The App Era Is Over: Wallet-Native Insurance & the Agentic Frontier — Marc Lampe × Ernesto Suarez

About this episode

The episode discusses the shift from app-based insurance to wallet-native experiences, highlighting innovations in customer engagement and claims processing.

The App Era Is Over: Wallet-Native Insurance & the Agentic Frontier — Marc Lampe × Ernesto Suarez In this episode of Scouting for Growth, Sabine VanderLinden sits down with Ernesto Suarez and Marc Lampe to explore why the future of insurance is moving beyond apps and into wallet-native, AI-ready experiences. The conversation begins with a powerful reminder of why customer experience matters: a traveler stranded abroad, unable to prove they had insurance in an emergency. From there, the discussion unpacks the hidden friction embedded across the insurance journey — especially in claims, servicing, and customer engagement. Ernesto shares how Gigasure was designed as a digital-native travel MGA focused on mobile-first engagement, instant gratification, and removing the traditional “handoffs” that frustrate policyholders. Marc explains how Wallet Studio, developed by Miss Moneypenny Technologies after nearly a decade of experimentation, enables insurers to create dynamic wallet-based insurance experiences that sit directly alongside boarding passes, payments, and loyalty cards. Together, they reveal how the partnership rapidly launched over 50,000 digital wallet cards in just a…

People in this episode

Host: Sabine VanderLinden

Guests: Ernesto Suarez, Marc Lampe

Topics covered

• wallet-native insurance
• customer experience
• AI-enabled customer journeys
• digital wallet cards
• insurance innovation
• embedded insurance

Keywords

• insurance
• wallet-native
• customer engagement
• claims processing
• AI
• digital wallet
• MGA
• embedded insurance

Mentioned in this episode

Organizations: Gigasure, Miss Moneypenny Technologies

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