The Need to Modernize Insurance Billing
From Sapiens Insurance 360 by Sapiens
September 17, 2025 · 16 min
About this episode
The episode discusses the modernization of insurance billing and the challenges insurers face in adopting electronic payment systems.
Electronic payment systems are suddenly everywhere -- PayPal, ACH, Apple Pay, and countless others. While many of these cashless payment offerings are fixtures for online and brick-and-mortar merchants, insurers are still playing catch-up when it comes to implementing these options. Sapiens' Life & Annuities Business Development Specialist Alex Presley and Paymentus' Vice President of Sales Rob Eberly sit down to discuss the historical barriers that have prevented insurers from modernizing their payment systems, and how they can overcome them to meet today's customer needs in our latest podcast.
People in this episode
Guests: Alex Presley, Rob Eberly
Topics covered
- insurance billing
- electronic payment systems
- customer needs
- payment modernization
- historical barriers
Keywords
- insurance
- billing
- electronic payments
- modernization
- customer experience
- payment systems
Mentioned in this episode
Organizations: Sapiens, Paymentus
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