The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
by Alex Turkovic
Is this your podcast?Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 4 chart positions in 4 markets.
By chart position
- 🇳🇿NZ · Careers#713K to 10K
- 🇵🇱PL · Careers#101500 to 3K
- 🇳🇬NG · Careers#121500 to 3K
- 🇵🇹PT · Careers#181500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
2.3K to 9.5K🎙 ~2x weekly·105 episodes·Last published 3w ago - Monthly Reach
Unique listeners across all episodes (30 days)
4.5K to 19K🇳🇿53%🇵🇱16%🇳🇬16%+1 more - Active Followers
Loyal subscribers who consistently listen
1.8K to 7.6K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 11 epsHost
Recent guests
Recent episodes
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
May 12, 2026
49m 53s
Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
Apr 21, 2026
54m 51s
The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
Mar 17, 2026
25m 46s
Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103
Mar 10, 2026
17m 42s
The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102
Mar 3, 2026
23m 09s
Social Links & Contact
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/12/26 |  Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106✨ | AI transformationcustomer experience+3 | Eric Mistry | Zapier | — | AIcustomer experience+4 | — | 49m 53s | |
| 4/21/26 |  Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105✨ | digital tool creationvibe coding+3 | — | GooglePoll Spark Stream | — | vibe codingCX tools+3 | — | 54m 51s | |
| 3/17/26 |  The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104✨ | AIcustomer experience+3 | — | Claude Cowork | — | AI assistantcustomer experience+3 | — | 25m 46s | |
| 3/10/26 |  Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103✨ | AI toolscustomer experience+5 | — | ClaudeChatGPT+2 | — | AIcustomer experience+5 | — | 17m 42s | |
| 3/3/26 |  The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102✨ | digital customer successself-serve+3 | — | — | — | customer successself-serve+5 | — | 23m 09s | |
| 2/10/26 |  Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 101✨ | career growthdigital customer success+3 | Stephanie Blair | Know & Flourish | — | digital career growthCustomer Success+3 | — | 43m 29s | |
| 11/4/25 |  Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 100✨ | customer successAI+3 | Chuck Ganapathi | GainsightSalesforce+2 | — | customer successAI agents+5 | — | 1h 00m 04s | |
| 10/7/25 |  Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099✨ | automationChatGPT+3 | — | ChatGPTGong | — | ChatGPTautomation+3 | — | 21m 41s | |
| 9/30/25 |  Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098✨ | AIleadership+3 | — | — | — | AIleadership+4 | — | 16m 05s | |
| 9/23/25 |  Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097✨ | customer experiencedigital programs+3 | — | Unreasonable Hospitality | — | customer successdigital hospitality+3 | — | 17m 01s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 4/8/25 |  The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096✨ | collaborationdigital customer success+3 | Holly Goodliffe | — | — | digital customer successcollaboration+3 | — | 37m 15s | |
| 3/18/25 |  Start Where You Are: Small Steps to Success with Justin Neal | Episode 95 | Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examples of digital excellence in action. Chapters: 00:00 - Intro03:11 - From sales to digital CS mastery 05:00 - Startup vs. enterprise: learning... | 34m 06s | ||||||
| 3/4/25 |  Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094 | Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever could. Chapters: 00:00 - Intro 01:58 - Responding to survey responses in a meaningful way 03:39 - The written feedback is the gold 04:25 - Id... | 19m 08s | ||||||
| 2/25/25 |  Back to Basics: The Art of the Renewal Flow | Episode 093 | In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearance on The Daily Standup where we talk about overcomplicating digital CS. Lastly, I'd love for you to submit your own work for a mini show-and-tell where you come on to talk about the great things you're building! Chapters: 00:00 - Intro 03:41 - Overcomplicating digital 05:18 - Digita... | 29m 04s | ||||||
| 2/18/25 |  Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092 | Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization. They share insights on measuring success, prioritizing product development, and the key skills that make a great program manager in the digital landscape. Chapters: 00:03 - Intro04:18 - Talia’s journey from retail to digital success 05:42 - Brent’s path from sales to digital CX 07:30 ... | 43m 12s | ||||||
| 2/11/25 |  Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091 | David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relationships with their customers. Chapters: 00:00 - Why handwritten notes still matter 02:22 - Introducing David Wachs of Handwritten 02:3... | 36m 09s | ||||||
| 2/4/25 |  Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090 | In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual: Chapters: 00:00 - Intro 02:42 - When is your program ready for A.I.? 04:10 - Data readiness for installing A.I. 08:14 - Using AI for content generation 11:05 - Staying current or getting up to speed on A.I. 13:25 - Ticket deflection with A.I. 16:00 - Utilizing A.I. in establishing integrations and configurations 17:03 - A.I. Cha... | 29m 41s | ||||||
| 1/28/25 |  Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089 | Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney that we recorded last week. I felt that the content would be fantastic to post here as well. This episode delves into the intersection of AI and customer success, discussing how technology can both enhance and disrupt customer relationships. We explore the balance between automation and ... | 47m 29s | ||||||
| 1/21/25 |  Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 | Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth. Chapters: - Intro - Crafting value with micro-content - The rise of digital in customer su... | 50m 53s | ||||||
| 1/14/25 |  From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087 | Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss lessons from B2C industries, the importance of viewing the full customer journey, and how companies can embrace constant innovation to scale effectively while avoiding common mistakes in digital CX strategies. Chapters: 00:00 - Intro03:01 - Early career lessons at HP 04:01 - Transitioning from... | 51m 09s | ||||||
| 1/7/25 |  Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 | To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challenges of maintaining accurate account health scores, managing segmentation errors, and fostering alignment across teams to optimize customer experie... | 51m 09s | ||||||
| 12/31/24 | End Of Year Recap as Told by Google’s NotebookLM | Episode 085 | Support the show +++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp ... | 11m 15s | ||||||
| 12/24/24 |  Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 | Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and can be a great resource for you to have in your digital back pocket! Chapters: 00:00 - Intro 07:21 - Using Google's NotebookLM Shoutout to Marley... | 27m 42s | ||||||
| 12/17/24 |  Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 | Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in building impactful customer education ecosystems. Chapters: 00:00 - Intro05:43 - Early career: From Deloitte to startup life06:32 - Mixpanel & the ri... | 1h 00m 50s | ||||||
| 12/10/24 |  Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082 | Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighting the critical link between marketing and CS in driving growth and retention. Chapters: 00:00 - Intro 03:06 - From Minnesota to Colorado 03... | 55m 17s | ||||||
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Chart Positions
4 placements across 4 markets.
Chart Positions
4 placements across 4 markets.