08s | ||||||
| 1/8/25 | ![]() Press One for Avital Waig | In this episode of the Press One Podcast, Steve Clemonds interviews Avital Waig, who shares her journey in sales enablement, her professional aspirations, and the importance of balancing work and life while managing a global team. Avital discusses the significance of customer engagement, the role of AI in enhancing sales training, and her excitement for the upcoming Sales Kickoff 2025. The conversation also touches on best practices for sales pitches and personal reflections on family and career. Host Steve Clemonds reflects on the holiday season and discusses various topics related to customer experience (CX) and generative AI. He shares personal experiences with FedEx, highlighting challenges in logistics and customer service. The conversation transitions into the importance of generative AI in enhancing CX strategies, emphasizing that AI should be viewed as a tool rather than a standalone strategy. | 40m 10s | ||||||
| 12/18/24 | ![]() Press One for Steve Infante | In this episode of the Press One Podcast, Steve Infante shares his unique journey to becoming a leader in the customer experience (CX) and technology space. He discusses the importance of partnerships in the channel, the role of AI in enhancing customer experiences, and the evolving trends in the CX industry. Infante also introduces his new podcast, The CX Kitchen, where he merges his love for cooking with insights on customer experience. The conversation is filled with personal anecdotes, including his football background and memorable pranks, making for an engaging and insightful discussion. Host Steve Clemonds welcomes back Andy Bollinger to discuss various topics ranging from personal comfort foods to career influences and holiday traditions. The conversation flows through rapid-fire questions, insights on sales careers, and the importance of mentorship, culminating in a light-hearted discussion about Christmas traditions and family experiences. Finally, Steve shares a humorous story about starting an Instagram account to poke fun at his own domestic mishaps. | 47m 30s | ||||||
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