Social Currency with Sammi Cohen

Todd Kahn took over the commercial responsibility for Coach in March of 2020. Two weeks later, he closed all North America stores. Today, Coach CEO Todd Kahn sits down with Sammi to break down the strategy behind one of fashion’s biggest brand turnarounds, and why Coach had to do the exact opposite of conventional growth advice to pull it off. He explains why trying to be “for everyone” almost destroyed the brand, how flash sales quietly trained customers to wait for discounts, and why the company stopped greeting shoppers with coupons entirely during the pandemic. Todd also shares how Coach rebuilt itself for Gen Z through “expressive luxury,” viral bags like the Tabby and Brooklyn, immersive retail experiences, and unexpected ideas like coffee shops, book charms, and co-creation stations inside stores. Plus: the real reason Gen Z shops in person more than people think, why virality can’t be engineered, and the internal operating system Todd uses to run a nearly $7 billion business. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Follow the Coach branding masterclass Here’s What Sammi Covers with Todd: 00:00 Todd Kahn’s Social Currency 02:30 From Corporate Lawyer to Coach CEO 07:52 Joining Coach During the Financial Crisis 10:00 What Actually Went Wrong at Coach 14:00 Flash Sales, Discounting, and Brand Dilution 15:00 Hiring Stuart Vevers and Resetting Creativity 19:00 Rediscovering Coach’s Brand Codes 20:44 Why Coach Focused on Gen Z 23:00 Closing 250 Stores to Save the Brand 24:00 Why “Stores Are Commercial Activities” 26:00 Cutting 40% of the Assortment 27:10 The “Timeless Gen Z” Strategy 28:40 Taking Over Coach Right Before COVID 29:50 Why Coach Stopped Leading with Discounts 30:20 Building a Billion-Dollar Digital Business 31:00 Why People Bought Handbags During Lockdown 32:00 From Performance Marketing to Brand Building 33:00 Bringing 2.9 Million New Customers Into Coach 34:00 Why Coach Wants to Be Your First Luxury Bag 35:30 The Real Story Behind Bag Charm Mania 38:00 What Actually Creates Virality 39:45 Why Coach Only Does Two Big Campaigns a Year 40:00 What “Expressive Luxury” Really Means 42:00 Why Gen Z Loves Shopping In Person 43:00 Coach Play Stores and Experiential Retail 44:00 The Business Strategy Behind Coach Coffee Shops 47:30 Todd’s Operating System for Leadership 50:22 The Story Behind Coach’s Viral Book Charms 52:00 Why Gen Z Is Returning to Books and Community Thanks to Mercury for sponsoring this episode! mercury.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Julian Reis has built businesses across hedge funds, beauty clinics, China e-commerce, creator monetization, and now TikTok Shop infrastructure, but the throughline is the same: spotting where consumer behavior is headed before most people do. In this episode, Julian tells Sammi how he went from trading at JPMorgan Chase to founding Skin Laundry, pricing mistakes that almost hurt the business, and the lessons that came from building a beauty concept globally. Then he explains why moving to Shanghai in 2018 changed everything: watching creators sell inside China’s super-app ecosystem convinced him that American retail was years behind and that social commerce would eventually reshape how Americans shop. Julian breaks down how his company SuperOrdinary scaled from zero to 350 employees in China, helped brands like Drunk Elephant and Olaplex grow in Asia, and why TikTok Shop is creating a new kind of retail where creators function more like digital storefronts than influencers. He also shares why affiliate data matters more than follower counts, what kinds of products actually work on TikTok, why he believes creators may eventually IPO themselves, and how micro dramas could become the next major content-to-commerce engine. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Learn More about SuperOrdinary Here’s what Sammi covers with Julian:00:00 Julian Reis’ Social Currency04:07 The Finance Chapter11:18 Why Skin Laundry Almost Failed19:37 Moving to Shanghai23:19 Building Brands in China31:00 Why China’s KOL Economy Changed Everything34:49 TikTok Shop’s Massive U.S. Opportunity39:00 What Brands Need To Win TikTok45:14 Fanfix, Micro Dramas, and Creator Monetization51:43 Could Creators Become Public Companies? 53:03 Social Currency Corner54:31 The Future of AI Twins and Creator IP Learn more about your ad choices. Visit megaphone.fm/adchoices

Doug Evans didn’t just build a juicer… he built one of Silicon Valley’s most debated startups. As the founder of Juicero, Doug raised more than $100 million to bring cold-pressed juice into people’s homes, only to watch the company crumble after a viral Bloomberg article questioned whether the machine was even necessary. In this episode, Doug tells Sammi his side of the story. He shares what Juicero was actually trying to solve, the power of a takedown piece, and the surprising role geography played in the company’s fate. He opens up about stepping down as CEO, the shock of watching the company shut down with capital still in the bank, and the fallout that followed. Doug sets the record straight and shares what never made it into the takedown pieces. Then comes the reinvention. Doug shares how he retreated to the Mojave Desert, wrote a national bestselling book on sprouting, and launched a new direct-to-consumer company built around countertop food production. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Follow Doug and The Sprouting Company Here’s what Sammi covers today with Doug: 00:00 Doug Evans’ Social Currency 02:55 The “Genetically Cursed” Mindset Shift 04:23 Building Organic Avenue Before Juice Was Cool 09:37 Why Juicero Had to Exist 14:52 The Bloomberg Squeeze Story 17:53 The Media Pile-On and Fallout 25:34 Lessons on Leadership and Investor Alignment 27:38 Going Reclusive After Juicero 33:51 Mojave Desert Reinvention 37:37 The Science Behind Sprouts 41:15 Writing The Sprout Book 46:23 Pitching Sprouts on Shark Tank 51:45 From Trauma to Confidence 56:39 Making Sprouting Mainstream 01:12:12 Social Currency Corner Learn more about your ad choices. Visit megaphone.fm/adchoices

Jesse Draper has heard it all: “nepo baby,” “charity fund,” “too niche”—and she turned every jab into fuel. After getting laughed out of rooms while raising her first fund, Jesse built Halogen Ventures into one of the earliest venture capital funds explicitly focused on backing female founders, now with 85+ portfolio companies and multiple unicorns. In this episode, Jesse breaks down how she actually evaluates startups when they’re early (and sometimes barely making their first dollar), the metrics she thinks founders overhype, and the green flags that make her lean in, like radical transparency and founders who are obsessed enough to “check QuickBooks” mid-question. She also tells the wild story of why she’ll never invest off Zoom again, how social media has changed consumer investing, and what the DEI rollback is starting to look like inside venture. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Jesse’s epic interview with Elon MuskFollow Jesse’s work at Halogen Ventures Here’s what Sammi covers with Jesse 00:00 Jesse Draper’s Social Currency 00:50 Meet Jesse Draper 03:00 The Reality of Being Fourth Generation VC 06:13 The Valley Girl Show and the Elon Musk Interview 16:36 From Entertainment to Entrepreneurship 18:25 Getting Laughed Out of Pitches and Championing Female Founders 25:36 Crazy Pitch Stories 27:25 The Wild Con Artist Story 30:29 Never Invest Based on Zoom Meetings 34:03 The Viral “Investing In Women Is Not a F*cking Charity” Essay 37:16 Data That Investing in Women Works 38:09 What Founders Should Know About Conversations with VCs 41:43 Red Flags and Green Flags 46:44 How Social Media Has Changed VCs 53:00 Future of Equity in VC 59:12 Investing in Alabama 01:07:56 Social Currency Corner 01:09:57 How to Show Social Currency Some Love Learn more about your ad choices. Visit megaphone.fm/adchoices

Gregg Renfrew didn’t just build a beauty brand; she helped create an entire category. Long before “clean beauty” became a marketing buzzword, Gregg was lobbying Congress, reformulating products, and turning a mission-driven idea into Beautycounter, a billion-dollar company acquired by private equity. But the story didn’t end with the sale. Months after the $1B deal closed, Gregg was pushed out of the company she founded. What followed was a cascade of leadership changes, falling sales, and one of the most dramatic founder reversals in modern consumer business. In this episode, Gregg tells Sammi the full story—what founders misunderstand about selling, how investor dynamics really work behind the scenes, and what it feels like to watch your life’s work unravel from the outside. Then she shares the unexpected next chapter: the 48-hour scramble to buy the company out of foreclosure, the painful shutdown year that followed, and the decision to rebuild under a new name, Counter. Plus, Gregg opens up about walking away from private equity (for now), what she’s learned about resilience and second chances, and why starting over after a very public fall can become the most powerful chapter of all. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Follow Counter 00:00 Gregg Renfrew’s Social Currency 00:57 The Beautycounter Origin Story 02:32 Early Entrepreneurial Lessons 04:19 Inside Martha Stewart Living 08:22 Getting Fired and Starting Again 11:04 Why Clean Beauty Mattered 14:58 Building the First Products 18:56 Lobbying for Industry Reform 21:02 The Problem With “Clean” 27:24 The Sales Model Explained 35:25 Community, Women, and Work 38:35 The $1B Deal 39:31 Why Founders Sell 41:04 Investor Power Dynamics 44:15 Private Equity Reality Check 46:04 Post-Sale Fallout 47:32 Getting Pushed Out 48:52 Watching the Decline 50:28 The Brief Return 53:09 Buying It Back 55:55 The Shutdown Year 58:18 Rebuilding as Counter 01:00:51 Advice for Starting Over 01:04:42 No More Private Equity 01:10:08 Industry Shakeups 01:12:12 Social Currency Corner Learn more about your ad choices. Visit megaphone.fm/adchoices

AI is no longer a future trend—it’s already reshaping how countless people work. And few people are closer to that shift than Aparna Chennapragada, Chief Product Officer for AI experiences at Microsoft. In this conversation, Aparna pulls back the curtain on how AI is actually being built into everyday work. She shares her bold two-year prediction for how work will change, tips for using AI to ace your next big meeting, and what Gen Z expects from the tools they use every day. They also get honest about the bets that didn’t work, how to prioritize when everything feels urgent, and the leadership lessons Aparna has learned scaling innovation inside one of the world’s largest companies. Plus: why prompting may be the most important new career skill—and what that means for managers, creators, and anyone trying to stay relevant in the AI era. 00:00 Aparna Chennapragada’s Social Currency 02:23 Bold Predictions for AI in the Next Two Years 03:48 How Microsoft's AI Strategy Has Evolved 06:39 AI Hacks For Your Next Meeting 11:39 Empathy in AI Design 13:50 How to Prioritize When Everything Feels Urgent 17:27 The Right Way to Think About Customer Feedback 19:39 Gen Z's Influence on Design 22:47 Workshopping Cohesiveness and Interoperability 25:46 Staying Focused in a Noisy AI World 29:28 Mastering the Skill of Prompting 34:11 AI in Education and Parenting 35:24 Leadership Principles in AI Development 38:33 How to Have Difficult Conversations With Your Team 40:24 Innovating at the Speed of Tryst 42:35 The Future of AI in Media 45:37 Hot Takes on AI 47:10 Social Currency Corner 50:09 Advice for New Product Managers 51:37 How to Show Social Currency Some Love Learn more about your ad choices. Visit megaphone.fm/adchoices