Ep. 141 // There's a Method to the Magic, with Shelby McBurney
From Terminal Exchange by Nussbaum Transportation
September 9, 2025 · 1h 1m · Episode 141
About this episode
Shelby McBurney shares insights from her experience at Disney and how its service principles influence her work at Nussbaum.
People in this episode
Guest: Shelby McBurney
Topics covered
- Disney
- customer service
- theme parks
- Nussbaum Transportation
Keywords
- Magic Kingdom
- Disney College Program
- guest experience
- service principles
Mentioned in this episode
Products: Disney
Books & works: There's a Method to the Magic, The Most Magical Place on Earth
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