Turning Difficult Patient Experiences into Remarkable Encounters with Shep Hyken | Ep503

About this episode

Dr. Bradley Block discusses with Shep Hyken how to transform patient experiences in medicine.

Dr. Bradley Block talks with customer service expert Shep Hyken about transforming patient experiences in medicine: from handling complaints and building loyalty to creating a culture of amazement. Learn how small, consistent improvements can turn frustrated patients into loyal advocates.

People in this episode

Host: Bradley Block

Guest: Shep Hyken

Topics covered

• patient experience
• customer service
• loyalty
• complaints
• healthcare culture

Keywords

• patient loyalty
• customer service
• healthcare
• complaint handling
• culture of amazement

Mentioned in this episode

Organizations: Doctor Podcast Network

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