The Career Strategist

Text me with feedback or questions! You have been told for years that the problem is that you don't ask. So you started asking. And the data shows that when you do, you get told no more often than people who make the exact same ask, in the same words, with the same confidence, in the same role. The problem was never that you weren't asking. The problem is that the system penalizes you for it. And it penalizes you for not asking too. This episode gives you the tools to navigate a game that wa...

Text me with feedback or questions! You walked out of an interview and felt good. You were honest. You were yourself. And then you got the rejection email that said you were "too passionate." That is not feedback. That is information. And there is a difference. In this episode, Sarah shares the interview that broke her open: a role she wanted badly, a hiring manager who seemed aligned, and a rejection that came with a verdict she didn't ask for. She was too passionate. Too much. Not the righ...

Text me with feedback or questions! Your values aren't preferences you pick from a menu. They're patterns that have been driving your choices all along — especially under pressure. The problem is, you're too close to your own patterns to see them. In this episode, Sarah breaks down how to excavate your real core values and turn them into language precise enough to guide every career decision you make. Sarah shares how she accidentally discovered her own values while writing a business plan f...

Text me with feedback or questions! Episode 1: The Right to Define Yourself You walk into a room with years of experience, nuanced thinking, and complex capabilities. Within minutes, you've been reduced to something manageable. "She's so detail-oriented." "Such a team player." "Really approachable." This is flattening. And you've been letting it happen. In this episode, I break down exactly how flattening works—the daily patterns, the language traps, the performance of being smaller than you...

Text me with feedback or questions! What if business could be more like art? Join me for a special birthday episode of Epochal Growth, where Craig Crisler, CEO and co-founder of SupportNinja, shares his unique journey from serial entrepreneurship to leading with humility and authenticity. Craig's personal story of recovery deeply influences his approach to leadership, bringing a fresh perspective on creating value in business through genuine relationships. Together, we explore the idea of bu...

Text me with feedback or questions! In this special crossover episode, Sarah Caminiti teams up with Mat Patterson, host of Help Scout's The Supportive, to dive into one of the hottest topics in customer service: the future of self-service and AI. As businesses evolve, so does the way we support customers, and self-service is quickly becoming the go-to solution. But what does that mean for support teams, leadership, and customer experience? Bring a notebook and listen as Mat breaks down the c...

Text me with feedback or questions! How does one transition from the fast-paced world of Austin startups to leading a remote-first team in Denver? Find out in our enlightening conversation with Cheryl Spriggs, the Manager of Premier Support at Zapier. Cheryl opens up about her evolution from an individual contributor to a leadership role, offering candid insights into overcoming imposter syndrome and navigating the tech industry's male-dominated landscape. You'll hear stories of her pionee...

Text me with feedback or questions! What if customer support could be the secret weapon in your arsenal for product innovation? Join us as we chat with Elyse Mankin, who takes us on a journey from her marketing roots to becoming a pivotal figure in customer support. We promise you'll discover how integrating support and product teams can revolutionize your approach to customer feedback and drive meaningful change. Elyse shares her invaluable insights on the evolving landscape of suppo...

Text me with feedback or questions! Unlock the secrets of AI's transformative power in customer engagement with our special guest, Rob Dwyer, Vice President of Customer Engagement at Customer Direct and HappiTu. Rob brings a wealth of experience from both BPO and technology sectors, shedding light on the nuanced interplay between advanced AI tools and human empathy. Together, we explore the ethical considerations and practical benefits of AI in enhancing customer interactions, moving beyond ...

Text me with feedback or questions! BUY YOUR TICKETS TO DENVER ELEVATECX HERE Unlock the keys to global business success with insights from Markus Seebauer, founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace, revealing how businesses can adapt their products and services for diverse markets without losing their brand identity. Markus uncovers common pitfalls in global strategies, the necessity of continuously up...

Text me with feedback or questions! CHALLENGE ACCEPTED - BUY YOUR TICKETS HERE What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building meaningful relationships and robust support systems, especially for women in the professional sphere. Sarah Hatter shares her journey and highlights the transformative power of shedding ego and com...

Text me with feedback or questions! When you think of your career journey, does it look anything like you thought it would 5, 10, even 20 years ago? Get ready to be inspired by the remarkable journey of Jenn Southan, Senior Director of Customer Support at Olo, in her podcast debut. Jenn takes us through her transformative five-year tenure at Olo, marked by navigating the tumultuous waters of a global pandemic, the excitement of a company going public, and the complexities of multiple ...