Social Currency with Sammi Cohen

Chili's now goes through 65 million pounds of mozzarella a year, up from just 12 million four years ago. The reason traces back to a single TikTok video of a cheese pull that quietly turned a decade-old menu item into one of the biggest comeback stories in restaurant history. Today, Sammi breaks down exactly how Chili's pulled off what one analyst called the best turnaround in restaurant history. She digs into the operational fixes nobody saw coming, from a shrimp-counting ritual that wasted hours of labor every day to a salt shaker redesign that cut seasoning time by more than 80 percent. She also traces how CEO Kevin Hochman, who came from Procter & Gamble and Yum Brands, rebuilt the kitchen experience from the inside out while his marketing team leaned into the viral moment instead of manufacturing one. Then, Sammi unpacks the marketing engine behind the comeback, including the Triple Dipper's rise from a forgotten combo platter to 16 percent of total sales, the launch of Nashville Hot Mozzarella, and nostalgia plays like the Boyz II Men jingle and the Margarita of the Month program. Finally, she reveals the number buried in Chili's most recent earnings report that complicates the celebratory headlines, and what it means for the road ahead, including the struggles at sister brand Maggiano's Little Italy. Go check out the incredible Fast Company article on Chili's comeback: https://www.fastcompany.com/91549042/chilis-comeback-restaurant-retro-redesign Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Here's What Sammi Covers Today: 00:00 Chili's Mozzarella Explosion 01:30 Sammi's Intro to the Story 01:40 How Far Chili's Had Fallen 02:20 Kevin Hochman Takes Over 02:50 "Marketing Brings Them In, Ops Brings Them Back" 03:13 The Listening Tour That Started It All 03:29 The Shrimp-Counting Fix 03:54 The Ordering Glitch Costing 15 Plates a Night 04:15 The iPad and Wi-Fi Overhaul 04:33 The Salt Shaker Fix 04:53 Cutting the Menu and Adding Staff 05:13 Reformulating the Food 05:41 The Viral Cheese Pull Video 06:17 The Triple Dipper's Sales Surge 06:57 The Launch of Nashville Hot Mozzarella 07:30 Nostalgia Marketing: Boyz II Men and Margarita of the Month 08:05 The Three for Me Deal and "Value Theater" 08:24 The Numbers Behind the Comeback 09:11 Rolling Out the Retro Redesign 09:19 The Number That Complicates the Story 09:36 Why Traffic Is Actually Down 10:00 Maggiano's Little Italy Struggles 10:24 What's Next for Chili's 11:27 How to Show Social Currency Some Love Learn more about your ad choices. Visit megaphone.fm/adchoices

They launched a year apart with nearly identical pitches: shop online without the guilt. Everlane sold radical transparency about factory costs and markups. Reformation sold sustainable, vintage-inspired style with a wink. Both became the "ethical option" for a generation of shoppers, both took private equity money within months of each other in 2019 and 2020, and both saw their founders step back from day-to-day operations around the same time. Then their paths split. Today, Sammi breaks down how a public reckoning over workplace culture nearly sank Reformation in 2020, and why it recovered anyway. Meanwhile, Everlane's unraveling was quieter: leadership turnover, stagnant product, mounting debt and a liquidation loan that eventually led to Shein acquiring a majority stake in a deal that wiped out shareholders. Sammi also digs into Reformation's July 2026 IPO on the NYSE, including a $92 million loan taken out just before filing that funded a dividend to existing investors, and what that means for the public investors buying in now. Plus, why the brand whose entire pitch was "know your factory" ended up owned by one of the biggest names in fast fashion, and what Everlane founder Michael Preysman is doing next. Follow Sammi Cohen on Instagram Subscribe to the Social Currency newsletter Here's What Sammi Covers Today: 00:00 Two Brands, One Ethical Fashion Pitch 02:26 Partner Message: Bilt 02:28 Everlane's Radical Transparency Origin Story 03:59 Reformation's Vintage, Style-First Beginnings 04:38 Style First vs. Story First 04:15 The Private Equity Fork in the Road 05:20 Reformation's 2020 Cultural Reckoning 06:41 The Founder's Exit and the Aftermath 07:56 Everlane's Quiet Decline 08:29 Layoffs, Debt and Fading Relevance 08:44 Partner Message: Shopify 09:05 Shein Acquires Everlane 09:48 Reformation's Path to an IPO 10:16 The $92 Million Dividend Before Going Public 11:52 Reformation Debuts on the NYSE 12:16 What Really Keeps a Mission-Driven Brand Alive 12:38 Michael Preysman's New Brand, "Still Radical" Thanks to Our Sponsors! Bilt: joinbilt.com/socialcurrency Shopify: shopify.com/socialcurrency Learn more about your ad choices. Visit megaphone.fm/adchoices

When Kory Marchisotto joined e.l.f. Beauty, the company had less than 10% brand awareness and roughly $200 million in revenue. Today, e.l.f.’s brands generate approximately $1.8 billion in global consumption—and have become some of the most culturally relevant names in beauty. In this episode, Kory joins Sammi from the Cannes Lions Festival to explain how she brought the rigor of luxury brand-building to an affordable beauty company designed for the “happy many” rather than the “happy few.” She shares why every major decision at e.l.f. begins with its community, how the company turns comments and cultural signals into campaigns, and the story behind the e.l.f. language that helped create the brand’s cult following. Kory also takes Sammi inside e.l.f.’s billion-dollar acquisition of Hailey Bieber’s Rhode, including the business metrics and shared values that made the partnership stand out. She explains why e.l.f. publicly addressed its first global price increase, how the company maintains premium quality and strict safety standards at accessible prices, and why it continues to enter unexpected spaces like Twitch, Roblox, gaming, sports, and the Super Bowl. Plus, Kory reveals how her team created a Jennifer Coolidge Super Bowl campaign in less than three weeks, the framework she uses when a marketing campaign doesn’t land, and why e.l.f. has granted $250 million in stock to employees outside the C-suite. Toward the end, she opens up about the deeply personal ambition inspired by her father and shares the simple three-step system e.l.f. uses to move from an idea to execution. Follow Sammi Cohen on Instagram  Read more about e.l.f. x Rhode, e.l.f. x Twitch, the Super Bowl ad, and So Many Dicks Here’s What Sammi Covers with Kory: 00:00 Kory Marchisotto’s Social Currency 02:27 What Cannes Taught Kory About Great Creative Work 04:44 How e.l.f. Grew From $200 Million to $1.8 Billion 06:36 Bringing Luxury Brand-Building to Affordable Beauty 09:48 Serving the “Happy Many,” Not the “Happy Few” 10:56 Why Every e.l.f. Idea Starts With the Community 12:53 Finding the Answers Between the Comments 16:44 What Kory Initially Thought of the Name e.l.f. 17:30 How e.l.f. Created Its Own Language 20:18 The F-Bomb That Inspired an e.l.f. Bomb 22:22 Does Hair Still Fit Into Eyes, Lips, Face? 24:29 Inside e.l.f.’s Billion-Dollar Acquisition of Rhode 25:47 Why Rhode’s Growth Was So Rare 27:00 The Dinner That Sealed the Partnership 28:31 Why e.l.f. Publicly Announced Its Price Increase 31:00 How e.l.f. Delivers Prestige Quality Under $10 31:43 What “Clean Beauty” Actually Means at e.l.f. 32:48 Why e.l.f. Entered Twitch and Roblox 33:30 The Brand Ethos Behind Every Marketing Decision 35:36 Creating a Safe Space for Women in Gaming 38:03 Making a Super Bowl Ad in Three Weeks 40:11 Building the Muscle to Move at e.l.f. Speed 41:40 The Cultural Insight Behind an 11-Day Campaign 43:17 What to Do When a Marketing Campaign Misses 44:24 Kory’s Three-Part Crisis Framework 47:25 Why Every e.l.f. Employee Receives Stock 48:00 Operating Like a Startup at a $2 Billion Company 50:48 The Personal Story Behind Kory’s Ambition 53:46 The Accomplishments She Wishes Her Father Could See 54:30 Lightning Round 54:54 The Beauty Trend Kory Would Retire Tomorrow 55:23 Kory’s Favorite e.l.f. Collaboration 57:00 Vision, Alignment, Execution58:19 How Young Is Too Young for Beauty Products? Learn more about your ad choices. Visit megaphone.fm/adchoices