21st Century solutions for telephony, triage and GP consulting

About this episode

The episode discusses innovative solutions in telephony, triage, and GP consulting presented by industry experts at the SNUG Members' Day conference.

In this episode, recorded at the recent SNUG Members' Day conference in Cumbernauld, we hear from three companies working at different points along the patient journey in general practice. Barrie Holding from GP Triage talks us through an AI-powered triage system that conducts a real-time conversational assessment with patients, risk-stratifies their presentation, and books directly into the practice appointment book, potentially removing the clinician from the triage loop altogether. Emma Stubbs, Head of Products at OneAdvanced, shares the significant news that Vision Anywhere is no longer the strategic direction for the clinical system, and introduces IQ Health, a new platform whose first major feature is an intelligent consultation form that lets clinicians type notes or use their new Scribe while the system handles coding, within a SOAP GP record structure. And Dave Mills from Think Healthcare explains how cloud telephony and online consultation platforms are really two sides of the same coin, and how their Virtual Care Navigator product integrates with both Vision and DACS systems to let patients self-serve over the phone. Running through all three conversations is a common…

People in this episode

Guests: Barrie Holding, Emma Stubbs, Dave Mills

Topics covered

• telephony
• triage
• GP consulting
• AI in healthcare
• cloud technology
• patient journey
• healthcare innovation

Keywords

• AI-powered triage
• cloud telephony
• intelligent consultation
• patient self-service
• healthcare technology
• general practice
• clinical safety

Mentioned in this episode

Organizations: GP Triage, OneAdvanced, Think Healthcare

Products: Vision Anywhere, IQ Health, Virtual Care Navigator

Places: Scottish, Cumbernauld

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