So I Was In This House Podcast: Service and Sales Tales

Today we dive into indoor air quality (IAQ), as well as some meaningful experiences from an HVAC industry lifer... John Ellis used to be a rockstar... literally...Today, John teaches the Indoor Air Quality Principles Workshop for Daikin/Amana/Goodman, serves as a Field Service Trainer and Business Development Manager for The New Flat Rate, and is a Product Ambassador for Dust Free. Recently named one of the Top 25 Most Influential HVACR Instructors / Trainers for 2024, John joins the show to talk IAQ, real-world diagnostics, and what contractors need to understand about creating healthier indoor environments.Owner of Dynamic Air Consulting, brings more than 40 years of HVAC experience specializing in indoor air quality, building science, system performance, and field training. A former HVAC contractor and project manager, John has worked on major projects in hospitals, hotels, prisons, water treatment plants, and schools, including a South Coast AQMD pilot study testing high-performance filtration systems.Our SponsorsPivotl - Accounting and CFO services specifically for the trades⁠⁠Pivotl - Click for a free business financial score! ⁠⁠⁠⁠⁠My Method Ai⁠ ⁠⁠ - Ai Employees - Book a demo today!⁠⁠⁠Cooper and Hunter⁠⁠ - HVAC / Ductless Equipment

Broc Fletcher went from being a $4-$6M per year HVAC sales rep to sales coach and trainer. In this episode we chop-up some good and not so good strategies in HVAC sales plus some great in-home sales ⁠Pivotl - Click for a free business financial score! ⁠Episode Sponsors⁠https://pivotl.com/⁠ - Home Service Accounting and CFO⁠https://www.mymethod.ai/inthishouse⁠ - Ai Employees⁠www.cooperandhunter.us⁠ - HVAC / Ductless Equipment

Crystal Williams is the founder of Lemon Seed Marketing, a branding and strategy agency built specifically for home service businesses. Raised in a multi-generation HVAC and plumbing family, she led marketing and expansion efforts for her family’s company, helping drive significant growth by aligning brand, customer experience, and operations. Today, she works with contractors across the country to turn first calls into long-term customers. Crystal also serves as secretary on the executive board of Women in HVACR. Episode SponsorsPivotl - Home Service Accounting and CFO My Method Ai - Ai Employees / Voice AgentsCooper and Hunter - HVAC / Ductless Equipment Podcast Linkshttps://linktr.ee/soiwasinthishousepodcast

Andy Hobaica grew up in one of Arizona’s best-known family HVAC companies — Hobaica Services, serving Phoenix since 1952 — and he’s lived just about every side of the business. Installer. Technician. HVAC Sales / Comfort Advisor. And now, one of the most recognized high-performing residential sales pros in the game.But here’s the thing… Andy’s not just known for big numbers ($7-$12M per year!). He’s known for how he gets them. No gimmicks. No pressure. No slick nonsense. Just a simple philosophy that hits hard: stop selling, start helping. Andy's focus is the relationship... everything else comes after.On this episode, we talk about growing up in the trade, earning your stripes, what it really takes to connect with homeowners, and how technical knowledge plus genuine care can turn into elite-level performance. We also get into the bigger picture — personal brand, mindset, growth, and the meaningful work.Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

Adam Gordon is the Director of Plumbing at Orella Group Inc., a Canadian contractor known for tackling complex residential and commercial plumbing projects across Southern Ontario. Beyond the jobsite, Adam has built a strong presence online through his platform Gordonbot Plumbing, where he shares real-world insights from the trades, leadership lessons, and the highs and lows that come with building a team and a personal brand at the same time.Passionate about mental health, personal growth, and changing the narrative around blue-collar careers, Adam uses his voice to connect with other tradespeople who are navigating pressure, responsibility, and identity both on and off the tools. Whether he’s talking business, fitness, family, or failures that turned into lessons, Adam keeps it raw, honest, and grounded in real experience.Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

Megan McIntosh is a co-founder of Mechanical Environments, a Denver, Colorado–based HVAC company specializing in climate control systems for cannabis cultivation facilities, where precise management of temperature, humidity, and airflow is critical to indoor agricultural success. She entered the trades through a nontraditional path, beginning her HVAC career in 2018 at the age of 31, after being encouraged to take a sales role with an HVAC distributor. What started in distribution sales quickly evolved into a deep immersion in the HVAC industry as a whole, especially when moving to the contractor's side. Her unconventional background shaped her belief that the future of the trades depends on better preparation, clearer career pathways, and stronger collaboration between contractors, educators, and suppliers, and she strives to bridge these gaps every day through her work and advocacy. Megan’s leadership and industry impact have earned national recognition. She was named one of ACHR News’ 2025 Top Women in HVAC and honored as the Lady of Trade at the 2026 HVAC Tactical Awards. @mechanicalenvironments @megomackPodcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

Sarah Lipka is a Sales Director at Comfortside West (Cooper&Hunter), where she works closely with HVAC contractors and distributors to grow their business through ductless and cold-climate heat pump solutions. With 18 years of industry experience, she focuses on training, market development and improving the in-home sales experience by helping teams communicate clearly and confidently with homeowners. Sarah is passionate about turning electrification into practical, profitable solutions that make sense in real homes and real conversations. Today we dive deep into the world of HVAC manufacturing, distributing, contracting, and assorted topics. Episode Sponsors⁠⁠Pivotl - Click for a free business financial score! ⁠⁠Accounting and fractional CFO services built specifically for the trades⁠⁠⁠My Method Ai⁠ ⁠⁠ - Ai Employees - Book a demo today!⁠⁠⁠Cooper and Hunter⁠⁠ - HVAC / Ductless Equipment

In this episode we read outlandish and hard to believe stories submitted by in-home service and sales reps from across the country. This one was a lot of fun and gets back to what this podcast was originally intended for.... sharing adventures that happened in someone else's home! Please give our sponsor some love:https://cooperandhunter.us/

Do you have in-home service or sales adventures? Crazy customer? Life-changing call? Always the life of the party because of your endless arsenal of experiences? I want to hear your stories! In this preview episode I describe what this podcast is about, what the rules are, and what I'm looking for. I'm also super excited to announce my very first guest - none other than Mr. Phil Grego himself who has spent the last 13+ years on the road as an HVAC Sales Warrior and could write a book with all his experiences.