Operational Resilience, Risk Management and Crisis Decision-Making with Bruce McIndoe

About this episode

Bruce McIndoe discusses operational resilience and its critical role in crisis management and decision-making.

In this episode of RiskMasters , I speak with Bruce McIndoe, founder of iJET and WorldAware, and a global expert in operational resilience, crisis management, and risk management in complex environments. With decades of experience across intelligence systems, NASA programmes, and Global 2000 advisory, Bruce brings a practical perspective on how operational risk, organisational fragmentation, and leadership decision-making interact under pressure. This conversation focuses on a critical but often misunderstood reality: operational resilience is not a reporting outcome. It is a capability that determines whether organisations can detect early signals, coordinate effectively, and act before disruption escalates into crisis. 🎯 What You Will Learn How operational resilience differs from traditional risk management frameworks Why operational risk builds through fragmentation, not isolated failures How crisis management fails when coordination breaks down under pressure Why early warning signals are often visible but not acted upon How human judgement remains critical in interpreting ambiguous risk signals Practical ways to strengthen coordination across functions and improve…

People in this episode

Host: Julien Haye

Guest: Bruce McIndoe

Topics covered

• operational resilience
• risk management
• crisis decision-making
• leadership
• coordination
• early warning signals

Keywords

• operational resilience
• risk management
• crisis management
• leadership decision-making
• early warning signals
• coordination
• organisational fragmentation

Mentioned in this episode

Organizations: iJET, WorldAware, NASA, Global 2000

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