
35 ~ Government Scheme Leaves Homeowners in Ruin
From Skill Builder by Roger Bisby & Dylan Garton
November 1, 2025 · 29 min
About this episode
Roger speaks with Duncan about the challenges faced by homeowners due to poor installations under the UK Eco4 government scheme.
Roger speaks with Duncan, a homeowner left without heating for more than 2½ years after a disastrous air-source heat pump installation under the UK Eco4 government scheme. Installers got the heat-loss calcs wrong, fitted undersized radiators, never commissioned the system, and even added solar panels without checking the roof structure — causing further damage. The result: a cold home, big bills, and emergency repairs. This isn’t an isolated case. With minimal inspections and installers chasing grant money over quality, thousands risk poor installs, damp, and structural issues — with no real safety net. Duncan has now launched a charity to support others caught in the same situation and to push for urgent reform of government-backed retrofit schemes.
People in this episode
Hosts: Roger, Dylan Garton
Guest: Duncan
Topics covered
- government schemes
- homeowner issues
- heat pump installation
- energy efficiency
- charity support
- retrofit reform
Keywords
- government scheme
- homeowners
- heat pump
- energy bills
- charity
- retrofit
- installation issues
Mentioned in this episode
Organizations: UK Eco4, charity
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