About this episode
The episode concludes the coverage of eTail Toronto 2026 with insights from industry experts on modern retail dynamics.
The conversation continues! In the conclusion of our special two-part coverage from eTail Toronto 2026, host Jeremy Goldman sits down with four more industry experts to explore the shifting dynamics of modern retail and what it takes to stay ahead in an increasingly automated landscape. Featured in this episode: - Janet Ihm (Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store): Using retail data programs to level the playing field for mom and pop shops and the importance of intentional, cautious AI strategy. - Thomas Hamilton (VP of Sales & Marketing): Why he’s teaching his team philosophy and critical thinking to act as tastemakers who audit the machine. - Mario Lemieux (Partner, DAC): The collapse of the traditional marketing funnel and the rebirth of the physical store as a billboard for the brand. - Roger Emeka (Director of Customer Experience, Browns Shoes Inc.): Why Customer Experience is a profit center and the immediate fallback rule that keeps humans at the center of the journey. Listen now to hear the full conclusion of our eTail Toronto series!
People in this episode
Host: Jeremy Goldman
Guests: Janet Ihm, Thomas Hamilton, Mario Lemieux, Roger Emeka
Topics covered
- modern retail
- customer experience
- AI strategy
- marketing dynamics
- retail data
- critical thinking
Keywords
- retail
- automation
- customer experience
- AI
- marketing funnel
- data programs
- critical thinking
Mentioned in this episode
Organizations: Ontario Cannabis Store, DAC, Browns Shoes Inc.
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