About this episode
The episode features insights from industry leaders on retail innovation and consumer behavior at eTail Toronto 2026.
We’re live from the floor of eTail Toronto 2026! In the first half of our special two-part coverage, we’re digging past the buzzwords to find out what is actually driving retail innovation in 2026. Host Jeremy Goldman sits down with three industry leaders to discuss everything from boardroom AI mandates to the digital rebellion of the next generation of consumers. Featured in this episode: - Dave Stevens (CTO, Groupe Dynamite): How to achieve "10x the CX" by stripping away AI noise and focusing on exposure therapy for internal teams. - Stacey DeSantis (Content Marketing Manager, Home Hardware): Solving the "Chicken Parm problem" by prioritizing authenticity and getting to the point fast for AI search. - Paul Briggs (Principal Analyst, EMARKETER): The data behind the Canadian market, from last mile delivery hurdles to the future of automated grocery replenishment. Whether you’re a CTO drafting a tech strategy or a marketer fighting for authenticity, this episode is packed with real-world takeaways you can use today. Listen now and keep an ear out for Part 2 coming soon!
People in this episode
Host: Jeremy Goldman
Guests: Dave Stevens, Stacey DeSantis, Paul Briggs
Topics covered
- retail innovation
- AI in retail
- consumer behavior
- digital marketing
- customer experience
- data analysis
Keywords
- retail
- AI
- customer experience
- authenticity
- data
- marketing
- grocery
- delivery
Mentioned in this episode
Organizations: Groupe Dynamite, Home Hardware, EMARKETER
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