S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram

About this episode

Ganesh Jayaram discusses the role of IT in enhancing customer experience at American Airlines.

In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.

People in this episode

Host: Ron DeFeo

Guest: Ganesh Jayaram

Topics covered

• digital customer experience
• IT role
• app redesign
• technology
• customer interactions

Keywords

• digital journey
• customer experience
• IT
• technology
• app redesign

Mentioned in this episode

Organizations: American Airlines

More episodes of Tell Me Why

• S9:E2 — ‘Our technology focus is to enable the goals of the airline’ — Ganesh Jayaram · March 12, 2026 · 8 min
• S9:E1 — ‘We need to make sure we’re investing in technologies‘ — Larry Culp · February 19, 2026 · 6 min
• S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones · November 17, 2025 · 12 min
• S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto · October 6, 2025 · 6 min
• S8:E5 — ‘We opened some amazing new routes’ — José Freig · September 30, 2025 · 7 min
• S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Duffy · August 22, 2025 · 11 min