The Customer Mission Podcast with Andrea Belk Olson
by Andrea Belk Olson
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Recent episodes
Why the “Storyteller Shortage” Narrative Misses the Real Leadership Challenge
Dec 18, 2025
4m 13s
When Executives Pontificate, Meetings Flatline
Dec 18, 2025
Unknown duration
Why Too Many Policies Kill Real Work
Dec 18, 2025
Unknown duration
Why A Strong Brand Isn't a Luxury but a Necessity
Apr 4, 2024
Unknown duration
Is Your Customer Feedback Used to Diagnose or Sell?
Mar 20, 2024
Unknown duration
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 12/18/25 | Why the “Storyteller Shortage” Narrative Misses the Real Leadership Challenge✨ | storytellingleadership+3 | — | The Wall Street JournalLinkedIn+2 | — | storytellingleadership challenge+3 | — | 4m 13s | |
| 12/18/25 | When Executives Pontificate, Meetings Flatline | Most executives don’t mean to hijack meetings. They’re trying to inspire, clarify, or share that one story from 1998 they swear still applies. But somewhere between “You know,..." and minute 17 of the monologue, the meeting quietly dies inside. Pontification isn’t leadership. It’s just very expensive noise. (And I've been guilty of it myself.)Organizations don’t suffer from a lack of ideas from the top. They suffer from a lack of space for ideas from everyone else. | — | ||||||
| 12/18/25 | Why Too Many Policies Kill Real Work | We love policies. They make us feel organized, controlled, protected. A neat little rule for every possible scenario. A safety net for when things go wrong. Nothing says “we’re serious about this” like a brand-new procedure wrapped in a 12-step flowchart.But every policy you create is a policy you must police. And policing policies is work —often far more work than the thing the policy was trying to prevent. | — | ||||||
| 4/4/24 | Why A Strong Brand Isn't a Luxury but a Necessity | Who invented the light bulb? Of course, you'd say Thomas Edison. But what you may not realize is that Edison did not invent the light bulb. It was actually invented by Joseph Wilson Swan and Henry Woodward. What Edison did really well was commercialize the invention. But why do we always think of Thomas Edison first? Of course, he was a prolific inventor, but more importantly, he built a recognizable and resonating brand. | — | ||||||
| 3/20/24 | Is Your Customer Feedback Used to Diagnose or Sell? | Why don't companies take more time to truly understand customer needs? In short, because it's hard, it takes time, and sometimes, we don't want to hear what they have to say. Customer feedback isn't simply about capturing data from questionnaires, reporting the top three frustrations customers have, and then deciding which one is the least costly and painful to implement. It's also not rolling your eyes when you hear the same concerns over and over again. | — | ||||||
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