S2 E8 - Design at Scale with Savan Kong

About this episode

Savan Kong discusses his role as the first Customer Experience Officer at the Department of Defense and shares insights on design thinking in a large organization.

Transforming the Department of Defence with Savan Kong. Today my guest is Savan Kong. Savan has a unique resume and set of experiences. He was most recently the first ever Customer Experience Officer for the United States Department of Defense. One of the largest organizations of any kind in the world. When the CIO of the DOD tapped Savan to pioneer the new CXO role, Savan brought a design mindset to the job in every way. And in this episode, he's going to share his mindset and m...

People in this episode

Guest: Savan Kong

Topics covered

• Customer Experience
• Department of Defense
• Design Mindset
• Government Innovation
• Technology in Defense

Keywords

• Customer Experience
• Department of Defense
• Design Thinking
• Government
• Innovation

Mentioned in this episode

Organizations: United States Department of Defense

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