Ombuds: Past and Present

Ombuds: Past and Present

From Resolutions: A Podcast About Dispute Resolution and Prevention by ABA Section of Dispute Resolution

October 8, 2025 · 38 min · Episode 35

About this episode

Larry Schooler discusses the history and future of the organizational ombuds with Drs. Shannon Burton and Loraleigh Keashly.

As we celebrate Ombuds Day in October, host Larry Schooler chats with Drs. Shannon Burton and Loraleigh Keashly about their new book The Organizational Ombuds: Foundations, Fundamentals & The Future, a remarkable compilation of history, stories, and analysis of this fascinating profession and facet of dispute resolution. This episode was published by the ABA Section of Dispute Resolution - the leading source of dispute resolution information and networking opportunities for professionals around the world. Not a member of the ABA Section of Dispute Resolution? Join today! Listen on Apple Podcasts, PodBean, and Spotify.

People in this episode

Guests: Dr. Loraleigh Keashly, Dr. Shannon Burton

Topics covered

  • dispute resolution
  • organizational ombuds
  • history
  • education
  • professional development

Keywords

  • Ombuds Day
  • The Organizational Ombuds
  • history
  • stories
  • analysis
  • dispute resolution profession

Mentioned in this episode

Products: The Organizational Ombuds: Foundations, Fundamentals & The Future

Books & works: The Organizational Ombuds: Foundations, Fundamentals & The Future

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