Why CX Without Empathy Will Fail In The AI Era.
From Saraj Unleashing Talent by Mohd. Sarajuddin
May 26, 2026 · 27 min · Season 6 · Episode 7
About this episode
The episode discusses the importance of empathy in customer experience within the context of AI advancements.
Why CX Without Empathy Will Fail in the AI Era. John Praveen, VP Solutions, Foundever | In the Line of Fire with Saraj A CEO/CXO Thought Leadership Series Take a glimpse into the full conversation and tune in on YouTube, Apple Podcasts, Spotify, Audible, and other leading platforms to watch/listen to the complete show. What started as a small spark to contribute is now gradually shaping into a meaningful leadership insights platform bringing together real leaders, real talks, and real insights. Powerful perspectives on: • AI & Digital Transformation • Customer Experience • Human Empathy in the AI Era • Future of Work & Leadership • Transformation Beyond Technology We remain deeply committed to our purpose of tapping into the goldmine of leadership experiences and sharing meaningful insights with a larger global audience. Join the Show. Share Your Leadership Legacy. Inspire. Empower. Transform. #Leadership #AI #CustomerExperience #DigitalTransformation #FutureOfWork #Transformation #LeadershipDevelopment #ConversationalAI #CX #InTheLineOfFire #SarajUnleashingTalent #CEO #CXO
People in this episode
Host: Mohd. Sarajuddin
Guest: John Praveen
Topics covered
- Customer Experience
- AI
- Empathy
- Digital Transformation
- Leadership
- Future of Work
Keywords
- Customer Experience
- AI
- Empathy
- Digital Transformation
- Leadership
- Future of Work
- Transformation
- Conversational AI
Mentioned in this episode
Organizations: Foundever
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