#374 Community pharmacy and general practice integration with Michael Lennox, National Pharmacy Association

About this episode

Tara Humphrey and Michael Lennox discuss the integration of community pharmacy and general practice, emphasizing the importance of collaboration in healthcare.

In this episode of the Business of Healthcare podcast, Tara is joined by pharmacy leader and self-described "serial integrator" Michael Lennox for a passionate conversation about the relationship between community pharmacy and general practice, and why working together is essential for the future of healthcare. Michael shares how two decades in healthcare leadership shaped his belief that seamless, connected care is healthcare's real superpower. Together, they explore why integration still feels frustratingly out of reach, despite years of reforms, new structures, and ambitious NHS plans. The conversation covers the tension between independent contractor models and integrated care, the 'Cinderella syndrome' community pharmacy often experiences, and why both pharmacy and general practice are often fighting the same battles without realising it. Michael & Tara also discuss: Why conferences can create a 'bungee effect' of motivation How to keep momentum alive after inspiration fades Rapid Action Teams and solving problems quickly at a local level The importance of celebrating frontline success stories Why optimism still matters in healthcare leadership This is an honest, energetic…

People in this episode

Host: Tara Humphrey

Guest: Michael Lennox

Topics covered

• community pharmacy
• general practice integration
• healthcare leadership
• collaboration
• integrated care
• healthcare reform

Keywords

• community pharmacy
• general practice
• healthcare integration
• leadership
• NHS
• collaboration
• Cinderella syndrome
• Rapid Action Teams

Mentioned in this episode

Organizations: National Pharmacy Association, NHS

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