The Admin Avenues Podcast

Season 2 - Episode 2: Innovation in Action: Redefining Administrative Excellence with Lindsay Davies from AtlassianInnovation isn’t confined to product teams or technology departments, it’s happening every day in the admin profession.In this episode, Candice Burningham sits down with Lindsay Davies, recipient of the 2025 AIOP Innovation in Administrative Excellence Award, to explore how admin professionals can drive meaningful change inside their organisations.Lindsay has built a reputation for bringing clarity, structure, and calm to complex, fast-moving environments. Known for thinking several steps ahead and quietly making big things happen behind the scenes, she has spent the past four years at global tech giant Atlassian. In this conversation, Lindsay shares how curiosity, problem-solving, and a willingness to challenge existing processes can lead to powerful innovation - even in roles that aren’t traditionally associated with it.We explore how admin professionals can identify opportunities for improvement, introduce smarter systems, and elevate the strategic impact of the admin function.In this episode - we talk:The Spark of InnovationFrom Idea to ImplementationThe Mindset of an InnovatorCollaboration & Organisational ImpactThe Future of Administrative ExcellenceKey TakeawayInnovation in the admin profession isn’t about reinventing the wheel - it’s about seeing opportunities others miss, questioning inefficient processes, and having the confidence to build better ways of working.As Lindsay demonstrates, admin professionals are uniquely positioned to drive innovation because they sit at the centre of communication, workflow, and operational insight.To learn more about Lindsay and her work, connect with her on LinkedIn here: https://www.linkedin.com/in/lindsaydaviesea/ Lindsay’s book recommendations are:Break Out of Boredom: Low-Tech Solutions for Highly Engaging Zoom Events by Robbie Samuels - Packed with techniques and instructions you can pull straight into your next Zoom meeting.https://www.amazon.com.au/dp/B0BW1YLZ87?ref_=mr_referred_us_au_au Managing Up: How to Get What You Need from the People in Charge by Melody Wilding - Practical conversation starters and useful questions that get you the interactions with your manager that matter.https://www.amazon.com.au/Managing-Up-What-People-Charge/dp/0593444655 KIND: The quiet power of kindness at work by Graham Allcott - Shares his 8 principles of kindness at work and how to develop them.https://www.amazon.com.au/KIND-quiet-power-kindness-work/dp/1399417401 Linday’s Podcast Recommendation - Squiggly Careershttps://open.spotify.com/show/6t6vYEeYl3Kmdd0AE6v3xj?si=6ZjbAF_yTq6CEpXrv-Epgw&nd=1&dlsi=77c654193acf4a4d

Inclusion isn’t just a policy - it’s a feeling. And in this episode of The Admin Avenues Podcast, we’re joined by someone who embodies that truth every day.Meet Liisa Partanen, winner of the 2025 AIOP Workplace Inclusion Advocate Award, recognised for her commitment to creating workplaces where people feel valued, respected, and truly seen. From intentional daily actions to subtle cultural shifts, Liisa’s impact proves that inclusion begins with the choices we make not the titles we hold.In this conversation, we explore:Liisa’s journey and what shaped her passion for equity and inclusionHow everyday behaviour can create meaningful cultural changePractical ways to approach conversations about bias, belonging and advocacyWhat “quiet leadership” looks like, and why it’s so powerfulReal examples of initiatives and moments that strengthened inclusion in her workplaceHow inclusion has transformed the way she leads and supports othersWhat workplaces must prioritise next to build inclusive cultures that lastLiisa’s insights are a powerful reminder that inclusion starts with intention — and that every one of us has a role to play in creating a culture of belonging.Tune in to hear Liisa’s story, her lessons, and her vision for the future of inclusive workplaces.Here is the link to the book ‘Quiet’ by Susan Cain that Liisa referenced: https://susancain.net/book/quiet/ To connect with Liisa on LinkedIn, click here: https://www.linkedin.com/in/liisa-partanen-46527399/

In this episode, Candice chats with Yvette Simpson, Founder of The Y Principle and winner of the 2025 AIOP Virtual Business Support Professional of the Year Award.Yvette shares the story behind The Y Principle, how she built a virtual business founded on clarity, communication, and consistency, and what it takes to deliver exceptional results from anywhere in the world.We explore:• How the virtual support landscape has evolved• The foundations of trust in remote client relationships• The biggest challenges virtual professionals underestimate• Advice on pricing, boundaries, and defining your value• What operational excellence looks like in the virtual space• The future of the VA/OBM profession as tech and AI evolve• What’s next for The Y PrincipleA must-listen for Virtual Assistants, OBMs, and anyone thinking about building a business in the online support space.Learn more about Yvette at https://the-y-principle.com and connect with her on LinkedIn here: https://www.linkedin.com/in/yvette-simpson-b9795a4a.

In this episode of The Admin Avenues Podcast, I sit down with Anu Lamba, Executive Assistant to Country Head of Operations at Amazon, to explore the purpose, growth, and recognition that come with a career in the admin profession.Anu shares her inspiring journey - from moving to Australia, starting a family, and building a new career in a new country, to thriving in high-pressure executive support roles at global companies like Amazon and Microsoft. We talk about the challenges she faced, the resilience she built, and the mindset that has kept her confident in choosing the admin path, even when others didn’t understand it.We also dive into what life is really like as an EA in a fast-paced corporate environment, the tools and strategies that keep her on top of competing priorities, and why she’s such a passionate advocate for the profession.In this episode, you’ll hear:How Anu navigated starting over in a new country while balancing family and careerWhy she chose the EA profession despite holding university degreesCommon misconceptions about admin roles, and how to challenge themA behind-the-scenes look at supporting executives at Amazon and MicrosoftThe productivity systems and tools that have been game-changers for heThe role mentorship has played in her career, and her advice for new adminsHow she believes the perception of admin roles needs to evolve in corporate environmentsThis conversation is a powerful reminder that admin professionals are more than just support - they’re strategic, resilient, and capable of incredible impact.Quick Links:To connect with Anu, hit her up on LinkedIn here: https://www.linkedin.com/in/anu-lamba-210331b/

From early admin roles to senior strategic support and entrepreneurship, Kiara Filardi has built a career defined by initiative, influence, and impact. In this conversation, Kiara shares how adopting a business partner mindset elevates the EA role, why mentorship is a career multiplier, and the habits that keep you steady when priorities move at pace. We also explore her vision for AIOP NSW and how community accelerates professional growth.In this episode, you’ll learnHow Kiara navigated her career from EA to founder, and what truly prepared her to build Urge.ConciergePractical ways EAs operate as strategic business partners (beyond the traditional remit)The skills that matter at senior level: influence, commercial thinking, systems, and calm under pressureWhy mentorship changes careers, and how to find (and work with) the right mentorStaying effective in high-pressure environments: resets, rituals, and run-of-show systemsKiara’s plans as AIOP NSW Division President to support and connect the communityWhere the EA profession is heading next, and the mindset shifts to get aheadLove the episode? Follow/subscribe, leave a quick rating, and share it with an admin who’d benefit.Easy Links:Connect with Kiara Filardi on LinkedIn here: https://www.linkedin.com/in/kiara-filardi-b4bb147b/ Join the Australian Institute of Office Professionals (AIOP) community and learn more about the institute here: https://aiop.com.au Join us at the Admin Avenues Conference: https://www.eventcreate.com/e/adminavenuesconference Then join us for a night of celebrating at the 2025 AIOP Awards after the conference: https://www.eventcreate.com/e/the-2025-aiop-awards-gala-dinner

From fundraises and M&A to COVID, downturns and rapid pivots, Janice Parker has seen the full tech rollercoaster. Janice has worked for some of the largest tech firms globally both here in Australia and in London, UK. In this episode, Janice shares what it’s really like operating as a remote-first, strategic EA in high-growth environments, why community matters, and how she’s thinking about the road ahead as AIOP Victoria Division President (including a sneak peek at 2026).What we cover in this episode:Startups → scale-ups: Lessons from hypergrowth and change as an Executive Assistant Remote-first reality: time zones, async rhythm, boundaries and trust. Working 100% remote: Is it really all it’s cracked up to be? Network & community: Why it’s so important to have an admin network and be part of a communityWhat’s next for AIOP VIC and early plans for 2026Easy Links:Connect with Janice Parker on LinkedIn here: https://www.linkedin.com/in/janiceparkereaJoin the Australian Institute of Office Professionals (AIOP) community and learn more about the institute here: https://aiop.com.au Join us at the Admin Avenues Conference: https://www.eventcreate.com/e/adminavenuesconference Then join us for a night of celebrating at the 2025 AIOP Awards after the conference: https://www.eventcreate.com/e/the-2025-aiop-awards-gala-dinner

In this episode, Candice chats with Alison Shamir as she explores the inner dialogue that holds high achievers back, and how to dismantle it for good. Alison is the Author of Conquer Your Imposter, Imposter Syndrome Expert, International Speaker & Coach.What We Covered:Alison’s personal story of navigating debilitating imposter syndrome during her tech careerWhy admin professionals, especially senior EAs, are uniquely affectedThe difference between imposter syndrome and everyday self-doubtHow identity, culture, and systemic barriers contribute to feelings of unworthinessClear signs you're dealing with imposter syndrome (hint: it's in your self-talk)Tools and reflections from the book, including:Understanding the "imposter spectrum"Anchoring yourself with authenticityReclaiming your voice in executive roomsWhy confidence grows through small, consistent action—not fear-based leapsThe underrated strength of self-awareness and how to check in dailyAND of course Alison’s upcoming session at the Admin Avenues conference on the topic of ‘UnMasking ImposterSyndrome’. Find out more about Alison’s session and the conference here: https://www.eventcreate.com/e/adminavenuesconference Memorable Quotes by Alison:“Imposter syndrome isn’t your fault—but it is your responsibility to work through it.”“You didn’t just land in that executive room by accident. Don’t talk yourself out of spaces you’ve earned.” “Confidence thrives in motion. Fear thrives in hesitation.” Special Highlight For Admins:Pages 178–179 of Conquer Your Imposter specifically highlights the admin profession by Candice Burningham on how imposter syndrome shows up uniquely in our profession, Get Alison’s book ‘Conquer Your Imposter: Dismantle the fear that undermines your success. Unlock your true potential. Free yourself from Imposter Syndrome for good’. here: https://www.simonandschuster.com.au/books/Conquer-Your-Imposter/Alison-Shamir/9781925452976Alison’s website is: https://alisonshamir.com where you can learn about her program, coaching and how to book her for a speaking opportunity. Connect with Alison on Linked here: https://www.linkedin.com/in/alison-shamir-67440b17/ and on socials @alisonshamir

In this episode, Candice sits down with Rachael Bonetti, a former C-suite EA turned coach, speaker, speaker, corporate trainer, mentor and advocate for admin professionals. Known for her honest, deep insights, and passion for changing the narrative, Rachael shares her journey from burnout to breakthrough, and why now is the moment for EAs to step up, stand out, and rewrite the rules.With decades of experience supporting global CEOs, Rachael now helps admin professionals thrive with boundaries, confidence, and clarity. From her own experience walking away from burnout to building a purpose-led business, this conversation is a must-listen for anyone feeling stuck or striving for more.In This Episode:Rachael’s career journey from high-pressure EA roles to purpose-driven entrepreneurHer personal story of burnout - and how it transformed her definition of successWhat needs to shift in how the admin profession is supported and recognisedHow admins can transition from reactive to strategic partners (if they want to!)Practical advice on setting boundaries without guiltWhat “sustainable success” looks like in today’s admin landscapeRachael’s tips for admin professionals at a career crossroadsRachael shares powerful messages for every admin professional wondering what’s next, and why your potential is bigger than your job title.The Admin Avenues Conference:Rachael gives us a taste of her upcoming keynote “The Next-Gen EA”, which she’ll be presenting at the Admin Avenues Conference on Monday 20 October in Sydney. She breaks down:Why the profession is at a defining fork in the roadThe shifts shaping the next decade of executive supportHow EAs can position themselves as high-impact, strategic leadersMore details on the conference here:https://www.eventcreate.com/e/adminavenuesconference AIOP Awards Gala:We also chat about the return of the national AIOP Awards and why it’s time to celebrate admin excellence on a grand stage once again. If you haven’t nominated yet - get cracking here:https://www.cognitoforms.com/AustralianInstituteOfOfficeProfessionals/_2025AustralianInstituteOfOfficeProfessionalsAwards Connect with Rachael Bonetti:Website & courses: https://www.linkedin.com/in/rachael-bonetti-4b46561a LinkedIn: linkedin.com/in/rachaelbonettiPodcast: Re-Write The Playbook https://open.spotify.com/show/28iQoCzbdDveiwHqRPipo9 (available on all platforms)

In this episode of The Admin Avenues Podcast, we sit down with Ruth Kilah, Founder of Hoxton Hyde, Executive Coach, Consultant and Advocate for Admin Excellence. We sat down to talk about what it really takes to future-proof your admin career.Ruth is a career coach and mentor who helps experienced Executive Assistants move into higher-level roles where they can grow their income, influence, and impact. Through her coaching, she empowers admin professionals to gain clarity, strengthen strategic thinking, and communicate their value with confidence.Fun fact: We recorded this episode a few months ago, and during our chat, Ruth mentioned one of her dreams was to land a speaking gig in the USA. The very next day (not even kidding) she got an email from an American company inviting her to speak in the USA. Now that’s what we call fast manifesting! Join us as we explore Ruth’s inspiring journey from EA to business founder, the mission behind Hoxton Hyde, and her top insights on building visibility, leadership, and resilience in today’s evolving world of work.In This Episode:Ruth’s transition from EA to founder and executive coachThe mission behind Hoxton Hyde and the career gaps it’s helping to closeCoaching vs. mentoring – and why coaching is so powerful for adminsCommon career challenges Ruth sees in the professionHow EAs can step into leadership without the titleThe importance of boundaries, visibility, and strategic relationshipsFuture-proofing your admin career with the right mindset and soft skillsPractical advice for EAs feeling stuck or unsure about their next stepRuth shares her best piece of advice for any EA or admin professional feeling unsure about the next chapter in their career, and how to reconnect with your value and potential.Ruth’s link to ‘3 Ways To Communicate Your Value For Career Growth: https://www.hoxtonhyde.com.au/3WaysToCommunicateYourValueForCareerGrowth To connect with Ruth Kilah and explore coaching and resources at Hoxton Hyde: https://www.hoxtonhyde.com.au Follow Ruth on LinkedIn https://www.linkedin.com/in/ruth-kilah/

Meet Chelsea Lewis, Executive Assistant and Office Manager at Zimmermann, the global luxury fashion brand.Ever wondered what happens when high-level executive support meets luxury fashion and entrepreneurial drive? Chelsea shares her inspiring journey, from receptionist to C-suite EA, founder of her own business, and now, a soon-to-be mum.With experience across music, media, and fashion, supporting celebrity HNWIs and senior leaders, Chelsea has done the full admin career journey, and she’s here to share the lessons learned along the way. In this episode, you’ll learn:The difference between PA and EA roles, and how to navigate bothWhat it’s really like managing C-suite execs across industriesHow Chelsea launched her own business while working full-timeTips on staying authentic while maintaining a strong professional presenceIf you’re an admin professional ready to shake up your career, start something on the side, or simply hear a real and relatable success story - this episode is for you.👉 Subscribe to The Admin Avenues Podcast for more inspiring stories from those shaping the admin profession in Australia 🔗 Share this episode with a fellow admin who’d love to hear Chelsea’s story 💼 Connect with Chelsea Lewis on LinkedIn: https://www.linkedin.com/in/chelsea-lewis-b08672b9/

Welcome to The Admin Avenues Podcast!In each episode, I’ll be chatting with inspiring Australian admin professionals, expert advisors, and a few surprise guests you won’t want to miss.No matter where your admin career has taken you, this is your space to learn, grow, and connect with the people shaping the future of our profession.Expect real stories, practical insights, and expert advice to help you thrive, whether you're just starting out or leading at the top.We’re also here to celebrate the Australian admin community, because admins are at the heart of every successful business.Let’s shape the future of admin in Australia, one conversation at a time.🎧 Subscribe now and don’t miss a moment. New episodes coming soon!Visit adminavenues.com and follow us on LinkedIn and Instagram @adminavenues