Project Management Happy Hour

Ever worked with a stakeholder who changes direction faster than your project plan can keep up? Then this episode may feel a little too familiar. Kim and Kate dive into the rise of Mr. Beast and the making of Beast Games through a project management lens—not to critique content creation, but to examine what happens when vision outpaces execution. From sponsor behavior and scaling challenges to agile gone sideways, they unpack the risks of massive ambition without the systems to support it. If you've ever managed shifting priorities, difficult stakeholders, or a project that seemed to grow by the hour, this conversation will hit home. Grab a drink and join us for a fascinating look at project sponsors, leadership, and what real-world project management can learn from internet-scale production. 🎙️ Spicy Quotes from the Episode "Those poor people. Those poor people. I feel so bad." — Kate "This has to be a textbook case of the absolute worst project sponsor I have ever seen." — Kim Key Concepts & Takeaways The Sponsor Shapes the ProjectKate frames Mr. Beast not as a creator but as a project sponsor. Great sponsors create alignment; difficult ones can unintentionally create chaos, rework, and burnout. Scale Changes EverythingWhat works at small scale may not work as it scales up - in this case, scaling from Youtube videos to a massive $100m production involving thousands of participants and multiple organizations. Scaling requires stronger processes, decision making, and management support - not just bigger budgets. Empathy Matters in Project ManagementKate repeatedly returns to the human side of projects: behind every schedule slip or scope change are real people doing the work. Practical Takeaways Evaluate sponsor behavior early, not just project requirements. Reassess processes when projects scale dramatically. Governance doesn't slow decisions - it can help speed them and ensure your project can effectively absorb changing priorities. Consider the human impact of ambitious timelines and scope changes. Distinguish between innovation and avoidable chaos. 🔗 Links & Resources Mentioned Folding Ideas video: "Why Was I Invited to Beast Studios?" (https://youtu.be/0dwagg5wYY4?si=wNMmjhncv06AqUul) Project Management Happy Hour Website PM Happy Hour Membership

AI is changing work fast enough to give every project manager emotional whiplash. New tools, new workflows, new expectations… and somehow you're still expected to hit deadlines, manage stakeholders, and explain for the fifth time why the project scope changed after leadership changed the entire business strategy. In this episode, Kim and Kate sit down with Kelly Heuer from Project Management Institute to talk about the skills that actually survive industry shifts, changing technology, and whatever shiny new buzzword LinkedIn is obsessed with this week. They unpack why "soft skills" are actually the hardest skills in project management, how business acumen separates strategic PMs from task trackers, and why learning to navigate ambiguity matters more now than memorizing formulas from the PMP exam. The conversation also dives into the uncomfortable reality that project success is rarely about perfectly following the original plan. Sometimes the real job is realizing the plan should change in the first place. Along the way, they cover durable vs. perishable skills, why varied career experience is secretly a superpower, how PMs can become more effective strategic partners, and why "say the thing" might be the most important career advice you'll hear all year. Grab a drink, question your project charter, and let's get into it. Guest Bio As Vice President of Learning at the Project Management Institute (PMI), Dr. Kelly Heuer brings over two decades of experience in higher education to lead PMI's Learning division. She oversees a global portfolio including professional standards, publications, live and enterprise training, and digital learning products that equip project professionals worldwide to drive project success. Kelly holds multiple degrees in philosophy, including an AB from Harvard and an MA and PhD from Georgetown University. She began her career at Georgetown, helping launch the university's first Massive Open Online Course (MOOC) in bioethics and co-founding its ethics and social innovation lab. She most recently served as Vice President of Learning Experience at edX, driving learning strategies and digital innovation across the company's portfolio. As the first in her family to pursue higher education, Kelly is passionate about mentoring first-generation students, coaching formerly incarcerated individuals, and supporting colleagues exploring alternative career paths. She lives in Brooklyn with her partner, Arjun, and their two children, chess enthusiast Kiran and aspiring explorer Ryan. 🎙️ Quotes from the Episode "If you're thinking the thing, if you're wondering the thing, if you're confused about the thing, say the thing." — Kelly "Human skills are more important than artificial intelligence skills." — Kate "Soft skills are the hardest part of project management." — Kate "Comfort with ambiguity. It's acknowledging change as a constant, not as something you're going to design around or manage your way away from." — Kelly 📌 Key Concepts & Takeaways Durable Skills vs. Perishable Skills Technical skills expire faster than most PMs want to admit. Tools change. Platforms die. Entire workflows disappear. But communication, business acumen, stakeholder management, adaptability, and decision-making under uncertainty keep paying dividends across every phase of a career. "Say the Thing" One of the biggest career mistakes is staying quiet because you don't want to sound inexperienced, difficult, or slow the room down. Asking the uncomfortable question early often prevents much bigger problems later. Business Acumen Is the Real Career Multiplier Technical project management skills are still important—but they're table stakes now. The PMs who move into larger, more strategic work understand value, organizational priorities, market shifts, and executive decision-making. Varied Experience Builds Better PMs Working across industries, teams, and business problems creates stronger long-term judgment. Diverse experience teaches pattern recognition, adaptability, and strategic thinking in ways repetitive specialization sometimes doesn't. Learning Happens in the Field Courses, books, and certifications matter—but they're only part of the equation. Real growth happens when people practice skills, make mistakes, reflect, adapt, and try again in live environments. Discussion Highlights One of the strongest threads throughout the conversation was the idea that project managers are being forced to rethink what makes them valuable. Kelly talked about how rapidly technical skills are expiring, referencing research showing that the "half-life" of professional skills has dropped dramatically over time. The implication wasn't that technical knowledge no longer matters—it absolutely does—but that technical expertise alone is no longer enough to sustain a long career. Kate pushed hard on the idea that so-called "soft skills" have always been the hardest part of the job. Not the formulas. Not the software. The real challenge is learning how to navigate people, power dynamics, ambiguity, and shifting business priorities without becoming either invisible or terrifying. The conversation also got surprisingly honest about career growth. Kate talked about how asking "dumb questions" early in a career feels different than asking them after twenty years of experience. Early on, vulnerability makes you non-threatening. Later, the exact same question can suddenly feel like a high-level strategic critique because people assume expertise from seniority alone. Kim brought up another tension a lot of PMs quietly experience: organizations wanting project managers who have done the exact same project fifteen times already. That led into a larger conversation about how difficult it can be for experienced PMs with varied backgrounds to communicate the value of transferable skills during hiring processes. And naturally, because this is PM Happy Hour, the conversation eventually circled back to the reality that no amount of theory replaces getting kicked by the metaphorical horse yourself. Sometimes literally. Practical Takeaways Stop treating stakeholder communication as a "soft" secondary skill. It's one of the highest leverage parts of the job. When joining a new project or industry, focus first on understanding how the business creates value—not just how the process works. Ask questions earlier, especially when something feels unclear or inconsistent. Waiting usually makes problems more expensive. Revisit project success criteria regularly during long initiatives. The business environment may have shifted even if the project plan hasn't. If your background is varied, learn how to frame it as strategic adaptability rather than lack of specialization. Build learning habits that fit into real work. Continuous learning matters more now because many technical skills become outdated quickly. Don't confuse sticking to the original plan with leadership. Sometimes leadership means recognizing the plan itself needs to evolve. Closing Reflection Project management used to reward the people who could control complexity. Now it increasingly rewards the people who can navigate uncertainty without freezing, adapt without losing direction, and keep delivering value even while the ground underneath the project keeps moving. That's a very different skill set. And honestly? Probably a much more human one. 🔗 Links & Resources Mentioned Project Management Institute (PMI) PMI Learning Resources The Five Dysfunctions of a Team Death by Meeting PM Happy Hour Membership PM Happy Hour Website Kelly Heuer on LinkedIn

If your weekly calendar looks like the loser in a state fair quilt competition - just solid blocks of mismatched colors with no room to breathe - this episode is for you. Today, we're joined by facilitation expert Evan Unger to talk about a topic that Kate and Kim geek out over: meetings. Specifically, why most of them are terrible, how they drain organizational productivity, and exactly what you can do to fix yours. We also tackle one of the most delicate situations in project management: how to handle the HIPPO (Highest Paid Person's Opinion) when they barge into your meeting and try to completely take over the flight controls. Grab a drink, settle in, and let's get into it. 🎙️ Spicy Quotes from the Episode On owning your time: "If you don't own your calendar, you don't own your life." – Kim On the true cost of bad meetings: "If you're spending 50% of your time in meetings [that are less than 50% effective], you're literally going to spend a year's worth of your life and hours in meetings in under a decade. How organizations tolerate this, I have no idea." – Evan On visibility: "Every meeting is a leadership moment." – Evan On career survival: "We don't want to make hippos wrong because there's career limiting interventions. I mean, let's be honest, they have power and authority over us." – Evan On meeting math: "Nine things on an agenda in a 40-minute meeting is 4.44 minutes per agenda item. That's just not possible. It is better to end early than to run over." – Kate 📌 Key Concepts & Takeaways The Meeting Metaphor (Flying the Plane): Every meeting needs three phases. Takeoff (getting aligned), the Flight (the process/agenda), and Landing (saving 5-10 minutes at the end to secure next steps and accountability). Do not run out of fuel and crash. Leave time to land the plane. The POPRA Model for Meeting Prep: Don't accept or run meetings without knowing these five things: Purpose: Why are we here? Objectives: What are the specific deliverables or decisions needed? Process: What is the agenda? Roles: Who is the ultimate decision-maker? Who is the SME? Agreements: How will we interact and handle disagreements? The AREA Model for Taming the HIPPO: When a senior leader tries to bulldoze the process: Acknowledge: Validate their right to a point of view without necessarily agreeing. Reframe: Tie the conversation back to the project's purpose or objectives. Engage: Ask neutral questions to open the floor ("Would you be willing to listen to other perspectives on this?") Align: Bring the group's feedback back to the leader to help them make a better, more informed decision. The Power of Simultaneous Chat: To break the dominance of the loudest voices (and the HIPPO), ask a question and have everyone type their answer in the chat without hitting enter. On the count of three, everyone submits at once. This holds space for introverts, junior staff, and non-native English speakers to contribute without getting run over. Process is Your Shield: If a leader has a strong opinion, use process structure to ensure all sides are heard. Force the group to list "Pros" before "Cons," or use a timer to keep long-winded talkers (even the boss) in check. 🔗 Links & Resources Mentioned Connect with Evan Unger: Find Evan on LinkedIn (look for the blue/black check shirt and the impish grin, not the doctor!). Note: Evan is generously offering $2,000 off a seat in his training program for PM Happy Hour listeners! Books Mentioned: The Five Dysfunctions of a Team and Death by Meeting by Patrick Lencioni. Join the Conversation: Want to geek out about project management with us? Check out the PM Happy Hour membership site at https://www.pmhappyhour.com/membership. Say Hello: Hit us up on Facebook at PM Happy Hour or find our contact info on the website under "About Your Hosts."

Escalation: it's a word that can make even experienced project managers tense. But what if you approached it as a tool rather than a threat? In this Top Shelf Replay of Project Management Happy Hour, we revisit the classic episode "Embracing De-escalation," exploring how savvy project managers use escalation to enhance visibility, make informed decisions, and navigate risk—without losing their cool. Hosts Kim and Kate dive into the nuances of escalation, showing how the best project leaders balance assertiveness with thoughtful communication. Far from being a reactive panic button, escalation can be a strategic lever to guide projects, protect team morale, and keep stakeholders in the loop. In this episode, we cover real-world examples of when to escalate, how to frame your message, and why keeping your sponsor engaged is critical for project success. From handling medium-urgency issues to preventing scope creep, Kim and Kate provide a roadmap for using escalation effectively—turning potential project risks into opportunities for alignment and growth. Expect memorable metaphors, including broccoli for "healthy escalation habits" and creative exercises from the improv world to illustrate collaboration and communication. By the end of this episode, you'll understand how to elevate project visibility, manage competing priorities, and leverage escalation strategically, all while maintaining calm and confidence. Key Quotes from This Episode: "Escalation is just another tool in your project management box, and it's one of the best." "Sometimes you almost kinda need to grab the sponsor and tell them to step up—they are the sponsor, and it's their project." "Think of escalation as eating your vegetables: a healthy activity that keeps your project going strong." "Escalating helps your sponsor make decisions whether they want to or not." Key Concepts The strategic use of escalation to improve visibility and decision making. Balancing sponsor engagement with day-to-day project leadership. Recognizing when a problem exceeds your decision-making authority. Communication techniques for reducing tension during escalations. Viewing project status and benefits realization beyond standard red/amber/green metrics. Love our content? Then join the PM Happy Hour membership at pmhappyhour.com/membership

Have you ever gotten feedback that made you want to flip a table because it was both insulting and totally useless? In this Top Shelf Replay, we revisit "They Told Me I'm Too Nice" and break down what that kind of vague feedback is really doing (sometimes gendered, almost always inactionable), why it hits so hard, and how to respond without spiraling - or people-pleasing your way into a personality transplant. Then we go beyond the original episode with practical, real-world tactics: how to ask better follow-up questions, how to force examples without sounding defensive, how to "prime" your manager before a meeting so you get usable feedback, and how to figure out whether your boss is actually trying to coach you… or just dumping drive-by advice from a book they skimmed on a flight. If you lead people, we also flip the lens: how to avoid giving your team confusing feedback that basically translates to "please be a different person," and how to coach toward outcomes instead of vibes. Key actionable insights Treat vague feedback as a starting point, not a conclusion. Thank them, then ask them to say more until you have something observable and specific. Ask for examples on demand. Use: "Can you tell me about a time I did that well?" or "Who does that really well?" This forces specificity and gives you a model to study. Match your effort to their effort. If it was a drive-by comment, don't burn three weeks of anxiety trying to decode it. If they clearly invested in you, invest back proportionally. Prime your manager before a meeting so they know what "good" looks like. Tell them your goal (scope agreement, signature, commitment, decision) so their feedback anchors to outcomes, not vibes. If you want feedback, specify what kind you want. "I'm not looking for grammar edits—I want alignment on strategy" is a transferable skill for stakeholder reviews and exec comms. For managers: don't "coach" people who don't want coaching. Find out what they want first, or you'll waste time and damage trust. Key Quotes - "I don't need you to be my Grammarly when you review this document. I need to know if we are strategically aligned." "Below the line? You just crossed the line, buddy." Love our content? Then join the PM Happy Hour membership at pmhappyhour.com/membership

Project managers are constantly told they need to "learn how to say no." But in the real world—especially when the ask comes from a sponsor, executive, or important customer—just saying no often isn't productive, strategic, or even possible. In this Top Shelf Replay episode of Project Management Happy Hour, Kim Essendrup and Kate Anderson revisit one of the show's earliest "Appetizer" episodes: Say No by Saying Yes, originally aired in 2017. Short, deceptively simple, and still painfully relevant, this episode breaks down a technique that helps project managers protect scope, schedule, cost, and sanity—without sounding combative or inflexible The core idea is straightforward: Instead of responding to tough requests with a flat "no," you respond with "yes—but" or "yes—and here's what that would require." "Yes, we can do it faster—but it will require triple the resources." "Yes, we can release both languages at once—but we'll need more budget or a delayed launch." "Yes, we can remove that resource—but you'll need to help me explain the downstream impact to the sponsor." This approach reframes the conversation away from emotion and into trade-offs, which is where real project leadership lives. As the conversation unfolds, Kim and Kate explore why this technique works so well psychologically. Leaders—especially busy executives—often don't have full context. Their "ridiculous asks" aren't always malicious; they're frequently driven by incomplete information, pressure from above, or a misunderstood business constraint. Saying "yes" first acknowledges their goal, signals partnership, and keeps them engaged long enough to hear reality The episode also connects this technique to a broader leadership pattern the hosts have refined over the years: what they now describe as "affirm, caution, query." You affirm the request. You surface the risk or constraint. You return the decision to the person who actually owns it. In other words, you stop absorbing problems that don't belong to you—and you stop shielding leaders from the consequences of their own decisions. The replay discussion expands the idea further, touching on burnout, executive presence, and why many project managers get stuck in a defensive "control mindset" around the triple constraint. Kim and Kate argue that stepping back—mentally taking off the project manager hat and putting on the sponsor's hat—makes these conversations easier, calmer, and more strategic. When you focus on outcomes instead of guarding boundaries, you stop reacting and start partnering. There's also an unexpected but memorable parallel: gentle parenting. The same structure used to redirect an emotional five-year-old ("I see what you want—but here are your options") turns out to work remarkably well with stressed executives, difficult customers, and unrealistic stakeholders. You don't remove agency; you structure it. Ultimately, this episode is about more than saying no politely. It's about changing the power dynamic—from executor to partner. From order-taker to decision facilitator. From "blocking progress" to helping leaders make informed choices. If you've ever been handed an impossible deadline, an under-funded scope change, or a request that made your stomach drop, this episode gives you language, structure, and confidence to respond without burning trust—or yourself.

As project managers, we spend a lot of time talking about tools, processes, and delivery frameworks—but far less time talking about the invisible structure that holds projects together: trust. In this Top Shelf Replay episode of Project Management Happy Hour, Kim Essendrup and Kate Anderson revisit one of the show's earliest and most enduring concepts: Trust Bricks. Originally recorded in 2018, this short but powerful episode explores how trust is built—not through grand gestures or heroic saves—but through consistent, everyday actions that compound over time. The core idea is simple: trust is predictability. When you repeatedly do what you say you'll do—whether that's sending meeting notes on time, honoring estimates, or showing up prepared—you lay one small Trust Brick at a time. Over weeks, months, and years, those bricks form a structure strong enough to withstand missed deadlines, bad news, or the occasional broken promise. Kim and Kate break down why Trust Bricks matter so much in project environments: Teams are more honest with you when they trust you Estimates improve when people believe they won't be punished for telling the truth Difficult conversations become easier when everyone believes you're on the same side Sponsors give you more latitude when your track record is consistent The conversation also explores what happens when trust breaks—and how the same Trust Brick approach can be used to rebuild credibility. Rather than trying to restore trust with a single "big win," the hosts argue that rebuilding starts small: partial deliverables, frequent check-ins, and deliberately meeting micro-commitments until confidence is restored. In the replay commentary, Kim and Kate reflect on how their thinking has evolved since the original recording. They discuss: The role of showing up consistently, even when no explicit promise was made How trust operates differently in virtual and remote teams Why strong performers can accidentally set expectations that lead to burnout How leaders vary widely in how much "trust damage" they tolerate before overreacting The episode also revisits the journey of Trust Bricks beyond the podcast, including Kim's experience delivering a TEDx talk on the topic and refining the framework into three enduring lessons: You are always building or breaking Trust Bricks—whether you realize it or not Missed expectations don't pause trust building; they actively tear it down Unspoken expectations are the fastest way to accidentally destroy trust This episode is a reminder that trust isn't soft, vague, or optional—it's a core delivery skill. If you want stakeholders who back you, teams who tell you the truth, and projects that don't require constant firefighting, it starts with sweating the small commitments. The next time you make a commitment—big or small—ask yourself: Am I laying a brick… or cracking one? Check out Kim's TEDx talk at trust-bricks.com or on the TED youtube channel Want more PM reality without the fluff? Join the PMHH membership for courses, templates, community, and direct access to Kate and Kim. https://pmhappyhour.com/membership

What happens when you drop a senior project manager into a room full of attorneys, tribal leaders, political operators, and massive personalities? In this Top Shelf Replay, Kate & Kim revisit one of the most beloved—and re-listened—episodes in PM Happy Hour history: "Stage Direction in the Boardroom" featuring master facilitator Sheila Morago. If you've ever wondered how elite leaders steer complicated, high-stakes conversations without losing their cool (or losing six months of work with one careless comment), this episode is your new playbook. Sheila shares the tools, tactics, and emotional intelligence behind managing senior stakeholders, building trust, engineering alignment, and yes…occasionally staging a fight to get everyone to "yes." Get ready—this episode is full of real-world policy drama, tribal gaming insight, negotiation theater, and powerful lessons for any PM trying to move from "task master" to strategic leader. Great Quotes From the Episode "Never ask a question you don't already know the answer to." "These aren't meetings—they're Kabuki theater." "Nothing brings people together like a common enemy." "If you don't let them vent early, they will vent later—and at the worst possible moment." "Policy takes years. Tech takes a week." What You'll Learn (Key Outcomes) 1. How Senior Leaders Actually Negotiate Sheila breaks down what it takes to orchestrate alignment among executives, attorneys, policymakers, and stakeholders—none of whom work for you, all of whom report to someone powerful. 2. The Secret Skill That Makes PMs Into Leaders How listening (really listening) becomes your most strategic tool at the senior level. 3. Managing High-Stakes Meetings Without Losing Control Why should one person guide the conversation? How to posit their positions to draw out quiet or hesitant stakeholders. How to keep the emotional temperature safe but not silent. 4. The Power of the 'Safe Zone' Why must you create a space where stakeholders can speak unfiltered, off-record, and without fear of political consequences. 5. Relationship-Building: The Long Game Happy hours, lunches, hallway conversations—how the "work between the work" makes the boardroom possible. 6. The Art of the Staged Fight Why conflict must be visible. Why letting people "win" (feel like they won) is essential. Why is the real battle scripted before the meeting starts? 7. Using Common Ground—and Common Foes When "we all want the same thing" works. When "the real enemy is over there" works even better. 8. How to Lock Down Decisions So They Don't Backslide Why immediate execution is key. How implementation momentum prevents second-guessing. 9. Lessons Kate & Kim Learned 8 Years Later Why parts of this episode hit harder after a decade of PM leadership. How letting emotions into the meeting leads to better outcomes. What PMs often overlook when they're new to senior-level facilitation. If you want to level up from "planner of tasks" to leader of leaders, this replay is essential listening. Whether you're negotiating policy, driving enterprise transformation, or just trying to get two teams to agree on anything—Sheila's battle-tested tools will help you steer the room, keep your cool, and bring people with you. ABOUT OUR GUEST, SHEILA MORAGO Sheila Morago is the Executive Director of the Oklahoma Indian Gaming Association. OIGA has 30 member tribes and numerous associate members. Oklahoma now ranks third in the United States in gaming revenue, with 118 casinos ranging from small fuel stops to full resort casinos. Prior to working for OIGA, Ms. Morago was Executive Director for the Arizona Indian Gaming Association. She has also served as the Director of Public Relations for the National Indian Gaming Association, based in Washington, D.C. Ms. Morago began her career in tribal gaming in 1994 when she was appointed Director of Marketing for the Gila River Casinos, where she built the marketing department for this multi-million dollar enterprise and opened two successful tribal casinos. Before joining AIGA, Ms. Morago was Vice President of National Relations for Initial Impressions based in Tempe, Arizona, where she was responsible for all political and public relations for tribal and non-tribal clients. In January 2006, she was named one of 25 people to watch by Global Gaming Business. She was named one of the "Great Women of Gaming" by Casino Enterprise Management in 2004, and inducted into the Indian Gaming Hall of Fame, presented by Indian Gaming Magazine, in 2012. And if you're tired of carrying the emotional labor for your entire project team, come get some backup and community. Join us at: https://pmhappyhour.com/membership © Project Management Happy Hour

Ever freeze up in a tough project conversation? Or worse—blow it up? In this episode of Project Management Happy Hour, Kim and Kate revisit their all-time favorite: Crucial Conversations by the team at VitalSmarts (now Crucial Learning). This book completely changed how they lead, negotiate, and manage conflict. Learn how to spot when a conversation turns "crucial," stay in dialogue instead of defensiveness, and use "don't-do statements" and "start with heart" to navigate conflict like a pro. We're not sponsored—just obsessed. If you lead projects or people, this book will change your life. 🍸 Pull up a stool at the bar—here's what we're talking about this round: 🍸 Every project manager has been there: a stakeholder meltdown, a team standoff, or that one sponsor meeting where your pulse hits 200. The question is—what do you do when the conversation turns crucial? In this PM Happy Hour throwback, Kate and Kim revisit one of their most popular and enduring episodes—based on the book Crucial Conversations: Tools for Talking When Stakes Are High by the VitalSmarts team (now Crucial Learning). They aren't paid to say this—but this book changed their lives and careers. Seventeen years after Kate's colleague first handed her this book, they still call it "the single most important leadership book for project managers." Forget the PMBOK—start here if you want to build trust, executive presence, and influence. You'll learn how to: Recognize when a conversation becomes crucial: differing opinions, high stakes, and strong emotions. Avoid the "fool's choice"—the false belief that you must choose between honesty and peace. Create a shared pool of meaning, so everyone's ideas and emotions contribute to better decisions. Use "Start With Heart" to keep your cool and focus on what you really want—for yourself, others, and the relationship. Apply "Don't-Do Statements" to set boundaries, de-escalate tension, and build empathy. From team conflicts to sponsor negotiations, this episode gives you practical, human ways to talk about hard things—and actually make things better. Kim and Kate share real-world examples from project meetings, resource battles, and even personal life to show how dialogue beats defensiveness every time. And they're not just quoting theory. Crucial Conversations is built on decades of behavioral research and communication psychology—and it's as relevant today as ever. Whether you manage projects, programs, or entire teams, mastering these techniques can level up your leadership, reduce drama, and get you promoted faster. 📚 Get the Book: Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler Available anywhere books are sold (we're not sponsored—we just love it). JOIN THE HAPPY HOUR! Want even more? Join us at pmhappyhour.com/membership to get PDUsfor episodes, downloadable templates, access to our PM community, and 1:1 time with Kim and Kate.

Ever been dropped into a troubled project that's already gone off the rails? Welcome to life as "The Wolf." Inspired by the fixer from Pulp Fiction, Kim and Kate revisit one of our most popular episodes—now a PMI Global talk! —and break down how to step in, take charge, and rescue a broken project without losing your cool. Kim shares his new 3-part formula for project recovery: People first – You aren't just fixing a plan, you're fixing an organization. Calm – Calm is contagious, and you can only control yourself. Clarity & Courage – Seek out misalignment, bring truth to light, and have the guts to ask, "Does this project still make sense?" Of course, Kate keeps Kim honest, adding the perspective (and laughs) that make the tough lessons go down easy. If you've ever been handed a project that feels unsalvageable, this episode is your playbook. 👉 Want even more? Join us at pmhappyhour.com/membership to get PDU certificates for episodes, downloadable templates, access to our PM community, and 1:1 time with Kim and Kate.

Please. Let it end. PLEASE! A defining characteristic of a project is that it ends. Finally. Just finish it, right? If it were only that easy! In another Top Shelf Replay, Kate and Kim revisit one of their classic past episodes, "The Closer." We play highlights from the original Closer episode as they talk about how to build up to a crisp conclusion to your project, making it a win for everyone. Then, Kate and Kim talk through their revised perspectives and learnings since the original airing of the Closer - and some of their hard learned lessons since then! JOIN THE HAPPY HOUR! Get access to all podcasts, PDU certificates, bonus content, exclusive member Q&A webinars and more from our membership! https://pmhappyhour.com/membership

Ah, executives. They fund your project, cheer you on, and sometimes… ask for things that make you want to slam your head into your Gantt chart. Like: "The project's almost done—let's change everything!" "I read about [X] in CIO Magazine—can we bolt that on?" "Why are we doing it this way? Let's redo it completely differently… and badly." In this Top Shelf Replay, we revisit the best parts of this classic episode, then Kate & Kim reflect on what they've learned since—especially now that they're the execs making the asks (hopefully less stupidly). Oh, and yes—this is the episode where we try to talk Darth Vader out of building an infinity pool on the Death Star. JOIN THE HAPPY HOUR! Get access to all podcasts, PDU certificates, bonus content, exclusive member Q&A webinars and more from our membership! https://pmhappyhour.com/membership

Think your project's on fire? 🔥 Come hear how Maine tried to swap a 30‑year‑old COBOL HR/payroll system for something cloud‑friendly … and wound up with six years, two vendors, and ± $35 M spent—with no live system to show for it. (Psst—Love this kind of real‑world PM talk? Join our member community for templates, monthly problem‑solving Happy Hours with us, and coaching: PMHappyHour.com/membership.) 👋 Your Hosts Kim Essendrup – PM coach, speaker, project‑failure super‑fan Kate Anderson – coffee‑powered realist & co‑host of Project Management Happy Hour What We Cover Why Maine's 2016 "$15 M, 2‑year" vision looked reasonable on paper Vendor #1: Infor hired for $13.5 M … then fired after two years with nothing working Vendor #2: Workday lands a $15 M deal—hope (briefly) restored 2019–2020 red flags: missing staff, test cycles where 50 % of paychecks were wrong, "rosy" status decks Feb 2021: Maine's 30‑day ultimatum & $22.16 M demand letter to Workday (spoiler: lawyers ensue) Project culture bombs: 400 % team turnover, a toxic manager, and a "rescue PM" married to the sponsor Independent audit slide‑deck gold: zero items "ready for go‑live," chaotic configs, no data owner Accenture steps in (another $10.9 M) while employees still depend on the 1980s mainframe 5 Brutal Lessons You Can Use Tomorrow 1) Write it down or write a check – fuzzy requirements = infinite rework. 2) Freeze configs, then test – moving targets make every cycle worthless. 3) Own the data – bad source data means bad payroll, period. 4) Toxic leadership kills progress – harassment & turnover wipe out continuity. 5) Audit early, not post‑mortem – an external sanity check at first failure could have saved millions. You Might Be in Trouble If … Your payroll test run is half wrong but the go‑live date stays. A core requirement (e.g., labor‑cost distribution) is "coming later"—after all testing. Status decks stay green while teammates are crying in their cars. The new "fix‑it" PM just happens to be married to the exec in charge. Nobody can explain entrance‑/exit‑criteria, yet QA keeps restarting. Ad‑hoc reports only work if you strip every security role. Steering committee = five‑minute victory lap + fifty‑five minutes of blame ping‑pong. Backup plan is still "keep the COBOL mainframe running indefinitely." If any of those hit home, open your RAID log—now—before your $15 M idea turns into headline fuel. Why listen? Rolling out HRIS, ERP, or Workday? Spot the landmines first. Tired of sanitized "success stories"? We tell it like it is—with a dash of salt. Exec or sponsor? See how weak governance detonates budgets—and morale. 👉 Subscribe for more Lessons Not Learned, salty PM rants, and practical tips. 💡 Grab our free RAID Log template & on‑demand training at https://PMHappyHour.com Sources & References Maine Legislature. Government Oversight Committee Report on Workday Implementation (2021). Maine Legislature. IJA Strategies Independent Assessment (2020). Portland Press Herald. "System failure: Inside Maine's $35 M HR software meltdown" (Jun 20 2021). Sun Journal. "Maine hires new contractor to complete long‑delayed software upgrade" (Jun 7 2022). The Register. "Maine threatens to terminate Workday contract over delays" (Mar 31 2021). The Register. "No accountability for Workday's HR system failure, officials claim" (Apr 14 2021). Views are the hosts' own. Brand names belong to their respective owners. #ProjectManagement #LessonsNotLearned #Workday #ProjectFailure #PMHappyHour JOIN THE HAPPY HOUR! Get access to all podcasts, PDU certificates, bonus content, exclusive member Q&A webinars and more from our membership! https://pmhappyhour.com/membership