297: Consumerism still hasn’t caught on in healthcare. Will it ever?

About this episode

The episode discusses the ongoing challenges of consumerism in healthcare and what leaders can do to improve the patient experience.

After more than a decade of effort, healthcare still struggles with the same consumer pain points: affordability, access, and trust. Despite investments in price transparency, virtual care, and navigation tools, the patient experience remains fragmented, leaving leaders to wonder whether healthcare consumerism ever truly delivered on its promise. In this episode, host Rae Woods invites Advisory Board experts Devin Airey, Shay Pratt, and Natalie Trebes to take a candid look at why the consumer revolution stalled, what consumerism tactics healthcare leaders need to let go of, and where the industry should double down heading into the next decade. We’re here to help: Report | 6 insights on consumer preferences in healthcare Report | Setting up your ambulatory network for the future Expert Insight | 3 strategies to boost healthcare consumer engagement Expert Insight | 3 trends shaping healthcare in 2026 (and how to respond) Playlist | Radio Advisory Provider Strategy and Financial Outlook playlist Subscribe to The Daily Briefing, a must-read daily newsletter for thousands of healthcare executives across the nation A transcript of this episode as well as more information and resources…

People in this episode

Host: Rae Woods

Guests: Devin Airey, Shay Pratt, Natalie Trebes

Topics covered

• healthcare consumerism
• patient experience
• affordability
• access
• trust
• healthcare leadership

Keywords

• healthcare
• consumerism
• patient experience
• affordability
• access
• trust
• healthcare leadership
• transparency
• virtual care

Mentioned in this episode

Organizations: Advisory Board

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