Why Most SaaS Companies Get AI Wrong with Zach Garippa, CEO of Order.co

About this episode

Zach Garippa discusses the integration of AI in SaaS and the importance of customer-centric approaches.

Dan Balcauski hosts Zach Garippa, CEO and co-founder of order.co, an AI-powered procurement platform managing nearly half a billion in annualized spend. Zach shares insights on the importance of solving customer problems before building technology, emphasizing efficiency in decision-making, and embedding AI to enhance business processes. They discuss order.co's approach to integrating AI, decision-making strategies in a growing company, and the value of customer-centric technology. 01:...

People in this episode

Host: Dan Balcauski

Guest: Zach Garippa

Topics covered

• AI in SaaS
• customer-centric technology
• decision-making strategies
• procurement
• business efficiency

Keywords

• AI
• SaaS
• procurement
• customer problems
• business processes
• decision-making
• efficiency

Mentioned in this episode

Organizations: order.co

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