Everyone Bought AI. Almost Nobody Can Prove It Worked.

About this episode

The episode discusses the high adoption of AI in financial services and the challenges firms face in proving its effectiveness.

Financial services has reached 85 to 89% AI adoption, second only to the tech sector. On paper, the industry is winning. But beneath the adoption numbers is a problem almost nobody is discussing: most firms cannot prove what any of their AI returned. A 2026 Bank Director survey found that 82% of banks under $100 billion do not measure ROI on any technology investment at all. S&P Global found that 91% of boards approved AI programs while only 26% had the capability to execute them.

Topics covered

• AI adoption
• financial services
• ROI measurement
• technology investment
• banking industry

Keywords

• AI
• financial services
• ROI
• technology
• banking
• adoption
• S&P Global
• Bank Director

Mentioned in this episode

Organizations: Bank Director, S&P Global

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