About this episode

The episode discusses the high adoption of AI in financial services and the challenges firms face in proving its effectiveness.

Financial services has reached 85 to 89% AI adoption, second only to the tech sector. On paper, the industry is winning. But beneath the adoption numbers is a problem almost nobody is discussing: most firms cannot prove what any of their AI returned. A 2026 Bank Director survey found that 82% of banks under $100 billion do not measure ROI on any technology investment at all. S&P Global found that 91% of boards approved AI programs while only 26% had the capability to execute them.

Topics covered

• AI adoption
• financial services
• ROI measurement
• technology investment
• banking industry

Keywords

• AI
• financial services
• ROI
• technology
• banking
• adoption
• S&P Global
• Bank Director

Mentioned in this episode

Organizations: Bank Director, S&P Global

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