Building Human-Centered Video Conferencing with Norma Løvhaugen

About this episode

The episode explores human-centered video conferencing with insights from Norma Løvhaugen on product strategies and innovation.

“How do you keep human connection at the center of hybrid collaboration?” In this episode, host Rebecca Kalogeris sits down with Norma Løvhaugen, VP of Strategy and Initiatives at Neat, to explore the future of video conferencing and the product strategies shaping it. With more than 20 years in the industry, including leadership roles at Cisco, Norma brings deep expertise in designing solutions that make meetings more authentic, seamless, and human. She shares Neat’s unique approach to building both hardware and software for hybrid meetings, emphasizing how cross-functional collaboration between engineers and designers drives innovation. Norma highlights how AI and machine learning are integrated into Neat’s systems to adapt dynamically to user needs, ensuring meetings are engaging whether participants are in-room, remote, or a mix of both. Listeners will gain insight into why prioritizing problems over solutions creates stronger products, how curiosity and close customer feedback loops fuel innovation, and the three pillars Norma uses when hiring: passion, integrity, and competence. For show notes and more resources, visit: pragmaticinstitute.com/resources/podcasts Pragmatic…

People in this episode

Host: Rebecca Kalogeris

Guest: Norma Løvhaugen

Topics covered

• video conferencing
• hybrid collaboration
• product strategy
• AI integration
• customer feedback
• innovation

Keywords

• video conferencing
• hybrid meetings
• AI
• machine learning
• customer feedback
• product design
• innovation

Mentioned in this episode

Organizations: Neat, Cisco, Pragmatic Institute

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