Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇵🇹PT · Management#189500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
250 to 1.5K🎙 Weekly cadence·28 episodes·Last published 4mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
500 to 3K🇵🇹100% - Active Followers
Loyal subscribers who consistently listen
150 to 900
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHost
Recent guests
Recent episodes
The Human Problem with Customer Success
Feb 4, 2026
41m 37s
Let's Talk Failure - and why you need it!
Dec 4, 2025
27m 43s
From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams
Jun 30, 2025
47m 41s
Mind Games: Using Psychology to Boost Customer Success
Nov 15, 2024
45m 50s
When You’re Promoted Above Your Peers
Oct 9, 2024
34m 59s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 2/4/26 | The Human Problem with Customer Success✨ | customer successbehavioral economics+3 | — | behavioral economicsneuroscience+1 | — | customer behaviormotivation+3 | — | 41m 37s | |
| 12/4/25 | Let's Talk Failure - and why you need it!✨ | failuremindset+3 | — | — | — | failuregrowth mindset+3 | — | 27m 43s | |
| 6/30/25 | From Junk Drawer to Revenue Engine: How Psychology Transforms CS Teams✨ | customer successbehavioral psychology+3 | Rob Zambito | Success Scaled Consulting | — | customer successbehavioral psychology+3 | — | 47m 41s | |
| 11/15/24 | Mind Games: Using Psychology to Boost Customer Success✨ | customer successpsychology+3 | — | — | — | customer behaviorpsychological principles+3 | — | 45m 50s | |
| 10/9/24 | When You’re Promoted Above Your Peers✨ | leadershippromotion+3 | — | — | — | leadership skillspromotion+3 | — | 34m 59s | |
| 8/28/24 | Helping Sells - Mastering the Art of Consultative Customer Success✨ | cognitive biasescustomer success+3 | Dan Smaida | The Psychology of Advice | — | cognitive biasescustomer success+3 | — | 46m 42s | |
| 8/14/24 | Onboard Yourself Like a Leader - The Ultimate 30-day Checklist✨ | customer successleadership+4 | — | — | — | customer successleadership role+4 | — | 38m 51s | |
| 7/31/24 | Gainsight's Easton Taylor on the Power of Human-First Leadership✨ | human-first leadershipcustomer success+3 | Easton Taylor | Gainsight | — | human-first leadershipcustomer success+3 | — | 46m 14s | |
| 7/17/24 | Outsource Your Brain: Productivity Tools for Customer Success Professionals✨ | productivity toolscustomer success+3 | — | — | — | customer successproductivity+3 | — | 40m 53s | |
| 6/26/24 | The Hidden Cost of Task Switching✨ | task switchingproductivity+4 | — | — | — | task switchingproductivity+5 | — | 26m 37s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 6/12/24 | The Secret Weapon for Getting Raises and Promotions | Are you overlooking your biggest accomplishments? Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company. Here's what you'll learn: Why we naturally underestimate our own accomplishments and the cognitive biases at playHow to set up an accomplishment tracker using the STAR method... | 26m 45s | ||||||
| 5/15/24 | What it Takes to Make it to Executive Leadership | Struggling to adapt to changes in your CS Leadership Role? Feel like you’re always dealing with problems outside of your control? Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful... | 44m 54s | ||||||
| 5/1/24 | How to "Manage Up" | Managing up isn't what you think... Do you ever feel like your boss just doesn't "get it"? It's time to get on the same page and rebuild your working relationship from the ground up. This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles. YOU'LL DISCOVER: What managing up is and what is and what it isn't.10 concrete tactics for managing up effectivelyHow managing your team shows you how to manage upHow&... | 20m 38s | ||||||
| 4/17/24 | The Loyalty Trap: Are You Fooling Yourself? | Are your "best customers" actually as loyal as you think? Or could it just be a matter of convenience? Join me as I talk to the brilliant Ali Cudby and she shares her insightful take on the different levels of customer loyalty, and how we can help get more of our customers to the highest level - the Lucrative Loyal! BY THE TIME YOU FINISH LISTENING, YOU'LL LEARN: The three different tiers of customer loyalty - lazy loyals, limited loyals, and lucrative loyalsHow to identify which type ... | 40m 05s | ||||||
| 4/10/24 | The Psychology of Customer Onboarding | Is your onboarding process falling flat? Are you struggling with low adoption rates despite your best efforts? It's time to rethink your approach and consider the psychology behind effective onboarding. Dive into the reason why traditional onboarding methods often fail and what you can do to revolutionize your onboarding process for better customer adoption. BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER: The crucial difference between implementation and onboarding, and why y... | 29m 14s | ||||||
| 3/27/24 | How to Improve Employee Morale (When You Can't Give Them A Raise!) | Is it possible to motivate your team without paying them more? In a time when workloads are doubling and raises are scarce – How can you keep your team motivated - even EXCITED - to give it their all? Money matters - no question about it. But it's only a small piece of what actually impacts job performance. Now I'm not saying to be cheap! Pay your people as well as you possibly can! But if you're getting no wiggle room from the C-Suite on budget - that doesn't have to ... | 29m 14s | ||||||
| 3/21/24 | Why your SMART goals aren't working | Learn about the effectiveness of SMART goals in customer success and explore alternative goal-setting strategies that align with human psychology and brain science, including practical tips on setting and achieving goals that are more motivating, achievable, and relevant to the priorities of CS professionals. Are SMART goals stupid? Do you struggle to stay motivated by SMART goals? Well, there's a reason for that. SMART goals may not always be the best fit for the human bra... | 31m 48s | ||||||
| 3/13/24 | It's a Trap! (a.k.a. "My CEO LOVES Customer Success") | Are You Falling for This Common Misconception About Your CEO's Support for Customer Success? Many customer success leaders believe their CEOs fully support customer success just because they say they do. But what if this belief is based on a misunderstanding? This episode dives into the dangers of assuming your CEO's initial enthusiasm equates to ongoing support and how this can lead to the unexpected loss of your CS department. BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER: ... | 34m 57s | ||||||
| 3/6/24 | What Your Customers Aren't Telling You | Bob London and I discuss the power of Radically Authentic Discovery in customer success, emphasizing deep listening and strategic questioning to uncover true customer insights and drive engagement. Bob shares practical tips and the psychological foundations behind his method, inspiring CS leaders to adopt a more human-centered approach in their conversations. Have you ever been blindsided by a customer churning? It’s not that your health score needs adjusting (again) or that they were being... | 46m 30s | ||||||
| 2/28/24 | The Language of the Executive Suite | Are you struggling to get your ideas across to the C-suite in your Customer Success role? Do you feel like they just don't see the urgency or importance of your CS initiatives and customer feedback, despite your best efforts? If this sounds familiar, you might be missing a crucial tool in your arsenal: strategic presentations. But it's not just about the slides; it's about understanding the psychology behind effective communication with senior leadership based on their point of v... | 20m 21s | ||||||
| 2/7/24 | Dealing with Imposter Syndrome | If you're feeling the weight of imposter syndrome in your leadership role, constantly battling with thoughts that you're not good enough, welcome to the club! The pressure to appear perfect, handle everything on your own, and know everything can be overwhelming. Thankfully, none of those things are actually necessary. Let's explore effective strategies to overcome imposter syndrome and step into your role with confidence and authenticity. In this episode, you'll disco... | 27m 09s | ||||||
| 1/31/24 | You Don't Know What You Don't Know | Why You Know Less Than You Think: Cognitive Biases in Customer Success Join me as we explore the Dunning-Kruger effect, a cognitive bias that can impact customer success. Discover how overestimating abilities and misunderstanding customer needs can lead to challenges in the CS field. But what happens when we realize we don't know as much as we thought? Stay tuned to find out. In this episode, you'll discover: How the Dunning Kruger effect impacts your customers so you can tailor your s... | 27m 12s | ||||||
| 1/24/24 | Giving Negative Feedback Without Destroying Morale | Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you? You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy. Takeaways for You: Why the brain goes haywire in these situationsCaring About Employees vs. Being ... | 31m 18s | ||||||
| 1/10/24 | The Mental Blocks Around the Customer Journey | Have you struggled to find best practices on the customer journey? Or perhaps your CEO says you have one already - but when you look it's all about the pre-sales cycle... It turns out there are a few small - kind of stupid - reasons it's such a struggle. You'll learn the limitations of traditional customer journeys that focus on the company's perspective rather than the customer's required outcomes. We'll dig into the concept of Customer Value Realization Maps, which involv... | 23m 41s | ||||||
| 1/10/24 | The Essential Mindset Shifts for Successful Leadership | Want to know a secret? Setting your CS strategy is the easy part! What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset. We'll dive into what the heck mindset is, how it affects your results, and how it needs to change as you move from an individual contributor to a leader. BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW: The key differences between a CSM mindset and a CS Leadership mindsetAdvice for how to let ... | 24m 02s | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.