Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 1 chart position in 1 market.
By chart position
- 🇳🇬NG · Careers#683K to 10K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
1.5K to 5K🎙 Weekly cadence·147 episodes·Last published 6mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
3K to 10K🇳🇬100% - Active Followers
Loyal subscribers who consistently listen
900 to 3K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHosts
Recent guests
Recent episodes
Customer Success Playbook - Final Episode with Kevin and Roman
Dec 22, 2025
37m 26s
Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI
Aug 29, 2025
9m 37s
Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys
Aug 20, 2025
9m 17s
Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling
Aug 11, 2025
8m 14s
Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation
Jul 25, 2025
21m 25s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 12/22/25 | Customer Success Playbook - Final Episode with Kevin and Roman✨ | Customer SuccessPodcast Finale+3 | — | — | AustraliaIsrael+1 | Customer Successpodcast finale+3 | — | 37m 26s | |
| 8/29/25 | Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI✨ | AIcustomer experience+4 | Adrian Swinscoe | Customer Success Playbook | — | AI toolscustomer experience+3 | — | 9m 37s | |
| 8/20/25 | Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys✨ | customer experiencefriction+3 | Adrian Swinscoe | — | EdinburghJapan | customer successfriction+5 | — | 9m 17s | |
| 8/11/25 | Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling✨ | customer experiencedata storytelling+3 | Adrian Swinscoe | Punk CXHow to Wow | Japan | customer experiencedata+6 | — | 8m 14s | |
| 7/25/25 | Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation✨ | AI governanceinnovation+3 | Gayle Gorvett | Trump administration | — | AI governanceinnovation+3 | — | 21m 25s | |
| 7/16/25 | Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong?✨ | AI liabilitybusiness accountability+3 | Gayle Gorvett | AIfederal AI regulation | — | AI failuresliability+4 | — | 11m 39s | |
| 7/7/25 | Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials✨ | AI governanceethical AI frameworks+3 | Gayle Gorvett | Duke University | — | AI governanceethical AI+3 | — | 9m 03s | |
| 7/3/25 | Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design✨ | AI experiencesempathy in AI+3 | Jake McKee | Customer Success Playbook | — | AI transformationcustomer success+3 | — | 13m 42s | |
| 6/25/25 | Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map✨ | customer feedbackdata-driven decision making+4 | Jake McKee | LegoFortune 500 | — | customer successcommunity vs data+3 | — | 17m 33s | |
| 6/16/25 | Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption✨ | AI adoptionemotional connection+3 | Jake McKee | — | — | AIcustomer success+5 | — | 7m 39s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 6/8/25 | Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs | Send us Fan Mail AI Friday delivers cutting-edge insights as John Huber reveals how artificial intelligence is transforming customer success operations. The conversation explores practical AI applications that are already delivering results, from conversation intelligence tools like Chorus for team coaching and customer context gathering, to emerging platforms like Sturdy that analyze unstructured data across email, Slack, and support tickets to identify churn risks and expansion opportunitie... | 11m 38s | ||||||
| 6/4/25 | Customer Success Playbook Podcast S3 E62 - John Huber - Who Should Really Own Upsells and Cross-sells? | Send us Fan Mail Wednesday brings the burning question that divides CS and sales teams everywhere: who should own expansion revenue? John Huber tackles this contentious topic with nuanced insights drawn from his experience managing both dedicated CS-led expansion models and hybrid partnership approaches. Rather than offering a one-size-fits-all answer, John presents a thoughtful framework for determining the optimal structure based on deal complexity, sales cycle length, and organizational ma... | 9m 26s | ||||||
| 5/26/25 | Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment | Send us Fan Mail Summary This episode kicks off a compelling three-part series featuring John Huber, founder of Customer Success Architects, who brings two decades of experience building CS functions across five different SaaS companies. The conversation centers on the fundamental question every growing business faces: how do you launch a customer success function that actually drives results? John shares his battle-tested approach, emphasizing the critical importance of aligning CS initiati... | 6m 36s | ||||||
| 5/23/25 | Customer Success Playbook Podcast S3 E60 - Kristen Nolan - How AI Can Strengthen Client Relationships | Send us Fan Mail The Customer Success Playbook podcast wraps up its enlightening three-part series with Kristen Nolan of Interview Valet by exploring the delicate balance between technology and human connection. In this forward-thinking discussion, Kristen reveals how she leverages AI as a strategic tool while maintaining authentic relationships. From using AI to identify unique client differentiators to employing dictation for efficiency, this episode offers practical ways to harness technol... | 9m 36s | ||||||
| 5/21/25 | Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There | Send us Fan Mail The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from questioning "who cares what I have to say?" to becoming a confident podcast guest who now coaches others. With refreshing honesty about her own stru... | 9m 21s | ||||||
| 5/19/25 | Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips | Send us Fan Mail In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her number one tip? Taking control of your calendar through intentional time blocking. Discover how this simple yet powerful technique helps Kristen jugg... | 6m 51s | ||||||
| 5/16/25 | Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation | Send us Fan Mail As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to practical applications, Elizabeth delivers a refreshingly pragmatic approach to integrating AI into your project management toolkit without addi... | 9m 03s | ||||||
| 5/14/25 | Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands | Send us Fan Mail When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial services to healthcare, Elizabeth shares her cross-industry insights on what truly matters to different stakeholders and how to orchestrate harmony ... | 9m 10s | ||||||
| 5/12/25 | Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout | Send us Fan Mail Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience helping professionals navigate the chaos of multiple projects, Elizabeth reveals her battle-tested strategies for maintaining sanity when the press... | 8m 42s | ||||||
| 5/9/25 | Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice | Send us Fan Mail In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their authenticity. If you’ve ever wondered how to use AI effectively without sounding like a robot, this one’s for you. Detailed Analysis: AI isn't goin... | 16m 24s | ||||||
| 5/7/25 | Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes | Send us Fan Mail Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying teams, streamlining customer journeys, and turning internal collaboration into a competitive advantage. Detailed Analysis: This episode is ... | 15m 48s | ||||||
| 5/5/25 | Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy | Send us Fan Mail This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie dives into tactics that ensure continuous customer engagement, especially in volatile markets, and shares actionable insights on how aligning cust... | 5m 37s | ||||||
| 5/2/25 | Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal | Send us Fan Mail Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how to avoid the common pitfall of chasing shiny AI tools without aligning them to your actual goals. From automation to predictive analytics, this e... | 10m 43s | ||||||
| 4/30/25 | Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack | Send us Fan Mail Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how to avoid or fix it. From building cross-functional committees to starting tech ops planning early, Joe's wisdom is essential for anyone striving t... | 11m 05s | ||||||
| 4/28/25 | Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch | Send us Fan Mail Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even when your data is scattered and your budget is tight. You'll discover how understanding your goals, auditing your current data, and leveraging fr... | 7m 43s | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.