Customer experience modernization sounds straightforward, until agencies try to execute it

About this episode

The episode discusses the challenges federal agencies face in modernizing customer experience and the strategies to overcome them.

Federal leaders are under growing pressure to improve how the public experiences government, even as they manage compliance, security and aging systems. We'll explore where agencies are encountering the most friction and what’s helping them move from intent to execution with general manager for U.S. federal government at Granicus, John Boerstler. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .

People in this episode

Host: Terry Gerton

Guest: John Boerstler

Topics covered

• customer experience
• government modernization
• public service
• agency challenges
• execution strategies

Keywords

• customer experience
• government
• modernization
• public service
• agency execution

Mentioned in this episode

Organizations: Granicus

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