The Crux of the Story

In a year marked by economic uncertainty, political tension, and AI tech disruption, reputation has become one of the most powerful—and fragile—assets an organization holds. In this episode, Stephen Hahn, Chief Reputation & Strategy Officer at The RepTrak Company, joins The Crux of the Story to break down how companies can understand, measure, and strengthen reputation when stakeholder expectations are shifting faster than ever. We explore RepTrak’s seven drivers of reputation, the launch of its real‑time AI-enabled COMPASS platform, emerging industry winners and laggards, the evolving role of ESG and corporate responsibility, and what CEOs must prioritize to future‑proof trust over the next five years. A concise, insight‑packed conversation for leaders navigating today’s reputational pressure cooker.

Three of the lead researchers behind the Canadian Public Relations Society’s landmark report, 2025 State of Public Relations in Canada: Ethics, AI and Reframing the Professional Field, join The Crux of the Story to unpack how the profession is evolving at a pivotal moment. Kim Blanchette (EVP of Castlemain/ChangeMakers), Dr. Terry Flynn (Associate Professor at McMaster University), and Colleen Killingsworth (Principal of CKCommunications) explore the identity shift between “communications” and “public relations,” the trust gap with the public, and the ethical challenges posed by artificial intelligence. Together, they reveal how Canadian practitioners are adopting AI, where governance is falling short, and what role professional associations must play to remain relevant. This episode goes beyond the findings—it challenges the profession to confront its future with clarity, courage, and purpose.

Leroy Chapman Jr., Editor-in-Chief of the Atlanta Journal-Constitution, discusses the paper’s bold decision to go digital-only in 2026—making Atlanta the largest U.S. city without a printed daily. Chapman shares his vision for transforming local journalism in a polarized media landscape, and how he’s guiding one of the South’s most influential newsrooms through cultural, technological, and civic shifts. We explore his leadership philosophy, and the transformation of modern newsrooms. Chapman also reflects on his journey from reporter to editor-in-chief, including pivotal moments covering the rise of Barack Obama and Nikki Haley.

American Airlines’ EVP of Communications and Marketing Ron DeFeo, shares insights from a decade at one of the world’s largest airlines. We explore his approach to crisis management—from flight disruptions to viral passenger incidents—and how empathy, transparency, and strategic storytelling shape public response. Ron reflects on his career journey through Ketchum, Darden Restaurants, and The Home Depot, and discusses the importance of building resilient teams and defining corporate ethos. We also dive into his role as host of American Airline’s podcast Tell Me Why.

Described as a “creative instigator,” Cheryl Overton who leads her own firm and previously worked for top agencies – including Ogilvy, Edelman and EGAMI Group – and has worked on several iconic brands from P&G to Lancome, Dove, the American Red Cross, and McDonald’s talks with us about the intersection of brands with culture. We discuss: the NFL and the “Taylor Swift effect,” the American Eagle jeans campaign with actress Sydney Sweeney, the backlash to Cracker Barrel’s brand refresh, and the DEI boycott impact on Target’s retail sales. We also chat about emerging issues: how marketers need to better connect with consumers over the age of 50, balancing cultural connectivity and authenticity, and what CMOs and advertisers might do to future-proof their brands.

Chernoff Newman CEO David Campbell, head of one of the US’s more successful regional agencies, discusses his firm’s integrated approach – employing public relations, advertising, digital media and public affairs – to solve unique client challenges across many industry sectors, government and education. In our conversation we touch on agency growth, how technology and AI are changing the firm’s work, and the challenges of navigating brands in today’s politically charged world as we reflect on Cracker Barrels’ attempt to modernize its brand and other events.

David Grossman is the founder and CEO of The Grossman Group, a leading communications consultancy focused on leadership, change management and internal communications. We spoke with him about his 25th year in business and career journey, the evolution of leadership communication, and key insights from his upcoming book, The Heart Work of Modern Leadership: Six Differentiators of Exceptional Leaders. We discuss how authentic and courageous leadership drives transformation; common communication challenges organizations face; and how leaders can foster employee engagement and cultural change. David also shares recent research on employee engagement in the public relations industry.

Shelley Spector, founder and CEO of the Museum of Public Relations, and Dick Martin, Chair of the museum’s board and former AT&T communications executive shed light on the rich history of the PR profession, the importance of preserving its legacy, and how the Museum of Public Relations is shaping the future of the profession. Shelley and Dick share their insights on tackling contemporary challenges like disinformation and technological advancements – based in large measure by better understanding our past. Tune in for an enlightening conversation with two PR powerhouses!