The Dealer Playbook

Could your dealership be missing out on 50 additional car sales every month?Luke Godwin, a third-generation car dealer, founder of Godwin Consulting Group, and co-host of the Independent Dealer Podcast, believes many franchise dealers are overlooking an opportunity sitting right inside their existing operations.Luke has managed a buy here, pay here business with over 900 customer accounts. And he's convinced that some of the customers franchise dealers turn away because of financing challenges could represent an entirely new source of business.Think about it. Your dealership spends money attracting customers, works to get them approved, and sometimes loses the sale when traditional financing falls through.What if you had another way to serve those buyers?Michael Cirillo sits down with Luke to unpack why franchise dealers should consider a separate buy here, pay here operation, what it takes to make one profitable, and the expensive mistakes that can come with getting it wrong.The takeaway: Before spending more money trying to bring new customers through your doors, take a closer look at the opportunities your dealership might already be letting walk away.Connect with Luke Godwin:https://godwinconsultinggroup.comFind him on LinkedIn and Facebook, or listen to the Independent Dealer Podcast.Timestamps(00:00) Who Can Run BHPH(01:00) Show Support Plug(03:39) Why Franchise Add BHPH(06:58) Hiring The Right GM(08:22) Three Gen Origin Story(12:26) Hunker Down Strategy(15:05) Community Marketing(19:30) Collections And Repos(21:59) Empathy Without Abuse(23:45) Early Mistakes Fixes(25:01) Ancillaries Reinsurance(26:13) Consulting And Wrap Up(26:46) Final Outro

Kevin Rudolph sold 64 cars in a month and worked 14 or 15 days to do it. He didn't chase ups, and he didn't wait on the BDC.Kevin is a top-producing salesperson at a single-point Buick GMC store in rural northwest New Jersey. Before sales, he spent 13 years as a master tech and shop owner, and he only stepped onto the sales floor because his wife pushed him. He had one condition. His kids were going to know him.That condition forced him to build something most reps never do. In this conversation, Kevin walks Michael through the request he made to his bosses once his numbers backed it up. He shares how two full-time assistants became part of his deals, and why his customers are fine buying from his team when he's home with his family. He also talks about a mentor's line that became his reason for going to work every day, and why he won't sponsor anything he can't personally show up to.And Kevin explains what happened when his store took notice.Connect with Kevin on Facebook by searching #ridewithrudolph, or find Kevin Rudolph on LinkedIn.Michael's takeaway: "Kevin earned the help before he asked for it, and that help bought his family time back. Build the process, prove the units, then go get your people."Timestamps(00:00) 60 Cars Four Days (00:53) Sponsor Message FlexDealer (02:17) From Repair Shop To Sales (05:47) Family First Mindset (11:47) Building A Sales Team (16:41) Community Giveback That Works (20:38) First Three Career Moves (24:21) Culture Training And Small Markets (28:25) Key Takeaways And Mindset (32:22) Connect And Closing

Hank Ebeling is the Owner and Lead Coach at H4 Training. With a background in the fitness industry and a deep understanding of hospitality, Hank has honed his skills in delivering exceptional customer experiences. His expertise has helped numerous small businesses differentiate themselves through superior service, making him a sought-after consultant and author of "Crushing the Competition with Service."What We Discuss in This Episode:In this episode I sit down with Hank Ebeling to uncover the secrets of turning customer service into a formidable competitive advantage. Hank passionately discusses why exceptional customer service is the best marketing strategy a business can have. He argues that many business owners underestimate the power of outstanding service as a competitive advantage. Good customer service is not enough; it must be exceptional to create "walking billboards" for your business. Hank shares insights on how businesses can invest in their teams, hire the right people, and provide proper training to ensure that customer service becomes a true differentiator. We explore the idea that hospitality and genuine customer care are teachable skills. Hank shares his belief that many businesses become tone-deaf to customers' needs because they are too focused on their own objectives. He stresses the importance of shifting from an ego-driven mindset to one that prioritizes serving customers. This shift not only enhances customer satisfaction but also drives long-term business growth.Tune in as we discuss the critical mindset shifts needed to prioritize customer service, the tangible benefits it brings, and practical steps to implement these strategies effectively.Thanks, Hank Ebeling!Timestamps(00:00) Welcome and Sponsor(00:31) Hank’s Service Origin Story(05:37) Make It About Them, Win Long Term(07:18) Service as a Marketing Advantage(11:40) FlexDealer Ad Break(12:07) Fitness vs. Car-Buying Skepticism(15:49) Be Genuine, Ditch the Script(17:08) Culture, Hiring and Empowerment(21:01) Lead Zombies and Capacity Reality(22:13) Why Hank Wrote the Book(25:14) Connect with Hank(25:53) Podcast Outro