The New “Front Door” of Care: What Support Agents Know About Members That Clinics Don’t

About this episode

The episode discusses how support agents identify member confusion before clinical visits, revealing breakdowns in care journeys.

This story was originally published on HackerNoon at: https://hackernoon.com/the-new-front-door-of-care-what-support-agents-know-about-members-that-clinics-dont . First signs of member confusion don't appear during clinical visits. They surface earlier, in support conversations that reveal where care journeys break. Check more stories related to science at: https://hackernoon.com/c/science . You can also check exclusive content about #healthcare , #healthcare-tech , #healthtech , #healthcare-industry , #healthcare-data , #healthcare-software , #health-payment-systems , #cx , and more. This story was written by: @sarahevans . Learn more about this writer by checking @sarahevans's about page, and for more stories, please visit hackernoon.com . Transcom: First signs of member confusion don't appear during clinical visits. They surface earlier, in support conversations that reveal where care journeys break down. Transcom works with health systems and payers that manage millions of support interactions.

Topics covered

• healthcare
• support agents
• care journeys
• member confusion
• health systems

Keywords

• healthcare
• support conversations
• member confusion
• care journeys
• healthcare technology

Mentioned in this episode

Organizations: Transcom, HackerNoon

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