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Recent episodes
Tales From The Cube-Episode 26002-Offbeat Call Centres
May 19, 2026
10m 23s
Tales From The Cube - EP26001 - Cookie / Temp Call Centres
Mar 8, 2026
32m 40s
Tales From The Cube - EP25007 - Scheduling Models
Nov 18, 2025
13m 12s
Tales From The Cube - EP25006 - Bizarre Management Tactics
Aug 31, 2025
24m 34s
Tales From The Cube - Episode 25005 - Having Fun At Work
Jul 6, 2025
11m 59s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/19/26 | Tales From The Cube-Episode 26002-Offbeat Call Centres✨ | call centresunusual services+3 | — | — | — | call centresunusual calls+3 | — | 10m 23s | |
| 3/8/26 | Tales From The Cube - EP26001 - Cookie / Temp Call Centres✨ | call centrestemporary workers+3 | — | call centresCookie-cutter+1 | — | call centrestemporary workers+4 | — | 32m 40s | |
| 11/18/25 | Tales From The Cube - EP25007 - Scheduling Models✨ | scheduling modelscall centres+3 | — | — | — | scheduling modelscall centres+3 | — | 13m 12s | |
| 8/31/25 | Tales From The Cube - EP25006 - Bizarre Management Tactics✨ | management tacticscall center+3 | — | — | — | managementcall center+3 | — | 24m 34s | |
| 7/6/25 | Tales From The Cube - Episode 25005 - Having Fun At Work✨ | workplace cultureteam building+3 | — | — | — | fun at workteamwork+3 | — | 11m 59s | |
| 5/12/25 | Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres✨ | tariffscall centres+3 | — | call centres | worldwide | tariffscall centres+3 | — | 10m 52s | |
| 4/7/25 | Tales From The Cube - EP25003 - Starting A Call Centre Part 3✨ | call centrebusiness+3 | — | NextivaStarter Story+1 | — | call centrerenting office space+3 | — | 9m 42s | |
| 3/14/25 | Tales From The Cube - Episode 25-002 Part 2 Starting A Call Centre✨ | call centrevirtual call centre+3 | — | — | — | call centrevirtual+5 | — | 24m 36s | |
| 2/10/25 | Tales From The Cube-EP25-001 -Starting A Call Centre Part 1✨ | call centrestartup+3 | — | — | — | call centrestartup+3 | — | 8m 58s | |
| 12/23/24 | Special Episode Tales From The Cube - Night Before Christmas✨ | Christmaspoetry+3 | — | A Visit From Saint Nicholas | — | Night Before ChristmasSaint Nicholas+3 | — | 3m 44s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 12/18/24 | Tales From The Cube - EP24007 - Corrective Actions✨ | corrective actionsperformance enhancement+5 | — | call centre | — | corrective actionsperformance+5 | — | 13m 49s | |
| 10/15/24 | Tales From The Cube - Episode 24-006 - Call Centerss, Modern Day Sweatshops??? | Call centres are critical to many companies as they provide a critical link between companies and their clients. Whether they are business clients or consumers. However, there is a dark view among many. Often, call centres are seen as dingy sweatshops with row after row of cubicles. In this episode, I discuss how to avoid and what makes a call centre more like the dreaded sweatshop. | — | ||||||
| 9/8/24 | Tales From The Cube - Ep 24-005 - Call Centre Analysts | In this episode, I explain what a Call Centre Analyst does and what it takes to do the job. Typically, they work in the background, analyzing data and creating reports for managers. They look at all the things that may affect how the campaign is working. From how the training is done to what tech and tools are used, these professionals offer managers insights and suggestions to better the service for customers and improve workflows for the staff. | — | ||||||
| 7/26/24 | Tales From The Cube - Episode 24-004 - Avoiding Awkward Conversations In Call Centres | This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a unique challenge as they are open - concept spaces and many people working in them have diverse backgrounds and issues that manifest themselves in the environment. We want to be kind and professional, but also firm in our approach to conversations that are not welcome in any workplace, especially call centeres. You will notice a lot more video podcasts coming your way as I post not only here on Anchor and Spotify, but also on YouTube at https://www.youtube.com/channel/UCOMoQsP2au_qvyBAKFPNGeg. | — | ||||||
| 6/11/24 | Tales From The Cube - Episode 24-003 - Training | This episode is about training and what to expect during the training and onboarding experience. | — | ||||||
| 5/12/24 | Tales From The Cube - Episode 24-002 - Bad Behavior On Calls | This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and threats. Traditionally, the call centre industry has done poorly when it comes to dealing with bad attitudes from customers. This changing, and in this episode I go into what is considered bad behavior on a call and how it should be addressed. | — | ||||||
| 5/3/24 | I Am Back | Recently I had to take some time away due to medical and also the death of my wife. I am now restarting to add new content to all my channels, I wanted to start with a bit of an experiment, a video podcast, which will also be posted on YouTube. The idea drives new people to the page and the podcast. Let me know what you think by commenting on the YouTube Channel via this link https://youtu.be/TlXbPHRJqQ4 | — | ||||||
| 2/7/24 | Tales From The Cube - Episode 24-001 - Odd Questions And How To Handle Them | This episode features actual questions that are funny and a bit off the wall. Also, I explain how you should handle them. Welcome to SEASON 3 | — | ||||||
| 1/17/24 | Tales From The Cube - Episode Intro - Season 3 | This is a short introduction to season 3. | — | ||||||
| 12/16/23 | Tales From The Cube - Episode 23023- Christmas | This episode explores ideas for making Christmas and New Year's Eve more fun and easy for staff working in call centers during the holidays. | — | ||||||
| 11/29/23 | Tales From The Cube - Episode 23022 - Tin Foil Hats | Call center staff are tasked with a variety of call types. Sales tech support and other account management-type calls. They also deal with many types of customers. One of those is known as the Tin Foil Hatter. Separate from mental health issues or possibly due to mental health issues, the callers often call and tout ideas and theories that are outlandish. These kinds of nuisance calls to the center make the job hard to do, which I address in this episode. There are real issues with account and device security, and there is a need to try to help a person who appears to be mentally ill or has a mental disability. At the same time, there needs to be a clear path to getting nuisance callers cleared off the line so we can deal with what we are there to deal with. Calls that are in our scope. | — | ||||||
| 11/19/23 | Episode 23-021 GIgiiddy Gigiddy Lets Talk About Relationships - Tales From The Cube | This episode touches on dating and does also touch on the subject of sexual activity. Listener discretion is advised. Some dos and don'ts about close encounters of the employee kind are discussed in this episode. Getting jiggy with a colleague is not bad, but it can get you into hot water and even fired. So here are some pro tips to help you navigate this so things don't go blam. Also, here are two articles that may help you along the way. Let's Get On: The Basics of Workplace Dating and Office Romance. / Employment / By Roberto Henriquez https://mmhlabourlaw.ca/workplace-dating-office-romance/#:~:text=Neither%20the%20Employment%20Standards%20Act,relationships%20are%20entirely%20%E2%80%9Callowed%E2%80%9D. Do's 12 Do’s & Don'ts I Learned From Dating A Coworker By TIS LEIGH | SATURDAY, DECEMBER 12, 2020 https://thefinancialdiet.com/12-dos-donts-learned-dating-coworker/ TsfO3CQ9kuHx7IOm1uWn | — | ||||||
| 10/31/23 | Tales From The Cube - Episode 23-020 Funny Calls | In this episode, some of the funnier calls that I get and, generally, are received in call centers are the subject. Besides what is discussed in this episode, I am including some links here in the show notes to sites where some hilarious calls are shared. https://www.ups.com/ca/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items.page https://www.callcentrehelper.com/funny-customer-service-stories-make-chuckle-147152.htm https://www.funny-jokes.com/funny-support-calls | — | ||||||
| 10/17/23 | Tales From The Cube - Episode 23-019 - Call Avoidance | This episode features a talk about call avoidance. In it, we look at what it is, the root causes, and steps to resolve it. | — | ||||||
| 9/25/23 | Tales From The Cube - Episode 23-018 - Quality Part 2 | This is the second of two episodes about how quality works in a call center. This talk outlines what a Quality evaluator does and why they do it. | — | ||||||
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