Scaling Research

For more information and resources, check out scalingresearch.com. -- “How did you get a job in Research Ops?” After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every week. Folks from UX research, Design, People Ops, and many other practices would reach out to learn about my path into this field with an eye to making a switch themselves. Today, you get to hear this transition story from someone I greatly admire in the Research Ops community: Kasey Canlas. Kasey has taken a winding career path having worked in news and project management before making the shift into ReOps. In my chat with Kasey we cover: How volunteering time in UX research paved the way for her move into Research Ops. The power of getting a key leader bought into the ReOps practice. Solving low-hanging fruit to deliver value early on. Why you need to build relationships with the legal and data privacy teams at your company. Advice for a UXR leader who wants to launch ReOps.

Find more posts and resources at www.scalingresearch.com. In today’s episode, I’m chatting with Craig Perlmutter. Craig is a Design and Research Ops lead with a wealth of experience, particularly with research labs. Our conversation explores the uniqueness of in-person research within a lab, and it’s value in our remote-leaning world. We cover: Craig’s path from working on call centre software to running his first research lab. Using a lab to highlight the value of research to senior leadership. In-person vs remote research: when and why each is valuable. Setting up a research lab, including how to create a proof of concept. -- How to get in touch with Craig: LinkedIn: Craig Perlmutter Radio Station: skylinegold.co.uk (Saturdays at 8:00 am)

For more info, head to www.scalingresearch.com. In today’s episode, I’m chatting with Tim Toy. Tim runs Research Ops at Airbnb. He's been in the ReOps field for over a decade and has a wealth of experience. In our chat, Tim talks about: Moving from HR recruiting into UX and Research Ops Defining the roadmap for Research Ops at Airbnb Establishing the importance of career growth paths for ReOps The ubiquity of problems in Research Ops across different companies ReOps as a proactive partner for the UX research function

For more info, head to www.scalingresearch.com. In today’s episode, I’m chatting with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the Research Ops community. If you've Googled Research Ops, she's probably one of the first names that comes up. Kate's wide-ranging path into Ops gives her a unique lens on this work. In our chat, Kate shares about: Research Ops vs research admin The importance of learning how to manage a team Creating research systems vs individual research resources...and much more

**Season 2 starts next week** In this short episode, I quickly review Season 1 (yes, this podcast thing-y has seasons) and share some changes for Season 2. If you're enjoyed this podcast, I'd like your help. I'm constantly searching for guests: if you or a friend is a good fit for this podcast, let me know. Twitter is the easiest way to contact me (@royolende) and email also works (opata.olende@gmail.com). 

In today’s episode, I’m chatting with Molly who leads Research Ops at Mailchimp.  We talk about her experiences early in her Research Ops role and what it took for her to grow this practice and her team. -- For more advice and info about Research Ops: Subscribe to the podcast Check out my System17 blog & newsletter

Today, I'm joined by Annie York who leads Research Ops at Figma. In this episode we talk about: How she got involved in ResearchOps How her approach to Ops changed when she moved to a different company Which factors most affected how she ran Research Ops in two org --- For more advice and info about Research Ops: Subscribe to the podcast.  Check out my System17 blog & newsletter

Today, I'm joined by the super-brilliant Saskia Liebenberg. Saskia runs both Research Ops and Design Ops at Anaplan so she's well placed to talk about the differences between these functions. In this episode we answer the following topics (and more): How Saskia got into Research Ops and then moved over to DesignOps Her experience transitioning to a new practice How work in DesignOps differs from ResearchOps work Are any of these practices more inherently strategic or tactical? How these practices might changing over the next few years Advice for people taking on this mixed DesignOps & ResearchOps role --- For more advice and info about Research Ops: Subscribe to the podcast. Check out my System17 blog & newsletter