The 351

Leadership is tough at any level, but working in local government presents a unique set of challenges – and requires specific skills. Executive coaches and leadership consultants Betsy and Anthony Neptune of Neptune Coaching have spent years helping municipal leaders fortify their skill set. They share why technical expertise doesn’t always translate into effective management, how municipal leaders can build trust and navigate conflict, and why workplace culture is really about “patterns of behavior,” not slogans written on a wall.

Massachusetts is home to some of the best health care in the world, but it’s also one of the most expensive places to get it. Sarah Iselin, President and CEO of Blue Cross Blue Shield of Massachusetts, unpacks what’s driving the surge in health care costs, and shares how insurers, providers, and policymakers are responding — and why none of the solutions come without trade-offs. The conversation digs into the real-world impact on municipal budgets, the limits of shifting costs to consumers, and the difficult choices leaders are facing between funding health care and investing in their communities. Iselin outlines where innovation is creating hope — from new care models and digital tools to prevention, primary care investment, and stronger collaboration across the system.

Each year, the MMA recognizes cities and towns that have developed unique and creative projects and programs to increase the effectiveness of local government. In this episode, we hear from this year’s winners: Amherst’s Movement and Mentoring program, the Andover at Work photography exhibit, and the North Attleborough/YMCA food pantry.

The majority of Massachusetts cities and towns have fewer than 12,000 residents — but they’re still responsible for delivering the same services as larger communities. Ryan McLane of Carlisle and Denise Dembkoski of Stow, leaders of Small Town Administrators of Massachusetts (STAM), talk about what it really takes to run a small town. From staffing challenges and tight budgets to navigating volunteer boards and complex governance structures, they unpack the unique challenges — and surprising advantages — of municipal leadership in smaller communities. They’ll also share how STAM helps town administrators learn from one another, and builds a pipeline of future municipal leaders to drive meaningful progress.

From 1,400 attendees and 377 first-time participants to viral videos, fiery “Burning Questions,” and remarks from state and national leaders, this year’s Connect 351 event showcased both the scale and the spirit of local government in Massachusetts. In this episode, MMA Deputy Executive Director Katie McCue joins Adam and John to reflect on the moments, messages, and momentum from this year’s annual Massachusetts Municipal Association conference.

What are the real pressures facing local leaders in Massachusetts in 2026? In this episode, we speak with the outgoing president and incoming president of the MMA — Franklin Town Administrator Jaime Hellen and Amesbury Mayor Kassandra Gove, respectively — as they go in-depth about how local leaders are often torn in multiple directions and work to achieve success for their communities under the constraints of time, staffing and budgets. They share how fortunate they feel to do the work they do, despite the challenges, and how the MMA is the “glue” that brings local leaders together to solve mutual problems. They also discuss tackling funding shortfalls, and what they’ve learned from their mutual love of hiking.

What does a lack of funding from the federal level mean for leaders of cities and towns? In this episode, we look beyond the national politics that are dominating the headlines and dive deeper into the real work of nonpartisan local government with Clarence Anthony, Executive Director of the National League of Cities. A former mayor himself, Clarence talks about the opportunities for strong leadership in cities and towns in this moment, the importance of humanity in public service, the toll of polarization, and what he sees are the most urgent priorities to address.

A combination of inflation-driven costs, diminishing state support for municipal services, and tight restrictions on local revenue-raising have created a “perfect storm” for local governments in Massachusetts. In this episode, hosts Adam and John talk about the MMA’s ground-breaking “Perfect Storm” report, which examines the fiscal challenges faced by the state’s 351 cities and towns, and the association’s “Navigating the Storm” response. They discuss key findings around the insufficient recovery of local aid post-Great Recession, the unreasonableness of Proposition 2½ in current economic conditions — and potential solutions, particularly the critical need for state reinvestment to support essential local services.